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Monkeezilla
Monkeezilla
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My serial number comes up invalid?

Apr 11, 2012 5:56 PM

Hi, I just purchased a copy of Adobe Premiere Elements 10 from a seller on Amazon, and it looks great. Only my serial number is coming up invalid. It's a legit serial number, at least it looks that way and I've typed it in with the dashes, and without... I can't figure this out. Help? It's a 24 digit code so I don't know what's up with it. I type it in, a verify that all numbers are correct and it's just not working all I get is "invalid serial number"..

1031 Views   4 Replies   Latest reply: Bill Hunt, Apr 13, 2012 11:07 AM
 
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  • Bill Hunt
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    1. Bill Hunt,
    Apr 11, 2012 6:11 PM   in reply to Monkeezilla
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    For licensing issues, I suggest that you contact Adobe Customer Service, and give them the S/N, so that it can be verified.

     

    Out of curiosity, was this purchase directly from Amazon, or a 3rd party seller, through Amazon?

     

    Good luck,

     

    Hunt

     
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  • John T Smith
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    2. John T Smith,
    Apr 11, 2012 7:03 PM   in reply to Monkeezilla
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    >from a seller on Amazon

     

    1-contact that seller and give him/her a chance to fix the problem... a short term chance

     

    2-contact Amazon and tell them their sponsored seller has a problem... if that short term chance does not result in a fix

     

    I have bought through sponsored sellers on Amazon, but never software

     
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  • Monkeezilla
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    3. Monkeezilla,
    Apr 13, 2012 9:37 AM   in reply to John T Smith
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    I bought it from a third party via Amazon. I don't know how I solved it, but I typed the serial in again and it worked.

     
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  • Bill Hunt
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    4. Bill Hunt,
    Apr 13, 2012 11:07 AM   in reply to Monkeezilla
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    Great news. I had a very bad feeling about this, but seems that you are out of the woods, and that seller was legit.

     

    Good luck, and thank you for reporting.

     

    Hunt

     
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