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urdnot_wrex
Currently Being Moderated

Indesign CS4, CS5.1, CS5.5 all crash when saving files

Apr 11, 2012 12:59 PM

Tags: #error #mac #crash

Hi,

 

One of our users is experiencing a crash when trying to save files in InDesign.  He has OS X 10.7.  This occurs in the CS4, 5.1, and 5.5 versions - all three versions he has installed on his computer.  We ran font finagler which has resolved issues for us before but it did not resolve the issue.  We also reset the preferences in each version using the keyboard shortcut.  It did not work either.

 

I uploaded a crash log from CS5.5 to pastebin:

 

http://pastebin.com/9MLThyPw

 

Any help would be greatly appreciated.

 
Replies
  • Currently Being Moderated
    Apr 12, 2012 3:56 AM   in reply to urdnot_wrex

    Where are you saving this fileon desktop or on a network server.

     

    Have you checked saving the file from the new user account.

     

    Do you have any font management software ?

     
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  • Currently Being Moderated
    Apr 14, 2012 5:02 AM   in reply to urdnot_wrex

    Make sure you have the latest patch for Suitcase. If that doesn't work, remove the autoactivation plugin.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Apr 14, 2012 1:01 PM   in reply to urdnot_wrex

    Looking at your crash report, Suitcase does not appear to be implicated.

    Instead, your crash is in this odd plugin:

     

    com.adobe.InDesign.Telescope.sdk

     

    Which appears to be in:

     

    0x17274000 - 0x17292ff3 +com.adobe.InDesign.Telescope.sdk (7.1.2 - ???) <97F7B6BF-280E-4A72-4820-09258E50379F> /Applications/Adobe InDesign CS5.5/*/Telescope.sdk

     

    I guess this is the North Plains TeleScope DAM system? Shame on them! They're not allowed to name their plugin "com.adobe.anything" if they're not Adobe!

    Anyhow, try removing the plugin. Assuming that fixes it, contact them.

     
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