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Son of Nukem
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Indesign is pringing an image incorrectly

Apr 10, 2012 11:56 AM

There are 3 designers that are having the same issue out of many in the dept., each of them when printing a specific document from the same printer part of the image is not printed correctly, it looks corrupted or misaligned. When sending the image to another designer the document prints out perfectly. I reinstalled the printer drivers, and matched up the drivers used for the printer. I think this is a setting issue, but i don't have a clue which setting this would be.

There are two documents. Document A skews only part of the image ever time it's printed from each of the 3 new designers, so say the page is 8/12 by 11 only 2 inches in the document prints out incorrectly. Document B when part of the image is rotated it shows normal but prints a white patch at an angle where the image has been rotated. Has anyone had a similar issue? Also I know there is a workaround of exporting it to a .pdf, but that is not an option for the designers unfortunately.

2578 Views   19 Replies   Latest reply: Son of Nukem, Apr 24, 2012 7:06 AM
 
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  • Daniel Flavin
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    1. Daniel Flavin,
    Apr 10, 2012 12:46 PM   in reply to Son of Nukem
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    What type of file? eps, ai, tiff; Resave the eps as an ai

     

    In the Print Dialog, Graphics Tab, set the Send Data to All.

     

    If this fixes the problem, edit their Default Print settings to Send All.

     
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  • Son of Nukem
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    2. Son of Nukem,
    Apr 11, 2012 11:52 AM   in reply to Daniel Flavin
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    The types of files that they are using are

    .indd and .pdf

    does the send Data to all still apply for these types of files?

     
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  • Daniel Flavin
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    3. Daniel Flavin,
    Apr 11, 2012 12:10 PM   in reply to Son of Nukem
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    Send Data is pertinant to the ID Print Dialog

     

    ID Print - Graphics.png

     
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  • Son of Nukem
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    4. Son of Nukem,
    Apr 11, 2012 1:04 PM   in reply to Daniel Flavin
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    I had one of the designers replace the image with another image and it printed out perfect.  Could this be a corrupt image or a setting for a image in InDesign?  Also when another designer that is not one of the 3 that are having this issue prints out the origional document it prints out perfect.  Drivers and adobe products are the same.

     
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  • Daniel Flavin
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    5. Daniel Flavin,
    Apr 11, 2012 1:11 PM   in reply to Son of Nukem
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    Yes, it could be a poorly constructed image; hence the question what is the image type? You noted InDesign/pdf. I'm assuming it is not an InDesign image, as there is no such animal (aside from snippets, linked ID doucuments, groupd elements...)

     

    Have you tried the advice I posted twice > Send Data > All

     

    Can you clarify what exact image type is not imaging;

     
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  • Son of Nukem
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    6. Son of Nukem,
    Apr 11, 2012 1:38 PM   in reply to Daniel Flavin
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    The type of files they are using to construct their Indesign document are .tiff

     
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  • Son of Nukem
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    7. Son of Nukem,
    Apr 11, 2012 1:44 PM   in reply to Son of Nukem
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    I had the designer change the settings In the Print Dialog, Graphics Tab, set the Send Data to All, and that did not fix the issue.

     
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  • Daniel Flavin
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    8. Daniel Flavin,
    Apr 11, 2012 2:07 PM   in reply to Son of Nukem
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    A tiff image in the same document prints incorrectly on 3 stations, but correctly on another station; and Image Data is set to Send All...

     

    Print drivers are up to date...there is an option in the Print Dialog which could be set differently on the same Graphics tab > Data Format  ASCII is the default, Binary has limited support and may not be available.

    I may not be able to offer much further; tiff is a pretty stable format, to my knowledge, but I would open the tiff in Photoshop, save as a Photoshop file and place that in ID, than Save as a copy back to tiff to re-fry the image.

     
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  • Son of Nukem
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    9. Son of Nukem,
    Apr 12, 2012 11:36 AM   in reply to Daniel Flavin
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    We tried to set Data Format ASCII and that did not work either, the designer also saved the image/file that was printing corruptly to a .psd file and that did not work either. I am wondering if there is a problem with the program specifically. What really puzzles me is that the 3 people that had Adobe CS5 installed on recently are having the issue. There has to be a correlation between the 3. The print drivers are the same, and they are all on Adobe CS5.. Anyone else have any thoughts?

     
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  • Son of Nukem
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    10. Son of Nukem,
    Apr 12, 2012 12:52 PM   in reply to Son of Nukem
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    Out of all individuals in the design dept only 2 are running InDesign 7.5.2 the rest are 7.5  The two that are 7.5.2 are having issues printing the document correctly. 

