Adobe Community: CS6 beta locks up when saving portrait files

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1. Chris Cox,

Apr 12, 2012 9:52 AM in reply to CN2011

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Are you talking about the file format options dialog, or the OS "pick a location and filename to save" dialog?

If it's the OS dialog, then the OS code is probably hanging on a bad disk data structure or preparing a file thumbnail -- sometimes you can fix the disk data structures with DiskUtility. You can't fix the thumbnail bugs in the OS, but can avoid them by going to another directory or moving the files that cause problems.

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2. CN2011,

Apr 12, 2012 10:31 AM in reply to Chris Cox

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I am not that familiar with OS dialog, and bad disk data structure... but I am not doing anything different than I normally do.

When I flatten my image and go to File/Save, and the standard little window pops up - and I click inside the Save As text bar at the very top to give the file a name - cs6 locks up at that point. Each time this has happened, I have not selected a new location, I merely clicked in the Save As text box... but could do nothing else from that point on. When I click file/save as, when the window pops up- The current file name inside the text window always appears highlighted in blue - indicating that it is selected and ready for re-naming, when I click on that to rename it, that is when it locks up. The letters remain highlighted in blue... just frozen to the cursor. I can't get photoshop to 'hide' at this point either, if I go to Photoshop/hide photoshop.

I will check out the DiscUtility idea, but I do a lot of work on this computer, and have never ever had this issue until cs6 beta, and only when I am on cs6 beta. The few times that I have used cs5 since I downloaded cs6 beta it hasn't done it.

These files that I am working on don't have any issues after I force quite cs6 beta and reopen them. The only thing that I can determine might be causing it, is clicking in the box too soon... like I have to give it 10 seconds to get its act together to "save as' another name. It might be preparing a file thumbnail... that makes sense, but it is taking an unusual amount of time. I have tons of memory, so it doesn't need help in that department.

Beside this issue, I really like the look and feel of cs6.

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3. CN2011,

Apr 12, 2012 11:18 AM in reply to Chris Cox

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It just did it again... I was on a roll editing, flattening, saving for my client, and clicked on the save as too quickly... BUMMMMER!

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4. CN2011,

Apr 12, 2012 4:33 PM in reply to Chris Cox

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I am not sure I understand your question .

Here is a screen shot of what I am doing when my computer freezes. It has

frozen 3 times today. It was frozen when I took this image.

The steps that I took to get to this screen are very normal- flatten image

then go to file/save asŠ This screen pops up and I go to the top where it

says 'save as', and I try to type in the new file nameŠ Which doesn't happen

because it won't let me do anything. AndŠ The 'save as' window remains as

the foremost item on my screen, even if I open another program after it has

frozen. In other words, if it is frozen and I to into itunes to shut it off

iTunes will appear on my screen, but that 'save as' window will be in

front of iTunes.

Cheryl

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5. Noel Carboni,

Apr 12, 2012 8:12 PM in reply to CN2011

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Cheryl, in order to provide photos on the forum, you need to use the web interface. They are lost if you attach them to an eMail.

http://forums.adobe.com/thread/988809

-Noel

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6. Chris Cox,

Apr 12, 2012 8:50 PM in reply to CN2011

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OK, so you're in the OS Save dialog, and it locks up when you try to change the filename.

Do you have any system extensions (haxies) that modify the OS save dialog behavior?

Have you tried using Disk Utility to repair your disks?

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7. CN2011,

Apr 12, 2012 11:09 PM in reply to Chris Cox

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I am running disc utility repair right now. There were a few things that

needed repair. I don't know what a haxie is other than what I just looked

up on the internet, nor do I know how to get them or locate them- diagnose

them?

When I opened up cs6 later today after I posted my first issue, I tried to

open a file from cs6 using file/open and when the finder window popped up

for me to select a file, cs6 locked up again. I couldn't close the window,

and had to force quit cs6. Again, this has never happened before on my

computer, only since using cs6. The timing might be coincidentalŠ

Cheryl

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8. Chris Cox,

Apr 13, 2012 12:00 AM in reply to CN2011

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Yeah, something is really off with the OS open/save dialogs on your system.

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9. CN2011,

Apr 19, 2012 8:50 PM in reply to Chris Cox

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My macbook pro runs VERY HOT when using Portrait professional on Photoshop cs6 beta. I took my macbook in last Friday to the Apple store, worried that my laptop was in trouble. I was on Snow Leopard operating system, running on 8GB ram. They ran a series of tests over a couple of days, found nothing. They replaced my fans and fan wiring. They installed Lion operating system, and sent it home with a clean bill of health. I brought it home today, and I started working with Portrait Professional in cs6 and my laptop once again heated up VERY HOT in just a matter of 45-60 seconds of using Portrait Professional.

It seems almost certain that PortraitProfessional isn't exactly compatable with Photoshop cs6.

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CS6 beta locks up when saving portrait files

Apr 12, 2012 8:33 AM

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