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siys79
Currently Being Moderated

Flash audio player does not work in Safari for Lion

Sep 21, 2011 10:42 PM

Tags: #flash #safari #not_working

OS 10.7.1

Safari 5.1

 

Since updating to Lion the Flash audio player embedded on my radio station web pages and blogs does not play in Safari.

 

The Flash audio player works fine on all my web pages and blogs in the latest versions of Firefox, Google Chrome and AOL Desktop in Lion, as well as Firefox and Internet Explorer in Windows 7.

 

Does anyone know a fix for this issue with the Safari browser?

 

Here are pertinent links:

 

NOTE: The audio for my radio station will not play in any other audio player until after you first go to the default player page for the station server to activate for your IP here: http://siys.listen2myradio.com/

 

It should also be noted that this older Flash player on the default player page for the radio station does play fine in Safari.

 

After you have activated the radio station playback stream you can test the following pages:

 

Radio web page: http://nch01.fortunecity.com/siys.html

 

Blog web page: http://nightmarecityhalloween.blogspot.com/

 

My embedded Flash player is hosted here:

http://www.fileden.com/files/2009/5/14/2442263/player.swf

 

Thank you very much.

 
Replies
  • Currently Being Moderated
    Sep 26, 2011 1:13 PM   in reply to siys79

    Hi slys79,

     

    I tested your web pages with both 10.7.2  and 10.6.8 but got different result:

     

    On both 10.7.2 and 10.6.8, I got same result when tested  your web pages in Safari:

    Radio web page: http://nch01.fortunecity.com/siys.html : The embedded player seems not working. No audio is played.

    Blog web page: http://nightmarecityhalloween.blogspot.com/ : The embedded player seems not working. No audio is played.

    My embedded Flash player is hosted here: : The embedded player seems not working. No audio is played.

    http://www.fileden.com/files/2009/5/14/2442263/player.swf

     

    May I know the following information from you?

    1. What's the flash player version in which you see the problem? You can detect flash player version by opening http://www.adobe.com/software/flash/about/ in your browser. You will see 'You have version 10,x,xxx,x installed' message on that page if you have flash player installed.

    2. As quoted below, you mentioned if go to the default player page to activate for IP, then your player works fine. I tried on this, but seems not work for me. Should I do some special steps besides just loading the page in my browser?

    NOTE: The audio for my radio station will not play in any other audio player until after you first go to the default player page for the station server to activate for your IP here: http://siys.listen2myradio.com/

    Thanks!

    Yan

     
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  • Currently Being Moderated
    Sep 26, 2011 4:02 PM   in reply to siys79

    Stevo,

    Thanks for your timely response.

    For the Radio web page: http://nch01.fortunecity.com/siys.html I saw an AS error#2032 when expanded the player in full screen mode.

    For Blog web page: http://nightmarecityhalloween.blogspot.com/ : The embedded player doesn't work for all browser, (FF/Safari/Chrome), I also tried on windows and got the same result.

     

    May I know your Mac machine's configuration? Like What's the Mac model? Graphic card and Audio Card information?

     

    Have you seen this problem in previous version of flash player, like 10,3,183.x? Have you tried installing older versions of Flash Player and testing your website?

     

    Thanks,

    Yan

     
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  • Currently Being Moderated
    Sep 26, 2011 4:48 PM   in reply to siys79

    Hi Stevo,

     

    Thank you for your continious support and all those information.

    I'll try reproducing those problems you mentioned and get back to you when have any update.

     

    BTW, if the crash you mentioned is 100% reproducible case, did you have the crash dump files saved on your machine? If so, that would be great if you could log a crash bug in our public bug base(bugbase.adobe.com):

    Here's a post that describes the information we'll need and instructions for generating a crash log:

     

    How to report a crash with Flash Player

     

    Thanks again!

    Yan

     
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  • Currently Being Moderated
    Sep 27, 2011 2:12 PM   in reply to siys79

    Hi Stevo,

     

    Sorry that there's no instructions for safari.

    The safari crash log is generated by the Mac OSX Crash Reporter. For information about this log and how to get the log, please refer to Apple Technical Note TN2123.

     

    Thanks!

    Yan

     
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  • Currently Being Moderated
    Sep 27, 2011 4:30 PM   in reply to siys79

    Hi Stevo,

     

    Because it's a crash bug, we would like to investigate on it internally for security concerns. For first one#2985415, it's not a crash bug, so you can read information in that bug.

    But thank you very much for providing the bug title, I'll try finding it in our internal bug base. If we have any update on fixing the crash, I'll let you know.

     

    Thanks for your patient and continious support!

    Yan

     
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  • Currently Being Moderated
    Nov 16, 2011 12:26 AM   in reply to siys79

    Hi...

     

    I read your post and really you have done a great job this is the best way to fix the flash player crash

    error but i have somthing to recommend you to same fixing of error someone recommend me to visit http://www.shockwaveflashcrash.com this site when i visit this it attract me and i get this from this site its really good for my PC/

     

    Thanks

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 7, 2012 3:11 PM   in reply to siys79

    The Audio issue is still in our database, currently set to Open/ToTrack.  It has not been assigned to a Flash Player release to be fixed at this time.  The quickest way to get this addressed is to have others affected by this bug vote and comment on your report.  Currently there are zero votes.

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=2985415

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 12, 2012 11:30 AM   in reply to siys79

    Unfortunately, given a finite amount of resources we have to strike a balance when it comes to deciding which bugs will be fixed in upcoming releases.  Part of this process is determining the severity of a bug and how many users it impacts.  Bug votes help us gauge this number and allow us to see their feedback through comments.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 12, 2012 3:50 PM   in reply to siys79

    I suspect what will happen is that it will continue to be under the radar since we haven't heard of this issue from anyone else.  Assuming this is your site, do you have any users that are also experiencing this?  If so, I'd definitely have them add their votes.

     
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  • Chris Campbell
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    May 4, 2010
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    Apr 12, 2012 5:29 PM   in reply to siys79

    Ah ok.  It looks like we were unable to reproduce this crash, so the bug was closed.  Are you still getting this "plug-in failure" message with the latest version of Flash Player?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 12, 2012 6:18 PM   in reply to siys79

    Ok, so 2985415 is the active bug.  I just tried this out with Safari 5.1.5 and OS X 10.7.3 but couldn't reproduce it on my Macbook Pro.  It does appear that you have two different plugins here, Flash and Windows Media.  Are you sure it's not the Windows Media plugin that's not failing?  Have you seen these failures with any other Flash audio players (http://flowplayer.org/plugins/streaming/audio.html for example)?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Apr 12, 2012 6:49 PM   in reply to siys79

    In our database, 2985436 is resolved as closed/could not reproduce.  If this consistently happens for you, I'd recommend opening another bug.  However, in our tests with 2985436 we were unable to repro the failure after viewing a 9 hour long video on youtube.

     
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  • Chris Campbell
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    May 4, 2010
    Currently Being Moderated
    Apr 13, 2012 5:32 PM   in reply to siys79

    Thanks for adding the new bug.  It does sound like we had some communication breakdown on our part.  Hopefully with the new bug we'll be able to clear things up.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 20, 2012 5:37 PM   in reply to siys79

    Please add a new bug.

     
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