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midnightline80
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Upgraded flash player, now it won't work (Win7 64bit, IE9)

Apr 12, 2012 6:03 PM

I upgraded Flash Player last night, and now it won't work, period.  I've tried uninstalling, reinstalling ad nauseum, but to no avail.  Based on some of the troubleshooting information, it looks like it's not appearing in IE's list of add-ons, but I don't know how to fix it so that it does - the install insists it's successful every time.

 

Anyone know what's going on?

981 Views   4 Replies   Latest reply: midnightline80, Apr 12, 2012 6:36 PM
 
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  • Chris Campbell
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    May 4, 2010
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    1. Chris Campbell,
    Apr 12, 2012 6:06 PM   in reply to midnightline80
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    Can you list out the names of the files in your c:\windows\syswow64\macromed\flash folder?

     

    Just to verify, have you gone through all of the steps listed here?

     

    Enabling Flash Player in Internet Explorer 9

     
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  • midnightline80
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    2. midnightline80,
    Apr 12, 2012 6:14 PM   in reply to Chris Campbell
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    If I go to the versions page, it wants me to install Adobe Flash (again), regardless of how many times I've run the installation before. 

     

    Files in  c:\windows\syswow64\macromed\flash folder

     

    04/05/2012  08:04 PM         8,778,400 Flash32_11_2_202_228.ocx

    04/12/2012  06:53 PM            30,344 FlashInstall.log

    04/30/2010  01:16 PM            35,137 install.log

    04/12/2012  06:25 PM                47 mms.cfg

     
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  • Chris Campbell
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    May 4, 2010
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    3. Chris Campbell,
    Apr 12, 2012 6:23 PM   in reply to midnightline80
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    It looks like you're missing some files.  Let's try and do a clean install to see if that helps.

     

    How do I do a clean install of Flash Player?

     
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  • midnightline80
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    4. midnightline80,
    Apr 12, 2012 6:36 PM   in reply to Chris Campbell
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    That worked, thank you!

     

    I'm guessing my problem was yahoo messenger, since I had to close it in order to delete one of the files for the clean install.

     
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