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ObscureErrors1
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Robohelp 7 Webhelp will not compile

Apr 3, 2011 1:26 PM

I have Windows XP Pro SP3 with latest patches. I started with RoboHelp 7 fully patched. MS Office 2007 fully patched.

 

I have full security rights to my login.

 

I get errors whether generating webhelp via the GUI or the commandline. Until I tried to generate finaly changes to the first draft of this project, I could generate without error.

 

When generating webhelp or webhelp pro I get the error:

 

Preparing to create WebHelp Pro...
Finished preparing in 1 sec(s)

 

Initializing compiler...
Generating WebHelp Pro 5.50 (7.01.001)...
Error: Can not register active script for language:javascript)
Template Error: can not resolve macro: RegisterResolvers

 

Fatal Error: Cannot run macro: RegisterResolvers in compilation script.

 

I get this for ANY project, even the samples.

 

I found a couple of topics that gave some advice, but that did not help.

 

I have tried uninstalling and reinstalling and renaming various files, as suggested by these topics, all to no avail.

 

The link with information that I have followed are:

 

http://forums.adobe.com/message/844712#844712

The one thing I did not try mentioned in the above link, was to use the RoboScriptReg.exe mentioned, since a search for it did not reveal where it can be obtained.

 

I changed the Word macro security settings from "Disable all macros with notication" to "Enable all macros (not recommended...".I am not sure why this would matter, since I am not using Word to enter the data, but I tried it and still no go.

 

There has got to be some solution other than format and reinstall; or shell our money for the latest version. I am surprised that there does not appear to be a way to figure out what is wrong just by searching on the error output.

 

Is there a commandline option that I overlooked, or a hidden option to get RoboHelp to give an error to better pinpoint the problem?

 

I will greatly appreciate all help in resolving this issue.

 
Replies
  • Currently Being Moderated
    Apr 11, 2012 4:29 PM   in reply to ObscureErrors1

    I am having the exact same error in RH 9. RHerror.jpg

    Was working fine until today when I tried to output a file updated from a RH8 project. Can someone pleae help???

     
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    Apr 12, 2012 12:27 AM   in reply to kcburke99

    Try deleting the CPD file and then reopen the project.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 12, 2012 5:51 AM   in reply to Peter Grainge

    Thanks. I tried that but I still get the same error.

     

    Could it have something to do with the registry? I installed TCS 3.5 over TCS3.

     

    Thanks

     

    Kathy

     
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  • Currently Being Moderated
    Apr 12, 2012 5:53 AM   in reply to ObscureErrors1

    That doesn't necessarily mean it will not work for KCBurke and I would still say try it first.

     

    Are you saying that one year on you are still having this problem?

     

    If you are, try this with one project after creating a backup copy of it. Delete the !LNG! folder and then open the project and generate again. Let us know if it works.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 12, 2012 5:57 AM   in reply to Peter Grainge

    Did you mean the folder?

     
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    Apr 12, 2012 5:58 AM   in reply to Peter Grainge

    Kathy

     

    Our posts have crossed.

     

    Try the LNG solution before worrying about installation issues.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 12, 2012 6:03 AM   in reply to Peter Grainge

    I have to leave the computer for a while but I appreciate your help. I’ll try all of your suggestions when I return.

     

    Thanks

     

    Kathy

     
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  • Currently Being Moderated
    Apr 12, 2012 7:05 AM   in reply to ObscureErrors1

    Did you have local admin rights when RoboHelp was installed and do you still have them?

     

    I just searched RegisterResolver on the forums and the hits were all from when RoboHelp required users to have admin rights when RoboHelp was installed and to run. In 8 and 9 you only need those rights to install.

