Skip navigation
CShumaker
Currently Being Moderated

Problem with Content files

Apr 12, 2012 6:30 AM

Tags: #content

Recently my computer crashed and I had to get a new one.  I re-installed PSE 10 and have just realized that many of the content files are missing.  The fonts that you get when you click on the "T" are not there at all.  There are no shapes - arrows, circles, stars, etc.   A lot of the graphics are also missing - no snowman, flourishes, balloons, etc.   It doesn't seem to matter which of the icons you click on, only backgrounds and frames appear and some of these are missing also.  I am using "show all" to see if they show up but they aren't.  Can you tell me what has happened?  

 
Replies
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 12, 2012 6:36 AM   in reply to CShumaker

     

    Re-create the media database.

     

    Close Photoshop Elements Editor and Organizer.

     

    Navigate to:

     

    Windows XP:

     

    C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Elements\10.0\Locale\en_us

     

    Win Vista/7:

     

     

    C:\Program Data\Adobe\Photoshop Elements\10.0\Locale\en_us 

     

    Macintosh:

     

    //Library/Application Support/Adobe/Photoshop Elements/10.0/Locale/en_US/

     

    Delete the file Mediadatabase.db3.

     

    Re-launch Photoshop Elements Editor. A progress bar appears as the media database is re-created. Wait for this process to complete.     

     

    You may need to reveal hidden files on your system before starting.

     

    Windows:

     

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html

     

    Mac OS Lion

     

    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

     
    |
    Mark as:
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 12, 2012 7:44 AM   in reply to CShumaker

     

    The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.

     

    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on PhotoshopElementsEditor.exe

     

    You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?

     

    Click on Yes

     

    Then wait whilst Elements rebuilds the preferences.

     

     

     
    |
    Mark as:
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 12, 2012 8:08 AM   in reply to CShumaker

     

    Hmm you didn’t say you had installed third party effects or actions. Probably best to reinstate the media database file from the recycle bin after firstly deleting any new file generated.

     

     

     
    |
    Mark as:
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 12, 2012 8:14 AM   in reply to CShumaker

     

    If you deleted the db3 file as suggested it will be in the recycle bin. When you restarted the editor it will have attempted to create a new db3 file. Go back to the folder and if you see a db3 file rename it and then send it to the recycle bin. Locate the original db3 file and click restore to original location.

     
    |
    Mark as:
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 12, 2012 8:51 AM   in reply to CShumaker

     

    PSE uses the system fonts. If you have a complete set in your system 32 folder and they show up in other apps e.g. word processing then they should show up in Elements. It’s difficult to advise you as you have a non-standard installation. I can only make suggestions.

     

    1. Make backup copies of all your third party content.

    2. Uninstall PSE10 via the control panel.

    3. Go to the Adobe products page and download the free trial of PSE10 - input your product serial number to make it permanent.

    4. Check your content and fonts to ensure you have a standard working installation.

    5. Consult the download sites for your third party stuff and make sure you have correctly followed all the installation instructions before re-installing.

     
    |
    Mark as:
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 12, 2012 9:14 AM   in reply to CShumaker

     

    Installation is hardware specific; so you should have no problems if Elements is already activated on your new computer. You are permitted two concurrent activations.

     

     

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 12, 2012 10:58 AM   in reply to CShumaker

    If you come to the website and click the Your Stuff link at the top of the page to the right of your name, you can see your current discussions without having to search through all the threads.

     

    Screen Shot 2012-04-12 at 1.58.06 PM.png

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points