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OC Photoworx
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CS6 won't print to my HP DesignJet Z3200 printer

Apr 12, 2012 12:07 PM

Tags: #printing #hp #bug_report #cs6_beta #designjet #z3200

When I select this printer for output, all seems fine: When I click the Print Settings button in the CS6 print dialog window, I am taken to the HP driver and can make all my selections.  But when I come back to the CS6 print dialog window and click Print -- the dialog window closes and nothing goes to the printer.

 

I can print to my color laser as expected.

 

System: Win XP SP3

HP DesignJet Z3200 44in Photo (non-Postscript version)

HP driver version 61.83.41.0

 

One unusual thing about this printer: The driver has a preview function.  When I print from Photoshop CS2 (and all other apps), sending a file to the printer launches the preview application.  The image is displayed on screen, giving me a final chance to approve or reject it.  When I print from CS6, the preview application doesn't launch.

 

My workaround is to save the file and print it from Photoshop CS2.

 

I have not checked if the problem goes away if I disable the preview function.  Nor have I traced a print job to see when it shows up in the spooler, when the preview application launches -- and if those answers change with CS6.  Let me know if you need more information.

879 Views   2 Replies   Latest reply: Pete.Green, Apr 12, 2012 1:25 PM
 
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  • Chris Cox
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    1. Chris Cox,
    Apr 12, 2012 1:20 PM   in reply to OC Photoworx
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    Sounds like something is off with the driver.

    Try disabling the preview.  Also check for driver updates.

    And if possible, you probably want to upgrade to Windows 7:  XP is barely supported these days.

     

    We're printing almost every day to Z2100 and Z3100 printers here, but don't have a Z3200 to test with.

     
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  • Pete.Green
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    2. Pete.Green,
    Apr 12, 2012 1:25 PM   in reply to OC Photoworx
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    Hi OC Photoworx,

     

    Have you tried updating the Printer driver yet?

     

    I see an updated version on the HP site:

    Version#: 61.101.368.41

    Release date: 16 Mar 2011

     

    See if downloading that driver can help out!

     

    If not, let us know here!

    Thanks!

    Pete

     
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