Hello! I'm a new user to Premiere and am having some problems importing DSLR video (5Dmk3 24p). I've done a lot of searching and have found a few people with similar problems, but I wasn't able to work through figuring it out. So now I'm consulting the best of the best.
My problems: (note: when I say crash, I mean hangs indefinitely. I've never seen an error message through any of this.)
Video of the problem: (pardon my poor TV persona )
My computer: Intel i5, Windows 7 65bit, 16gb RAM, 60GB SSD HD, 1.5TB storage SSD. Premiere is updated (5.5.0 233), I have all the computer/driver updates that I know of.
I've tried reinstalling Quicktime (several times) and also reinstalling Premiere. I've tried changing the scratch disk, the Adobe CS agent said I should import files one by one and from the desktop but to no avail. A work around that kind of works is to import a few files, save, import, save, etc., so that when Premiere crashes, I can keep importing where I left off.
This problem is really bugging me and I would so appreciate it if any of you have some wisdom to share. I read online where someone had a similar problem and ended up reencoding to a different codec as a workaround, but I would rather not have to do that. Thanks you!
Hmm...that's interesting. That wouldn't be the problem since my SSD is only a few months old though? Also my project file, scratch disk (which I guess isn't used having 16GB ram), and video files are on a normal HD.
My only guess is that it's all Quicktime's fault and that this is a conspiracy of Apple to make crappy Windows software to try to make people switch.
We've seen some cases where files from the 5D MKIII do not import properly. (The MKIII was released after CS5.5, and uses a different format from the 5D MKII) As a workaround, you can rename the file extension (you can automate this through Adobe Bridge if you have a lot of clips) from .MOV to .MP4. This will cause Premiere Pro to process the files with a different import module that will handle the file correctly.
Wow wow wow it works! I thought I tried this but I guess not. It was a painful experience but I now know a ton more about troubleshooting Premiere, how codecs work, and am a slightly higher level geek. Thank you so much! This is so much better than reencoding.
I'm super happy to hear this...but I have one quick question: will this be fixed with an update? I just bought CS5 (from CS2) and probably won't upgrade for another ~5 years. I can live with this though, I'm just curious. =)
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