Skip navigation
Currently Being Moderated

Premiere Elements 10 Hangs at Loading Importerquicktime.prm then resets

Jan 18, 2012 12:50 PM

I purchased the Premiere Elements 10, and installed all the discs onto my 64 bit Windows 7 computer. It opens up the screen for "organize, new project, open project" and when selecting New Project it opens a load screen, and then closes and goes back to the main screen after it gets to "loading importerquicktime.prm"

 

I just downloaded teh newest quicktime, and still isn't working

I have AVG security software.

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jan 18, 2012 12:58 PM   in reply to DougBairdComedy

    Have you tried to run the program without the security software?

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 19, 2012 7:36 AM   in reply to DougBairdComedy

    I know this want help you but I too am unable to use Premier elements 10 because it hangs while loading "importingquicktime.prm". It then goes back to the opening menu. Organizer works fine as does Photoshop, which was bought as a complete pack. I have the latest version of quicktime 7.7.1. I have checked my laptop and it has easily enough spec to cope with the programme.

    I have been onto Adobe customer Support. Their technicians seems totally unaware of the probelm and seem to find it hard to grasp what is happening. They keep asking what error message comes up. There IS NO error message.

    They got me to turn of all other programmes including the antivirus and to set up a new catologue in Organizer. Still the same problem.

    I have spent so long on the phone to them that I will need a bank loan to pay for the phone bill. On three seperate occasions they have agreed to phone me back sometime during that day. Each times they failed to do so. It seems that they have a department called customer service and service is the last thing they want to offer.

     

    They got me to delete my display driver. Premier elements then opened. However when I re installed the display driver, guess what. It want work again.

     

    I am surprised that Adobe seem not to know there is a problem as there has been a number of posts on this forum on the same subject.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 30, 2012 12:52 AM   in reply to DougBairdComedy

    Hello

    I am experiencing exactly the same problem. I called Adobe Japan support but they cannot show the solution yet.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 30, 2012 5:49 AM   in reply to jubileejazz

    jubileejazz wrote:

     

    They got me to delete my display driver. Premier elements then opened. However when I re installed the display driver, guess what. It want work again.

     

    So it appears the graphics driver is the problem. Make sure you get the latest driver from the manufacturers website (usually one of nvidia, AMD, or Intel). Wndows Update rarely has the most recent drivers.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 30, 2012 12:38 PM   in reply to Steve Grisetti

    I am using the latest graphics driver. I am using Lenovo ThinkPad X301. The graphics is the chipset's. With or without latest Quicktime, the problem occurs. I disabled all the services and startups and the problem occurs. I am using Microsoft Security Essentials. With or without it, the problem occurs.

     
    |
    Mark as:
  • Currently Being Moderated

    Now, did you check on the Lenovo and Intel Web sites, for the latest driver for your chip and OS?

     

    As Neale points out, Windows will usually be very wrong, and by 6 - 12 mos.. With nVidia and ATI/AMD, that could be 12 drivers out of date. Not so much with Intel, as they do not release video drivers with the same regularity.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated

    From the Lenovo website the latest driver they show for the X301 is v8.15.10.2555 dated 17 Jan 2012. Is that the one you have ?

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 30, 2012 4:23 PM   in reply to nealeh

    You know, that is pretty current! I am surprised, but in a very good way, especially for the OP.

     

    Thanks,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 31, 2012 4:02 AM   in reply to nealeh

    The Thinkpad X301 video driver I am using is 8.15.10.2555. I tried to install 32 bit version of Premier Elements but I could not install it. The UAC is disabled. I started Premier Elements 10 with administrative mode but the problem occurs. The Premier Elements 10 leave no messages on screen or event viewer...

     
    |
    Mark as:
  • Currently Being Moderated

    It's not unheard of for a new driver to break PRE. It is how I first came to these forums in 2009 - eventually my problem was pinned down to a specific nvidia driver release.

     

    I suggest you uninstall the latest driver and try some of the older ones.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 31, 2012 12:55 PM   in reply to nealeh

    I have tried older drivers before the latest driver but the problem occurs. The Adobe support's guide was to use the latest driver...

     
    |
    Mark as:
  • Currently Being Moderated

    Normally, the latest driver IS the answer, though not always.

     

    Going back a few years, nVidia had two drivers in a row, that caused issues with many Adobe programs. By the time that users figured out the problem and the fix, a new, and truely improved driver was released.

     

    ATI/AMD has not been totally immune either, and usually, when there is a bad driver, a new one is released very quickly.

     

    Sorry that the Lenovo driver was not the fix.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 11, 2012 3:40 AM   in reply to DougBairdComedy

    Hi.

     

    Same problem here. Any solution?

     

    Regards

    Flageborg

     

    Adobe_Premier_Error.jpg

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 11, 2012 6:46 AM   in reply to flageborg

    Can you give us the specs. of your computer, and the exact symptoms that you are encountering. This ARTICLE will give you tips on the info, that would be very useful.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 11, 2012 7:09 AM   in reply to Bill Hunt

    Hi.

