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CS6 won't print to my HP DesignJet Z3200 printer

Apr 12, 2012 12:07 PM

Tags: #printing #hp #bug_report #cs6_beta #designjet #z3200

When I select this printer for output, all seems fine: When I click the Print Settings button in the CS6 print dialog window, I am taken to the HP driver and can make all my selections.  But when I come back to the CS6 print dialog window and click Print -- the dialog window closes and nothing goes to the printer.

 

I can print to my color laser as expected.

 

System: Win XP SP3

HP DesignJet Z3200 44in Photo (non-Postscript version)

HP driver version 61.83.41.0

 

One unusual thing about this printer: The driver has a preview function.  When I print from Photoshop CS2 (and all other apps), sending a file to the printer launches the preview application.  The image is displayed on screen, giving me a final chance to approve or reject it.  When I print from CS6, the preview application doesn't launch.

 

My workaround is to save the file and print it from Photoshop CS2.

 

I have not checked if the problem goes away if I disable the preview function.  Nor have I traced a print job to see when it shows up in the spooler, when the preview application launches -- and if those answers change with CS6.  Let me know if you need more information.

 
Replies
  • Currently Being Moderated
    Apr 12, 2012 1:20 PM   in reply to OC Photoworx

    Sounds like something is off with the driver.

    Try disabling the preview.  Also check for driver updates.

    And if possible, you probably want to upgrade to Windows 7:  XP is barely supported these days.

     

    We're printing almost every day to Z2100 and Z3100 printers here, but don't have a Z3200 to test with.

     
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  • Currently Being Moderated
    Apr 12, 2012 1:25 PM   in reply to OC Photoworx

    Hi OC Photoworx,

     

    Have you tried updating the Printer driver yet?

     

    I see an updated version on the HP site:

    Version#: 61.101.368.41

    Release date: 16 Mar 2011

     

    See if downloading that driver can help out!

     

    If not, let us know here!

    Thanks!

    Pete

     
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