     

    That could explain Kathy's sudden problem as a few people had the rights and then IT had removed them. In your case maybe your pemissions are different on the two machines.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 12, 2012 7:59 AM   in reply to kcburke99

    Hi all

     

    Where exactly is the project when you are making edits? Is it on your local C drive? Or is it by chance on a network drive? If it's on a network drive, move it to your C drive and see if the problems disappear. I recall years ago working at a client location where they had a similar or the same issue. The problem was that the project was on the network. I think permissions also came into play too.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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  • Currently Being Moderated
    Apr 12, 2012 8:01 AM   in reply to ObscureErrors1

    No utility, it is a permissions thing. Power User and Local Admin are not the same thing and you need to be the latter. Speak to your IT guys.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 12, 2012 9:02 AM   in reply to Peter Grainge

    I am and always have been an administrator on my machine (just checked). We do have a very invasive IT team that downloads “patches” every week, so that might have something to do with it. They always deny any culpability and they don’t even know what RoboHelp is, so I doubt that a support ticket would help.

     

     

     

    I have downloaded the latest installer for TCS 3.5 and am planning to remove all of TCS 3 and re-install 3.5, unless there is some reason not to do so. I think this night be some sort of registry error and perhaps that will fix it.

     

     

     

    Two things happened yesterday. First, I could not open RoboHTML at all and then when I closed all my other programs I was able to open it. I then opened an old project file and that’s when the trouble started. But now it happens with every project (even the samples) so I’m completely baffled.

     
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  • Currently Being Moderated
    Apr 12, 2012 9:16 AM   in reply to kcburke99

    Hi there

     

    Seems to me that a simple test would be to have one of your IT staff log in as themselves. Then test RoboHelp using their login and see if it behaves. If it does, there's your answer! If it still misbehaves, there is obviously more detective work to be done.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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  • Currently Being Moderated
    Apr 12, 2012 9:18 AM   in reply to Peter Grainge

    I have a number of application error logs from yesterday. Here’s the first one.

     

     

     

     

     

    Event Type:        Error

     

    Event Source:    Application Error

     

    Event Category:                None

     

    Event ID:              1000

     

    Date:                     4/11/2012

     

    Time:                     2:50:24 PM

     

    User:                     N/A

     

    Computer:          B5D8ZP1-L-GA001

     

    Description:

     

    Faulting application robohtml.exe, version 9.0.2.271, faulting module htmsinglesourcewebhelp.dll, version 9.0.0.228, fault address 0x000482e0.

     

     

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    Data:

     

    0000: 41 70 70 6c 69 63 61 74   Applicat

     

    0008: 69 6f 6e 20 46 61 69 6c   ion Fail

     

    0010: 75 72 65 20 20 72 6f 62   ure  rob

     

    0018: 6f 68 74 6d 6c 2e 65 78   ohtml.ex

     

    0020: 65 20 39 2e 30 2e 32 2e   e 9.0.2.

     

    0028: 32 37 31 20 69 6e 20 68   271 in h

     

    0030: 74 6d 73 69 6e 67 6c 65   tmsingle

     

    0038: 73 6f 75 72 63 65 77 65   sourcewe

     

    0040: 62 68 65 6c 70 2e 64 6c   bhelp.dl

     

    0048: 6c 20 39 2e 30 2e 30 2e   l 9.0.0.

     

    0050: 32 32 38 20 61 74 20 6f   228 at o

     

    0058: 66 66 73 65 74 20 30 30   ffset 00

     

    0060: 30 34 38 32 65 30 0d 0a   0482e0..

     
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  • Currently Being Moderated
    Apr 12, 2012 11:58 AM   in reply to kcburke99

    Hello again

     

    It sounds like you feel those of us trying to assist are part of the RoboHelp development team. Sorry, but we are users same as you. And the application error logs tell us about the same things they tell you.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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  • Currently Being Moderated
    Apr 12, 2012 12:16 PM   in reply to Captiv8r

    In response to Kathy's direct message, it is as Rick says, those logs will not help us.

     

    You can have multiple versions of TCS installed. I have 1, 2 and 3 on one machine so I don't think it is having 3.5 as well that is the issue. Given that history shows this problem to be a permissions thing, I still believe something is messing up your permissions somewhere at a level IT need to investigate. Rick's suggestion will verify that.

     

    If that should fail, then get IT to uninstall and reinstall 3.5 and regenerate all under their logon.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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