     
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  • Bob Levine
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    11. Bob Levine,
    Apr 12, 2012 1:00 PM   in reply to Son of Nukem
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    I never print from ID. Export the document to PDF andf print that.

     

    Usually far more efficient anyway.

     

    Bob

     
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  • Daniel Flavin
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    12. Daniel Flavin,
    Apr 12, 2012 1:27 PM   in reply to Son of Nukem
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    You might reset the users preferences - if they have modified/created their workspace, created unique keyboard shortcuts or a few other items, these customizations will be lost. This article details how to back those up in detail.

    http://forums.adobe.com/thread/526990

     

    As their IT, you could create a new user profile or user account to the workstation.

     

    If this is an isolated incident, you might move on.

     

    @Bob, I print, out of necessity, hundereds of files annually straight to an imagesetter. Acrobat does not have the features available, and the OP stated that pdf is not an option for all users. (Standalone product?; yes, Reader might suffice)

     

    @Bob, have I missed anything relevant?

     
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  • Son of Nukem
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    13. Son of Nukem,
    Apr 13, 2012 12:01 PM   in reply to Daniel Flavin
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    I read over the link you posted Daniel, but unfortunatly that did not work.  I also had the user log into another workstation and they were able to print just fine.  This is not a preferances due to resetting her preferances to default. I will keep hunting for answers, i will reorganise and layout whats been done and where to go from here.  The user is ready to give up but I am not...

     
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  • Son of Nukem
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    14. Son of Nukem,
    Apr 16, 2012 5:45 AM   in reply to Son of Nukem
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    I asked the design person to save the file to her desktop, I logged in and was able to print the image out perfectly.  I think this is an issue dealing either with the image or the link for that image.  Has anyone heard of images or links to images causing printing to not be printed correctly. 

     
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  • Peter Spier
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    15. Peter Spier,
    Apr 16, 2012 7:56 AM   in reply to Son of Nukem
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    Have you tried delting the image and placing it again?

     
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  • Son of Nukem
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    16. Son of Nukem,
    Apr 16, 2012 11:28 AM   in reply to Peter Spier
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    The user did replace the image with another image and it did print out fine, but when another user prints out the origional image it prints just fine also. It seems to be assiocated with just 3 users. 

     
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  • Peter Spier
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    17. Peter Spier,
    Apr 16, 2012 12:00 PM   in reply to Son of Nukem
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    I meant replace it with itself. Sometimes frames get corrupt for no apparent reason and replacing them solves oddities.  What I find very strange though, is that the smae file prints OK for some users but not others. That usually indicates a problem in the prefs or the user profile. Does it work on the same machine from a new user account? That would tend to comfirm a user problem.

     

    What's the OS?

     
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  • Son of Nukem
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    18. Son of Nukem,
    Apr 23, 2012 9:32 AM   in reply to Peter Spier
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    The OS is win7, looks like the culprit is a print driver, I’m looking for HP universal Print Driver PCL6 version 12/4/2009, 61.94.3.37. The current one being used on the systems not working is HP universal Print Driver PCL6 version 8/17/2010, 61.107.4.8232.

     

    I installed the 12/4/2009 print driver for this, and went to printers and right clicked on printer properties, I went to advanced, clicked new driver and then clicked windows update. (HP.com stated this has no specific driver and to use the windows update to get the driver) I used the specific printer model, and I was able to print the document normally. I used a PS driver instead of a PCL driver. The only problem with this is when i go to print it says "The following fonts aren't currently available: but I’m assuming that is due to the fact that I had the designer save the document and the links to one folder so I could access the content, and those specific fonts are in the folder.

     

    Does anyone have any thought on this?

     
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  • Son of Nukem
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    19. Son of Nukem,
    Apr 24, 2012 7:06 AM   in reply to Son of Nukem
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    I found a Post Scrip printer driver for the specific model # we are using prints out the documents just fine. 

     

    For PCL (Printer Control Language) the drivers for this language utilize the printer hardware for creating some of the printed data, usually graphics data such as fill areas, underlines or fonts. This allows the computer to process the print job quickly and efficiently. The printer is then responsible to complete the creation and processing of page data.

     

    PS (Post Script Language )It is used heavily in Macintosh platforms and for graphic applications in several platforms. Unlike PCL, Postscript is device independent. This means that the Postscript language creates all of the print data and does not rely on the printer for print data. This allow the output to be consistent when printed on more than one type of printer or print device. Specifically, the graphic objects will be consistent and in some cases of higher quality than PCL.

     

    So as it seems this is the answer to my issue. 

     

    http://www.laserquipt.com/support/idx/0/063/article/PCL-vs-Postscript. html

     
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