     

    This is my system Info from within Premiere Organizer:

     

     

    Elements Organizer 10.0.0.0

    Core Version: 10.0 (20110914.m.17521)

    Language Version: 10.0 (20110914.m.17521)

     

    Current Catalog:

    Catalog Name: My Catalog

    Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\

    Catalog Size: 139KB

    Catalog Cache Size: 2,8MB

     

    System:

    Operating System Name: Windows 7

    Operating System Version: 6.1 Service Pack 1

    System Architecture: Intel CPU Family:6 Model:10 Stepping:7 with MMX, SSE Integer, SSE FP

    Built-in Memory: 16GB

    Free Memory: 12,3GB

     

    Important Drivers / Plug-ins / Libraries:

    Microsoft DirectX Version: 9.0

    Apple QuickTime Version: 7.71

    Adobe Reader Version: 9.5

    Adobe Acrobat Version: Not installed

     

    CD and DVD drives:

    E: (HL-DT-ST DVDRAM BUS: 1 ID: 1 Firmware: GT32N)

    F: (SONY BD BUS: 5 ID: 5 Firmware: RW)

     

    Adobe_Premier_Error_Arrow.jpg

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 11, 2012 7:04 AM   in reply to Bill Hunt

    Hi.

     

    Premiere Elements ---> Organize is starting as expected...

     

    The problem is New Project & Open Project...

     

     

    Adobe_Premier_Organize.jpg

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 11, 2012 7:07 AM   in reply to flageborg

    When PrE fails, at New Project, what is the exact error message that you receive?

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 11, 2012 7:55 AM   in reply to Bill Hunt

    There is no error message...its only returning to normal menu....nothing happens....

     

    See picture

     

    Adobe_Premier_Menu_Normal.jpg

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 13, 2012 11:46 PM   in reply to flageborg

    All other programs are working fine...including Photoshop Elements 10

     

    Why not Premiere 10?

     

    Some test I can do?

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 14, 2012 5:39 AM   in reply to flageborg

    Try bypassing the Welcome screen by running PRE directly. In the Programs folder you will find two programs:

     

    C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements 10.exe

    C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

     

    Double-click the second of these (it will have the largest size) and see if that opens the editing workspace for you.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 27, 2012 5:55 PM   in reply to DougBairdComedy

    Misery loves company I guess - I have the same problem.  I've tried everything suggested here, have the latest drivers and latest everything.  Seems to bea  bug in the program running in 64 bit environment.  Hopefully someone will come up with a solution and post it.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 27, 2012 5:57 PM   in reply to Bill Hunt

    There is no message.  It just stops loading at "LoadingQuickTime.prm"

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 27, 2012 5:59 PM   in reply to Steve Grisetti

    Tried all these things.  I think it is a software bug.  Seems like nobody can run it in 64 bits

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 27, 2012 11:47 PM   in reply to WRB22

    Same S_H_I_T still...It just stops loading at "LoadingQuickTime.prm"

    Adobe:Isn't it about time to fix this problem?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 10, 2012 1:10 AM   in reply to flageborg

    Have installed Premiere 11, but still same problem - with 2 different computers ???

    Is it just me?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 10, 2012 5:16 AM   in reply to flageborg

    The program works fine on Windows 7 64-bit. I've been running it on mine fine for works.

     

    Have you manually gone to Windows Update and downloaded even the non-critical updates (the ones that don't download automatically)?

     

    Have you run Disk Cleanup and Defragment?

     

    Have you reset your licensing, per the FAQs to the right of this forum?

    http://forums.adobe.com/thread/542377?tstart=0

     

    Have you ensured you have the latest 64-bit version of Quicktime?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 11, 2012 2:43 AM   in reply to Steve Grisetti

    Yes, standard procedure - every day

     

    Yes.

     

    Yes.

     

    What is latest 64-bit version number?

    Today I have this

     

    QuickTime.jpg

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 11, 2012 5:13 AM   in reply to flageborg

    Then I know of no reason this should be happening. As I said, it's not been my experience at all, and I've been using the program on Windows 7 64-bit for weeks. Sorry I can't be of more help.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 25, 2012 5:16 AM   in reply to DougBairdComedy

    Status 25. november 2012

    EVERYTHING is running as expected on my computers, but Adobe Premiere Elements 11

    What is wrong with this product? And why does it stop loading at "LoadingQuickTime.prm"? On every of my computers?

     

    Adobe Photoshop Elements 11 is running 100% - so far - on every computer....

     

    I did my purchase of Elements + Premiere 11 on date of release and downloaded software. My first problem, and reason to contact Adobe Support was because their automated system didn't create a specific serial number for Premiere part of the package. Later I got my serial number, so at first I had to start with my "Trial Version". I did my purchase on 26. september 2012 and 30 days of Trial was about to start......

     

    Today I am still trying to find out what is the problem, and I am looking....and staring.....at my computer screens......

     

    And I still have that 30-day Trial Version active?!!!

     

    Here is a picture of my startup screen...in the moment of crash & burn

     

    http://flageborg.no/foto/adobe/DSC_6428.jpg

     

    Message was edited by: flageborg - photo upload failed by Adobe system

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 25, 2012 8:07 AM   in reply to flageborg

    PrE uses QT Player, where PSE does not. The hanging at the QT PRM concerns a module in QT Player, and indicates that it is not loading properly.

