One of our users is experiencing a crash when trying to save files in InDesign. He has OS X 10.7. This occurs in the CS4, 5.1, and 5.5 versions - all three versions he has installed on his computer. We ran font finagler which has resolved issues for us before but it did not resolve the issue. We also reset the preferences in each version using the keyboard shortcut. It did not work either.
I uploaded a crash log from CS5.5 to pastebin:
Any help would be greatly appreciated.
The files that are being edited are on the desktop, but Indesign crashes before a location can be selected.
I have not tried saving from another account yet, I will give that a try.
Yes, we use Suitcase Fusion 3.
Looking at your crash report, Suitcase does not appear to be implicated.
Instead, your crash is in this odd plugin:
Which appears to be in:
0x17274000 - 0x17292ff3 +com.adobe.InDesign.Telescope.sdk (7.1.2 - ???) <97F7B6BF-280E-4A72-4820-09258E50379F> /Applications/Adobe InDesign CS5.5/*/Telescope.sdk
I guess this is the North Plains TeleScope DAM system? Shame on them! They're not allowed to name their plugin "com.adobe.anything" if they're not Adobe!
Anyhow, try removing the plugin. Assuming that fixes it, contact them.
Removing the Telescope plugin resolved the issue (at least for now, InDesign will be "under observation" for a little while with this user). The user does not recall installing the plugin and we don't use it in our environment so I'm not sure how it got there - I assume it piggybacked off of some other application.
Thank you so much for your help with this, and thanks to everyone else who took the time to read and reply.
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