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Aga-PL Calculating status...

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Subscription problems...

Apr 12, 2012 7:10 AM

Categories: Bug / Error, Question / Need Help Tags: #subscription #adobe_id #subscribe #createpdf #poland

Hi,

I tried to subscribe today to the Adobe CreatePDF via web page, I do have an adobe account and am signed in, however as I try to finalise the purchase the following appears:

"Error

The account using [removed by moderator for user's privacy] was registered for Poland. Please sign in using an existing account for this country, or create a new account."

The message appears to be correct this is my email address and it is registered for Poland, but the the second sentence is false, I do have an existing account.

Can someone explain and help please?

Many thanks,

Aga

303 Views 2 Replies Latest reply: Aga-PL, Apr 12, 2012 9:45 AM

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3,110 posts
Apr 7, 2010

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1. David Kastendick,

Apr 12, 2012 7:02 AM in reply to Aga-PL

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Good day Aga,

It sounds like you may not have been shopping via the Adobe Store for Poland. Try to subscribe from this link: https://store2.adobe.com/cfusion/store/html/index.cfm?store=OLS-PL&eve nt=displayProduct&categoryPath=%2FApplications%2FCreatePDF

Please let us know if you continue to have trouble and we'll try to help.

Kind regards,
David

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2. Aga-PL,

Apr 12, 2012 9:45 AM in reply to Aga-PL

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Hi David,
yes it helped:) many thanks, subscription worked fine now.
best regards,
Aga

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