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jeaburano
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Do I need to uninstall old Download manager exe (Akamai?) file from past trial to install new one?

Apr 10, 2012 6:02 PM

I just purchased CS5.5 Design Premium (student edition) at Amazon. Everything went smoothly while validating that I am a student. I installed the 1st of 2 disks. Second one won't install.

The PDF help sheet says to look for DesignPremium_CS5_5_LSx.exe in my program files to extract the files from the second disk, but its not in there.

Since I purchased this at Amazon, even though I have the correct serial number, I can't re-download the manger.exe file from Adobe because it is not in MyOrders at the Adobe store.

Perhaps it could be because last semester I downloaded different trials, I think Master Suite 5.5 and maybe Flash 5, but I can't remember for sure.

When this problem surfaced over the weekend, I went back and tried to uninstall all the trial stuff (they don't work anymore anyway), but still no luck.

Thanks in advance for any help you can offer

392 Views   2 Replies   Latest reply: Arpit Kapoor, Apr 11, 2012 2:41 AM
 
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  • Mylenium
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    1. Mylenium,
    Apr 11, 2012 12:36 AM   in reply to jeaburano
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    You can always download the trial and input your serial. Other than that I'm sure there is a way to get your downloads from Amazon, you will probably just have to contact their customer support to unlock it again so it's available from your account there...

     

    Mylenium

     
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  • Arpit Kapoor
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    2. Arpit Kapoor,
    Apr 11, 2012 2:41 AM   in reply to jeaburano
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    Since, you purchased CS5.5 from Amazon, you will not see the order under Adobe website. For that you need to contact Amazon, as Mylenium already stated, as they will have a record of your order.

     
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