Adobe Community: Urgent - integration with Adobe ID has locked me out of all my sites

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1. BethKahlich,

Apr 11, 2012 4:48 PM in reply to BethKahlich

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Now when I try to log in I receive the following message - Your login was rejected for one of the following reason: bad credentials, lack of entitlement, failed email policy verification or terms of use not accepted.

If anyone has any ideas I would really appreciate some help! I have several urgent client projects I cannot access because of this error.

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2. officeBrah,

Apr 11, 2012 4:56 PM in reply to BethKahlich

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Try resetting your Adobe ID password for this account and ensure that you have accepted the ‘terms of use’ if there is any at adobe.com. Might even be useful clearing your cache after doing so.

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3. Liam Dilley,

Apr 11, 2012 4:58 PM in reply to officeBrah

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Hi Beth,
What are you trying to log into with your AdobeID? These forums? Your posting on them.
The AdobeID integration with BC sites/admin is not quite ready yet and not implmented. For your BC sites still use your old / current details

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4. BethKahlich,

Apr 11, 2012 5:03 PM in reply to officeBrah

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Thanks for trying to help - I just reset my Adobe ID password - and logged in - there were no terms of use to accept or reject. Logged in with fresh browser.

Then tried to log in again and got same error message - trying to stay calm

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5. BethKahlich,

Apr 11, 2012 5:05 PM in reply to Liam Dilley

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Liam - Yes I think you are right! I used the new Muse beta that BC posted on Facebook - and it totally messed up my login info!

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6. Liam Dilley,

Apr 11, 2012 5:24 PM in reply to BethKahlich

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Ahh so this is Muse related.

So you have a BC account and trying to use the new Muse to make a site design and integrate with BC?
I hate Muse with a passion so do not know how it works with BC but does it take you through making an account with BC or did you do this seperate?

If seperate use that email and password for that not the AdobeID details.

In terms of connection FTP wise the login details are your BC username and password so that..

Address - Yoursitedomain address (So if it is a trial it is something like yoursite.businesscatalyst.com)

Username - yoursite.businesscatalyst.com/youremail.email.com

Password - your password.

You can check out the details on the BC knowledgebase for connecting etc.

If your still having issues try the live chat from the partner portal (if your a partner) with BC.

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7. BethKahlich,

Apr 11, 2012 5:33 PM in reply to Liam Dilley

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Great tips! I think the issue is that Muse integrated my Adobe ID and my BC email which use the SAME email address and now everything is crossed. I should have used a separate email address, but Muse asked for my adobe ID and I gave it.

I can't even GET into my partner portal now because of this lovely issue - not a good start for me and Muse.

Chat is not up right now - so all I had was a regular support request.

I sure do hope they can sort it out because I am working several urgent projects in BC right now!

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8. mario_gudelj,

Apr 11, 2012 5:41 PM in reply to BethKahlich

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Hi Beth,

When you merge your BC username with Adobe ID, your BC username will be overwritten with your Adobe username. So, you should be able to log in to your sites and your partner portal with Adobe ID now. The old BC username will not work.

Cheers,

Mario

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9. BethKahlich,

Apr 11, 2012 5:49 PM in reply to mario_gudelj

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Mario - thanks so much for reaching out!

The Adobe ID was already bkahlich@yahoo.com and the BC login email was also bkahlich@yahoo.com. So the "new" Adobe user name is the same as is was before - and I can't get it to work - even when I do a password reset - still get that crazy error message:

"Your login was rejected for one of the following reason: bad credentials, lack of entitlement, failed email policy verification or terms of use not accepted."

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10. BethKahlich,

Apr 11, 2012 5:52 PM in reply to BethKahlich

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Also when I do a password reset I get two emails - one for my adobe ID and one for my BC login - do I change both??

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11. Liam Dilley,

Apr 11, 2012 5:56 PM in reply to BethKahlich

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Getting the picture of this Beth, I think support need to look at that, Not sure why it would not work but there may be some issues there then.

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12. Rynnlynn,

Apr 11, 2012 7:28 PM in reply to BethKahlich

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I was having the same issue today so it is not just you. I finally got into my admin page, but now I get a "ERROR: You do not have enough privileges to view this item." whenever I try to access any of the advanced content like the modules. I checked and I am listed as having administrative privileges ( I am the only user). I've no idea why it thinks i don't have privileges. Would love some help on this.

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13. mario_gudelj,

Apr 11, 2012 10:15 PM in reply to Rynnlynn

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Rynnlynn, if you can't access cases or chat please PM me your username and the URL of the site you are logging in to and I'll look into this for you.

Cheers,

-mario

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Urgent - integration with Adobe ID has locked me out of all my sites

Apr 11, 2012 4:39 PM

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