Skip navigation
Currently Being Moderated

Folder hyperlink issue again - code reads differently in Reader than in Acrobat Pro

Apr 9, 2012 8:01 AM

So when I use Acrobat Pro, and paste a link to a server folder, the link works correctly. (I have to copy the folder link and then put "file:" in front of it to make it work, but it works).


For example, if I paste the text:


file:\\cgi\shares\Departments\Operations\Document Control,


a window opens up in Firefox and goes to:


file:///\\cgi/shares/Departments/Operations/Document Control


which is correct and shows the folder structure and available files to open.


However, when the same link is pasted into Acrobat Reader, the link comes up (after a couple of warning messages),


file:///shares/Departments/Operations/Document Control


which is not correct and only yields a blank page.


I need users to be able to open the server folder from Acrobat reader.


Using Windows 7, Firefox 11,0, LS 9.0, Acrobat Reader X 10.1.2.



  • Currently Being Moderated
    Apr 12, 2012 1:43 AM   in reply to maestrodog1

    Your uri's all need to be safely encoded to be cross app/ corss platform ready. A safe path in adobe has different formatting than standard unc conventions, so if you enter \\cgi\\shares\Departments, you need to encode this as //cgi/shares/Departments and then add the file: notation in front. The safe path notation is not the same as a unc which you can use in browsers for example, it is just used to allow acrobat/reader api's a common format.


    When using paths like this in acrobat or reader all paths should be provided via script in a safe manner, so you should have file:///cgi/shares/Departments/Operations/Document Control even if the user enters something different.

    Mark as:
  • Currently Being Moderated
    Mar 27, 2014 8:01 AM   in reply to maestrodog1



    This worked for me - make sure the new file created has no extension.


    Try this:

    - for each folder, temporarily rename the folder

    - next to the folder (i.e. in the parent folder of the renamed folder)

    create a file that has as its name exactly the original name of the

    folder to link to)

    - create you link using the Link tool in Acrobat

    - once done, delete the auxiliary file and rename the folder to its

    original name

    Worked for me using Acrobat 9 Pro.


    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points