Version 11.2.202.228 crashing

[KevinMCCA]

I recently installed the latest version on my laptop running Windows 7 64bit. Since then flash crashes in all browsers I have tried (Chrome, Firefox, Safari, and IE). I disabled the built in flash in Chrome and it still crashes. I uninstalled the new version of flash player and reinstalled a previous version and everything works fine. Has anyone else had this problem or have any suggestions to resolve it? Thanks in advance for any advice.

[KevinMCCA]

The error msg I get with the new version in Chrome is this:

[pwillener]

What is your display adapter, driver version & date?

[KevinMCCA]

Please see my driver information below. I checked the Intel website and this is the most current.

[pwillener]

You are right: this is the latest driver version.  Interestingly, my Intel HD Graphics driver on Windows 7 is 8.15.10.2653 (installed by the last Windows Update).

Can you go and check if there are any optional updates waiting on your system's Windows Update?

Alternatively, can you try to disable Hardware Acceleration (http://forums.adobe.com/thread/891337)?

[chris.campbell]

In addition to Pat's suggestions, would you be willing to gather your system information and open a new bug report at bugbase.adobe.com?  Please take a look at the following FAQ which details what additional information we'll need.  In addition, type "about:flash" in the Chrome address bar and save that page and add it to the bug.  Once the bug has been opened, please post back here with the bug URL.

How do I troubleshoot and report problems with Flash Player Video?

Thanks,
Chris

[KevinMCCA]

Hi Chris,

The Bug report number is 3156929. I hope I got all the info you needed in there. Thanks to both you and Pat for your help.

https://bugbase.adobe.com/index.cfm?event=bug&id=3156929

[KevinMCCA]

Hi Pat,

You're correct with the Windows Update, when I just tried that it tried to load an older version, no other updates were available. I disabiled Hardware Acceleration. still crashing. 😕

[1nchy]

I to am having this very same issue and if anything it is definately worsening. withing the last hour the flash has crashed an incredible 7 times.

[chris.campbell]

1nchy,

Could you do an "about:flash" in Chrome's address bar and paste the contents in a reply?

Thanks,

Chris

[1nchy]

About Flash

Google Chrome	18.0.1025.152 (m)
OS	Windows 7 SP1 64 bit
Flash plugin	11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152\gcswf32.dll
Flash plugin	11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
	--- Crash data ---
Crash Reporting	Enable crash reporting to see crash IDs
For more details	https://support.google.com/chrome/?p=ui_usagestat
	--- GPU information ---
Graphics card	NVIDIA GeForce GT 220
Driver display name	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver name (strong)	oem106.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.7533:pci\ven_10de&dev_0a20
	--- GPU driver, more information ---
Vendor Id	0x10de
Device Id	0x0a20
Driver vendor
Driver version	8.17.12.7533
Driver date	5-20-2011
Pixel shader version	3.0
Vertex shader version	3.0
GL version
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS

[chris.campbell]

Thanks,

Could you enable crash reporting for Chrome, then after the next crash do another "about:flash" and post the log again?

In addition, it looks like your NVidia video driver might be out of date.  I'd suggest updating to the latest version which you can find here:

http://www.geforce.com/drivers/results/42438

[1nchy]

okay done all that

and then

About Flash

Google Chrome	18.0.1025.152 (m)
OS	Windows 7 SP1 64 bit
Flash plugin	11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152\gcswf32.dll
Flash plugin	11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
	--- Crash data ---
crash id	d24d9037dd786e45 Thursday, 29 December 2011 22:56:54
crash id	aaf2be8f552ac95c Thursday, 29 December 2011 12:10:53
crash id	ec4dbc7f1ae1d1bb Thursday, 29 December 2011 00:59:07
crash id	17bc56ebbed40124 Wednesday, 28 December 2011 12:55:31
crash id	e46df5a195622a50 Wednesday, 28 December 2011 12:47:39
crash id	9d83c369f79f87c6 Wednesday, 28 December 2011 12:18:48
crash id	b1c7ed8680b509ae Wednesday, 28 December 2011 12:04:57
crash id	aa1d6a3032499e80 Wednesday, 28 December 2011 11:46:40
crash id	9a9bda3a13ad0fbe Tuesday, 27 December 2011 04:31:52
crash id	d19d9d73ad03b8c0 Tuesday, 27 December 2011 04:03:05
	--- GPU information ---
Graphics card	NVIDIA GeForce GT 220
Driver display name	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver name (strong)	oem110.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci\ven_10de&dev_0a20
	--- GPU driver, more information ---
Vendor Id	0x10de
Device Id	0x0a20
Driver vendor
Driver version	8.17.12.7533
Driver date	5-20-2011
Pixel shader version	3.0
Vertex shader version	3.0
GL version

[1nchy]

ok i have no idea why the report thinks its christmes?? crazy. anyway restarted pc and waited for it to crash again which it just did .

About Flash

Google Chrome	18.0.1025.152 (m)
OS	Windows 7 SP1 64 bit
Flash plugin	11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152\gcswf32.dll
Flash plugin	11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
	--- Crash data ---
crash id	92d62f4f39f5ff5b Saturday, 14 April 2012 04:06:55
crash id	d24d9037dd786e45 Thursday, 29 December 2011 22:56:54
crash id	aaf2be8f552ac95c Thursday, 29 December 2011 12:10:53
crash id	ec4dbc7f1ae1d1bb Thursday, 29 December 2011 00:59:07
crash id	17bc56ebbed40124 Wednesday, 28 December 2011 12:55:31
crash id	e46df5a195622a50 Wednesday, 28 December 2011 12:47:39
crash id	9d83c369f79f87c6 Wednesday, 28 December 2011 12:18:48
crash id	b1c7ed8680b509ae Wednesday, 28 December 2011 12:04:57
crash id	aa1d6a3032499e80 Wednesday, 28 December 2011 11:46:40
crash id	9a9bda3a13ad0fbe Tuesday, 27 December 2011 04:31:52
	--- GPU information ---
Graphics card	NVIDIA GeForce GT 220
Driver display name	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver name (strong)	oem110.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci\ven_10de&dev_0a20
	--- GPU driver, more information ---
Vendor Id	0x10de
Device Id	0x0a20
Driver vendor
Driver version	8.17.12.9610
Driver date	2-29-2012
Pixel shader version	3.0
Vertex shader version	3.0
GL version

Message was edited by: 1nchy and it crashed again   crash id     c9baac94943702e7 Saturday, 14 April 2012 04:30:55

Message was edited by: 1nchy working much better now has only crashed a handful of times today      Crash data -   crash id  1e3a0c1d59b746b6 Sunday,15 April 2012 03:57:38  / crash id e3dd21d78700c7a5 Sunday,15 April 2012 02:26:12  / crash id 5a52a72e1300cbba Saturday,14 April 2012 07:00:26 / crash id  5ad1210836855e63  Saturday,14 April 2012 05:57:56 / crash id  e47317a643ad868b Saturday,14 April 2012 05:50:32 

Message was edited by: 1nchy

[chris.campbell]

1nchy,

Could you open a new bug report at bugbase.adobe.com and include the steps you take, your dxdiag report, and reference the Chrome crash ID:

crash id

92d62f4f39f5ff5b Saturday, 14 April 2012 04:06:55

Thanks,

Chris

[1nchy]

I have done as asked above

Adobe Flash Player 11.2  -  Bug 3176576

[chris.campbell]

Thank you.