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Site Editor : can't save changes

Apr 11, 2012 6:55 AM

Tags: #save #editor #editor_failure #site_editor

When I save edited pages in the Site Editor (incontext editing), I get the message:

 

"There was a communication error with the server. Your internet connection may not be working or the server might not respond"

 

The one page site was created and uploaded from Dreamweaver with no problems.

 

OSX 10.8

Safari 5.2

 

Thanks for the help,

Cam

 
Replies
  • Currently Being Moderated
    Apr 11, 2012 8:19 AM   in reply to Cam Reesor

    Does this happen on all pages or just some? Is it possible that the user profile you are logged in with does not have the permissions set to be able to edit pages within the admin?

     
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  • Currently Being Moderated
    Apr 11, 2012 12:45 PM   in reply to Cam Reesor

    Hi Cam,

     

    We'll need the URL for the site in order to investigate this further. If you don't want to provide it here publicly, please file a technical support case from your partner portal.

     

    Thanks,

    Florin Carlig

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Apr 11, 2012 3:37 PM   in reply to Cam Reesor

    Hi Cam,

     

    I was able to replicate that issue in Safari on Mac, but I can't seem to pinpoint the problem. Please submit a case with our support team on this issue and we'll have a good look into it and escalate to the dev team if necessary. You can supply this video http://screencast.com/t/QfE6rJAW with the case, together with the URL, types of browsers you have tested with and any other info that may be useful to us.

     

    Awesome looking site BTW!

     

    Cheers,

     

    Mario

     
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  • Currently Being Moderated
    Apr 11, 2012 3:55 PM   in reply to mario_gudelj

    Dang, that is a very awesome looking site!

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Apr 15, 2012 3:44 PM   in reply to Cam Reesor

    Hey Cam,

     

    I'm wondering if it's things like this breaking it:

     

    <p class="p"><span class="date"> July&ndash;Sept&ensp;2007&ndash;2011</span>   <strong class="colorhead">Hewitt &amp; Milne</strong></p>

     

    See "&ndash;" and "&ensp;". These are those long dashes MS Word creates. Did you paste stuff from MS Word? See if you can replace these characters with a normal - as that may fix this problem you're having.

     

    Cheers,

     

    Mario

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Apr 15, 2012 7:48 PM   in reply to Cam Reesor

    Weird... Please submit a case with support, Cam,and we'll get ICE expert to take a look into it. Please make sure you supply the platform and the browser you are using and also supply a screenshot of the area you are trying to edit. Plus a screenshot of any error messages you may be getting.

     

    Cheers Cam!

     

    -mario

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Apr 18, 2012 9:02 PM   in reply to Cam Reesor

    Did you submit a case with support, Cam? Please make sure you do.

     
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  • Currently Being Moderated
    Aug 15, 2012 8:34 AM   in reply to Cam Reesor

    I just experienced this issue as well on a webBasics+ site which only has two pages. I tried making changes to content within a content holder (which was in the page template). I got this error using the latest Firefox & Chrome & IE9 on Windows 7.

     
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