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LarryKaufmann
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Image Shifts When Using Shared Printer

Apr 12, 2012 3:02 PM

Categories: Macintosh Tags: #crop #print #shared

OS 10.6.8

Acrobat Pro 9.5.1

Printer: Canon Pixma 4800 ip4800

As far as I know, all drivers are up to date.

 

Printer is connected to an iMac and is set to allow sharing.

 

When printing a .pdf from another Mac (wirelessly via AirPort), the image is shifted slightly (approx 3/8") to the right and down on the printed sheet, cropping content.

 

All other remote printing is OK (including from other Adobe CS5 applications). I can also remote print the .pdf correctly using Apple's Preview application. Printing is also OK if printed from the iMac that the printer is connected to. Only time there is an issue is: Shared printing a .pdf using Acrobat.

366 Views   3 Replies   Latest reply: LarryKaufmann, Apr 20, 2012 4:42 AM
 
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  • Atul Agarwal
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    1. Atul Agarwal,
    Apr 18, 2012 2:09 AM   in reply to LarryKaufmann
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    Dear Larry,

     

    Thanks for reporting the problem. You mentioned that page content is getting shifted by around 3/8 inches when printed using Mac Airprint using Acrobat which resulted in clipping of some of the content and other applications print fine.

     

    Could you please pass on the same pdf to me as well? Although, it doesnot look dependent on any particular pdf but I would like to analyze certain behavior with the pdf you are using.

     

    Please also confirm that you have not printed with "None" pagescaling option when you observed this.

     

    Thansk,

    Atul

     
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  • LarryKaufmann
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    2. LarryKaufmann,
    Apr 19, 2012 5:35 AM   in reply to Atul Agarwal
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    Hi Atul,

     

    Yes, scaling is off.

     

    I'll scan and send you a .pdf in a day or two ­ I am currently on the roadŠ

     

    Thanks, best, Larry

     
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  • LarryKaufmann
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    3. LarryKaufmann,
    Apr 20, 2012 4:42 AM   in reply to Atul Agarwal
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    Hi Atul,

     

    Please see attached .pdf and picture showing print of this .pdf via Acrobat

    Pro 9.5.1 on left and using Apple's Preview on right (which prints

    correctly).

     

    Actually, I also discovered the same issue printing directly from InDesign

    CS5, so it appears to affect more than just Acrobat.

     

    Thanks, best

     

    Larry

     
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