     

    Also, the OP had a Lenovo, and was having trouble getting the latest video driver to install. I did not see your make/model of graphics card/chip, or the driver version and date, but might have missed that. Have you checked with the mfgr's. Web site, and then downloaded and installed the very latest driver?

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 25, 2012 9:24 AM   in reply to Bill Hunt

    Hi.

     

    Computer A:

    Acer Aspire 8950G use Radeon HD 6650M and latest video drivers are located here:

     

    http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=3448

     

    I have the latest drivers installed.

     

    (Radeon HD 6850M & Radeon HD 6650M)AMD8.783.2.0000250.5 MB12/06/2010

     

    Here is info from "My Computer"

    http://flageborg.no/foto/adobe/Acer_Aspire_8950G.jpg

     

     

     

    Computer B:

    HP ProBook 6555b use ATI Mobility Radeon HD 4250 Graphics

     

    Here is info from "My Computer"

    http://flageborg.no/foto/adobe/HP_ProBook_6555b.jpg

     

     

    Regards

    Flageborg

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 25, 2012 10:25 AM   in reply to flageborg

    Is that 12, 2010 really the latest AMD/ATI driver for the Radeon?

     

    AMD/ATI & nVidia, normally issue updates about one per month, but then with some really old cards, might essentially drop support.

     

    Even though my nVidia Quadro FX-4500 is now 5 years old, the drivers come out about every other month, and the latest is 11/19/2012.

     

    Now, HP often re-packages the video drivers, whether from AMD or nVidia, so one is often limited to ONLY the HP version of a driver, but they are usually pretty good getting those re-packaged drivers out quickly.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 25, 2012 11:46 AM   in reply to Bill Hunt
     
    |
    Mark as:
  • Currently Being Moderated
    Nov 25, 2012 3:19 PM   in reply to flageborg

    Wow, those drivers are not being updated at all. Looks like they are both stuck in 2010, so about 20 mos. have gone by, without an update.

     

    I do not know what to suggest in that case.

     

    Both AMD and nVidia normally issues updates almost every month, until a card is dropped from their active list. Then, one is stuck with the older drivers, and if they cause issues, the only recourse is to replace with a newer card.

     

    Good luck, and wish that I had more to offer.

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 26, 2012 10:22 AM   in reply to flageborg

    Try installing Standard VGA drivers and try to launch the application :

     

    1. Open Device manager and expand display adapters
    2. Right click on  graphic card and choose update drivers
    3. In Update driver software wizard choose second option (Browse my computer for driver software) and click on next
    4. In next screen choose second option (Let Me pick from a list of device drivers on my computer)
    5. In next screen you will get a list of display driver choose Standard VGA Graphics Adapter and click on next
    6. Reboot your computer
    7. After reboot adjust the screen resolution by right clicking on blank area of your desktop screen > Screen Resolution

     

    if you are able to launch application that means problem is with display card driver

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 18, 2012 9:40 PM   in reply to Abhishek Kapoor

    I have exectly the same problem. PE 11 won't launch.3 The startup screen stays on the 'loading importerquicktime.prm' stage.

     

    I've tried a lot of things (installing the last graphic drivers, launching PE directly via 'run as Administrator' - the only way to have the startup screen, etc...)

     

    I'm a bit disapointed.

     

    I'm under Win8 64bits with 16Gb RAM. My Graphix Card is a GeForce GTX 560

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 19, 2012 5:13 AM   in reply to Ast2001fr

    Please confirm that you've gone to Windows Update and manually downloaded even the non-critical updates, that you've downloaded the latest version of Quicktime and that you've followed all of the suggestions above.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 19, 2012 9:03 AM   in reply to Steve Grisetti

    Yes, I have installed all Windows update fixes (critical and non critical). I've also downloaded and installed Quicktime 7.7.3

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 19, 2012 2:54 PM   in reply to flageborg

    Status update:

     

    My Display Drivers are updated after contact with Acer Support, and version is now

    8.901.4.0 dated 13th October 2011, but problem still remains.....

     

    Finally, I got a solution named CyberLink PowerDirector 11 (64-bit)

    and made my movie without Premiere Elements 11...at last.

     

    Test-project produced with Nikon D7000,

    Sigma 50-500mm F4.5-6.3 APO OS HSM @ 400mm and
    Zoom H1 with Røde Dead Cat.
    Editing done with Cyberlink Power Director 11(64bit)
    Manfrotto Tripods

     

    Photo from location @ 400mm
    http://flageborg.no/foto/50_500mm/DSC_0712_1024_cr.jpg
    http://flageborg.no/foto/50_500mm/DSC_0725_1024_cr.jpg

     

    Spectrum Lab (Audio Signal Analyser)
    http://flageborg.no/foto/50_500mm/Birds_in_Motion_spectrum.jpg

     

     

     

    Maybe I should by a new computer for Christmas...?

     
    |
    Mark as:
1 2 Previous Next
Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points