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7Blacker3
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Adding song to PSE10 Slideshow crashes program.

Apr 11, 2012 7:51 AM

Very simple issue, hopefully a simple fix.

 

My customer had a Windows 7 C2Quad system, upgraded to a custom built AMD FX Quad system. On the old system, he had both PSE8 and PSE10 Installed. He was able to add songs from his iTunes to a PSE10 slideshow no problem.

 

Now with his new system, he only has PSE10 installed, and when he adds a song from iTunes to a PSE10 slideshow, it freezes and crashes.

 

I don't have the computer in front of me, and these are notes coming from him. Any ideas? Is there some conversion utility or codec he might be missing? When installing PSE10, it was simply installed from Disc 2(the x64 disc), and no other disc was inserted. Again, PSE8 is not installed. He is using Win7 x64.

 

Thanks gents!

 

-Blacker.

245 Views   2 Replies   Latest reply: 7Blacker3, Apr 11, 2012 8:04 AM
 
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    1. 99jon,
    Apr 11, 2012 8:01 AM   in reply to 7Blacker3
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    Try deleting album artwork for the track and see if that makes any difference.

     

    http://kb2.adobe.com/cps/332/332125.html

     
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  • 7Blacker3
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    2. 7Blacker3,
    Apr 11, 2012 8:04 AM   in reply to 99jon
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    I will forward that idea to him, thanks! The only reason I'm not sure that's going to be the reason is he said he was using the exact same files(meaning, same songs) from the old PC. The files were transferred from the old PC to the new one, but I wouldn't think that would cause any issue.

     
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