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bestoftmz
bestoftmz Calculating status...
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Cannot install Acrobat X from disc, incorrectly states computer doesn't meet system reqmnts.

Apr 11, 2012 10:18 PM

trying to install Acrobat X Standard from disc.  Computer gives me message that I have not met the system requirements.  But I have, so what do I do?

861 Views   11 Replies   Latest reply: bestoftmz, Apr 14, 2012 12:15 PM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    Apr 11, 2012 10:22 PM   in reply to bestoftmz
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    What are your system info....

     

    check here http://www.adobe.com/products/acrobatstandard/tech-specs.html and compare

     
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  • Arpit Kapoor
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    2. Arpit Kapoor,
    Apr 11, 2012 10:24 PM   in reply to bestoftmz
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    First check form the below link that you actually meet the system  requirements.

    http://www.adobe.com/products/acrobatpro/tech-specs.html

     

    If you do, then copy the contents of the disc to a folder on the desktop and try running the installer and check if it works.

     
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  • bestoftmz
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    3. bestoftmz,
    Apr 11, 2012 10:30 PM   in reply to bestoftmz
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    Windows Vista Home Premium

    AMD 64x2 Dual Core Processor  5600  2.80 GHz

    Memory 2942 MB

    32 bit system

     
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  • bestoftmz
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    4. bestoftmz,
    Apr 11, 2012 10:42 PM   in reply to bestoftmz
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    copied disc to desktop, tried to run it and got same message.

     
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  • Arpit Kapoor
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    5. Arpit Kapoor,
    Apr 11, 2012 11:58 PM   in reply to bestoftmz
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    please attach the install.log file(c:\Program Files\CommonFiles\Adobe\Installers\[Adobe Application name<date>].log.gz)

     
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  • Mylenium
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    6. Mylenium,
    Apr 12, 2012 2:52 AM   in reply to bestoftmz
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    What's your screen resolution? A lot of such failures hinge on this trivial thing, meaning that the installer may not read the resolution correctly, even though it is actuall quite large. Can happen on notebooks with external graphics output or desktop machines with multiple displays that are conencted in an odd order... Check your graphics driver and update it, if necessary.

     

    Mylenium

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    Apr 12, 2012 3:11 AM   in reply to bestoftmz
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    Mylenium is right ,,,,,,What you have posted are not the determining factor for the software to meet the requirement,

     

    Please check the link provided my me in earlier post and compare it with yours , those are the minimum requirement anyone of them if missing could cause this issue.

     
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  • willyjp
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    8. willyjp,
    Apr 12, 2012 1:02 PM   in reply to bestoftmz
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    Hi,

     

    Mostlikely your windows vista is still SP1. Update it to SP2 and it should work.

     
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  • bestoftmz
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    9. bestoftmz,
    Apr 14, 2012 12:13 PM   in reply to willyjp
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    Willy- you had the right answer for me.  My service pak was still on 1.  Thank you for your help. Much appreciated

     
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  • bestoftmz
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    10. bestoftmz,
    Apr 14, 2012 12:14 PM   in reply to Manish-Sharma
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    Willy P had my solution.  Thank you for your help. !!! bestoftmz

     
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  • bestoftmz
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    11. bestoftmz,
    Apr 14, 2012 12:15 PM   in reply to Mylenium
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    Willy P had the solution for me.  I hadn't upgraded to Service Pak 2.  Thank you for your help.  bestoftmz

     
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