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gramfram
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I have attempted to dowload the beta version 6.7

Apr 9, 2012 7:47 PM

I have been trying to install the update for 2 days and can't get it to work or install properly.  I'm on a mac computer.  Error is some updates failed to install.  Update is not appicable.  Any suggeestiions?

 
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  • Currently Being Moderated
    Apr 9, 2012 8:15 PM   in reply to gramfram

    It would be useful to know what version of Photoshop you are trying to install into...

     
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  • Currently Being Moderated
    Apr 9, 2012 9:33 PM   in reply to gramfram

    gramfram wrote:

     

    After attempting more soultions  I can see generic thumbnails of the image and when I right click on the image I'm missing the open in camera raw.  If I say open in CS5 the image will open in camera raw .  So confusing.

     

    Are you trying to view 5D MIII in Bridge CS5? If so, you may need to pruge the cahce from those folders you may have visited before downloading and installing ACR 6.7. Go to Tool, Cache, Purge Cache for folder xxx.

     
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  • Currently Being Moderated
    Apr 10, 2012 9:44 AM   in reply to gramfram

    I'm right there with you.  I have CS5 and I'm trying to update/install camera raw for the first time.  When I download the ACR 6.7 from Adobe website and try to run the patch installer it says update not applicable.  Looking for a solution, if I find one I will post.

     
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  • Currently Being Moderated
    Apr 13, 2012 10:14 AM   in reply to Arohanui2012

    Hi,

     

    Kindly follow the below mentioned steps to make sure your updates work fine:-

     

    1) Restart your System

    2) Launch PS

    3) Go to Help -> Updates -> Preferences and make sure the box for ACR is checked.

    4) Open the download file and double-click AdobePatchInstaller, and follow the on-screen instructions.

    5) Quit PS and let the patcher run.

    6) Quit Update Window after successful installation

    7) Verify ACR

     

    ACR update should work fine now, if it still does not work,

    Please provide us with Camera Raw installer log file at "/Library/Logs/Adobe/Installers", This would help us in resolving the issue.

     

    Please mail it to asnigam@adobe.com.

     

    Thanks,

    Ashutosh

     
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  • Noel Carboni
    23,524 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 13, 2012 7:24 PM   in reply to gramfram

    gramfram wrote:

     

    I had some errors with that install on cs5 but adobe said not to worry about them since cs 5 is working

     

    I guess it's not working after all.  Seems to me this is the root of the problem.

     

    -Noel

     
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  • Currently Being Moderated
    Apr 16, 2012 10:24 PM   in reply to Ashutosh.Nigam

    Hi,

     

    If issues is still not resolved  please try following the below mentioned steps:

     

    1) Reboot your system

    2) Re-download the patch, Unzip the patch installer using winzip or winrar

    3) Run the AdobePatchInstaller.exe by using clicking on the right mouse button and choosing Run As Administrator.

     

    Please let me know if it helps, Otherwise I will setup a connect session to resolve the issue.

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Apr 21, 2012 6:08 PM   in reply to Ashutosh.Nigam

    Thanks, I tried that.  It still says the update is not applicable.

     

    Steve

     
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  • Currently Being Moderated
    Apr 24, 2012 6:46 AM   in reply to Arohanui2012

    Please check your private message and send me the required details.

     

    Regards,

    Ashutosh

     
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