Skip navigation
ElectrifyingIS
Currently Being Moderated

Photoshop CS5 not printing correctly

Jan 26, 2012 8:40 AM

I am trying to print a jpeg from Photoshop with no luck. I get a thumbnail sized image every time. One thing to note, if I use larger paper the thumbnail scales up.

 

HP Compaq 8100 Elite running Win 7 Pro x64 SP1

Adobe Photoshop CS5 patched to 12.0.4

 

Xerox Phaser 7760DN PS

 

Any help would be appreciated. Trouble shooting steps have included adjusting every print option I could find.

 
Replies
  • Currently Being Moderated
    Jan 26, 2012 9:02 AM   in reply to ElectrifyingIS

    Have you tried to print the file from another imaging app? Not knowing if you're on a Mac or PC I can't recommend one specifically. This is most likely a driver incompatibility issue between PS and the Xerox Phaser. Don't expect much help from Adobe. Check that you have the latest drivers installed for the printer. This is not uncommon from PS CS5, as I get the exact same thing if I print to Adobe Acrobat 9 from Photoshop!?

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 26, 2012 9:52 AM   in reply to ElectrifyingIS

    you don't offer any clue into the obvious...try posting a screenshot of your Ps print dialoge (File> Print)

     

    also a screen shot of Image> Image Size may help...

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 26, 2012 9:56 AM   in reply to ElectrifyingIS

    Xerox Phaser 7760DN PS

     

    Well, PS stands for PostScript and there are multiple language levels/ versions of it. If the driver allows, choose a more compatible older one, e.g. level 2 in favor of level 3. Similarly, the printer itself or the driver may offer means to control how specific sub-sets are interpreted, for instance with regards to font handling. Such printing errors often come down to "bad" PostScript being misinterpreted by the printer. If all else fails, also look whether you can install it with PCL emulation or similar wit ha different driver. That may also work...

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 26, 2012 10:52 AM   in reply to ElectrifyingIS

    >> can you try making sense?

     

    File> Print gives you a photoshop print dialog that among other things previews your layout, scaling and printer

     

    Image> Image Size gives you the document  size

     

    seeing both of those would help someone rule out how Ps is interacting with your printer/os settings, ie, the most obvious

     

    how to take a screenshot (try a web search)

     

    good luck

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 11, 2012 12:51 AM   in reply to ElectrifyingIS

    I have the same problem,

    This problem appeared after installing the ATI Radeon Catalyst for 6570

     

    HP Compaq 8100 Elite running Win 7 Pro x64 SP1

    Adobe Photoshop CS5 patched to 12.0.4

    Xerox Phaser 7760DN PS

     

    Solution: (it seems not related but worked fine)

    I have tried to disable OpenGl form Adobe PS > Preferences > Performance - Enable OpenGL Drawing

    Now i can print the actual size with no problem

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points