Restarting system unintalls Flash Player

[VMWalls]

This one is new to me!

Flash Player installs and runs properly, until I restart my system.  After that, whenever I try to view Flash content, it prompts me to install Flash Player.

The FP add on is enabled in IE9, but if the system has been restarted, FP content will not display and instead presents the icon to install it.

If my system is not shut down but put into sleep mode, it will restart with FP functional; if it is restarted, FP needs to be reinstalled.

Steps taken:

1.  Used the Adobe uninstaller to purg all instances of FP before installation.

2.  Checked add ons in IE9 to verify that Shockwave Flash Object is enabled.

3.  Verified Active X filtering settings.

System: Windows 7 Home Premium.

Browser: IE9.

Other Adobe products installed: Adobe EndScript Toolkit CSS, Adobe Photoshop Elements 9, Adobe Premier Elements9, Adobe Reader X.

Thanks to anyone who can help!

[VMWalls]

Forgot to mention my system is 64 bit.

[pwillener · Accepted solution]

Thank you for providing all the details!

Can you try a clean install: http://forums.adobe.com/thread/928315

Download the installers

• for Internet Explorer: http://download.macromedia.com/pub/flashplayer/current/install_flash_player_ax_64bit.exe
• for other browsers: http://download.macromedia.com/pub/flashplayer/current/install_flash_player_64bit.exe

[VMWalls]

Pat,

Thanks for your quick reply.

The clean install was a little rough at first, as I had to apply new

permissions for each of the files in the syswow64 folder.

After that, the problem seems to have been solved. I've restarted my

computer several times, and the new install works fine.

Thanks for your help!!!!

PS: I can't seem to find the reply button in the thread, so I can't mark

the question as answered.

[pwillener]

You're welcome, glad you got it fixed.

VMWalls wrote:

PS: I can't seem to find the reply button in the thread, so I can't mark the question as answered.

These forums have their new little malfunctions every day... (I have marked the topic as answered.)

[pwillener]

If you still have problems after the clean install, can you list

• all files in C:\Windows\system32\Macromed\Flash
• all files in C:\Windows\syswow64\Macromed\Flash
• the contents of the FlashInstall.log files in each of the above folders