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Redwerks Systems
Redwerks Systems
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Can't change country on ID

Apr 11, 2012 9:44 PM

Tags: #service #bad #id #survey #country

I have the same problem. My country changed to US for some reason and I can't change it back. The Adobe customer support told me that I'm correct - I can't change my address. I asked how do I pay for things if I can't change my billing address? He said I needed to create a new account. I asked, so I can't use my email address anymore? He said no I need to use another email address. Plus new billing history, settings everything, just because I can't update my country.

 

How does this make sense? Adobe can't make a online account system where you can change your address?

 

Then I get this auto-email telling me that they consider my case solved. I saw a link to take a survey. I thought that I could at least let them know I'm upset. I clicked the link and even that didn't work. I started the survey, choose English, click next and was taken to a screen that thanked me for my feedback!

2446 Views   2 Replies   Latest reply: vtarpara, Mar 14, 2013 5:38 PM
 
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  • mytaxsite.co.uk
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    1. mytaxsite.co.uk,
    Mar 15, 2013 6:12 AM   in reply to Redwerks Systems
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    How does this make sense? Adobe can't make a online account system where you can change your address?

     

     

     

     

    I too was told that you can't change anything on Adobe.com for "security reasons".  I told them that CS6 will be released soon so where will you send it to?  They told me generally all parcels are sent to the address on their system but you have the option to notify them at the time of placing the order of any changes in your details so that they can amend it themselves.

     

    I know this is silly but we are dealing with Adobe and things aren't supposed to be logical.  I just gave up because I have better things to do.  If they ask me to open a new account then I will open a new account.  In fact I am used to opening new accounts all the time for various reasons.  Either I am banned from these forums or for "abusing" users of these forums.  But I am now using WordPress so I have very little need of Adobe Products.  I wanted to order DW CS6 but perhaps it is not for me because Microsoft Expression Web is enough for me for now.  May be next year I will reconsider my position.

     

    Why aren't opening a new Adobe Id?  It is still free!!!!!!

     

    Good luck.

     
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  • vtarpara
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    2. vtarpara,
    Mar 14, 2013 5:38 PM   in reply to Redwerks Systems
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    I agree this is a HUGE issue and stupid one at that.  I'm sure whoever designed this country "rule" had good reasons, but I have a US credit card, a US address, and a US IP address, Adobe has no reason to lock the "country" field.  This very poor system design and it is preventing me from using their product.  I am not going to register a new email address just to use a cloud service. 

     

    This is outrageous.

     
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