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What does ::unspecified:: mean in Analytics?

Mar 12, 2012 11:28 AM

Hi,

 

What does ::unspecified:: mean in Analytics in DPS? I checked the issue folio pages, and each page has a Title and Kicker associated in the metadata, but ::unspecified:: keeps showing up in the analytics reports.

 

Thanks!

 

~ Karen

1706 Views   14 Replies   Latest reply: Tanya Heins, Apr 13, 2012 2:19 PM
 
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  • Martin Lér
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    1. Martin Lér,
    Mar 13, 2012 1:46 AM   in reply to KHBP
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    Do you have any subscription active for your magazine?

     
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  • KHBP
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    2. KHBP,
    Mar 14, 2012 12:29 PM   in reply to Martin Lér
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    Thanks for the reply, Martin. Yes, there is a subscription active for this magazine. Is that what is causing the ::unspecified:: to show up? Is there any way around it?

     
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  • Martin Lér
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    3. Martin Lér,
    Mar 15, 2012 2:46 AM   in reply to KHBP
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    I don't know this for sure, but i've checked few our magazines and i can see this where subscription is active and numbers are simmilar to subscription numbers from iTunes Connect.

     
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  • Tanya Heins
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    4. Tanya Heins,
    Mar 29, 2012 11:52 AM   in reply to KHBP
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    I am also running up against this in an Enterprise license.  Each article has a title and kicker. Here is a screenshot if that helps.

     

    Thanks,
    Tanya

     

    Screen Shot 2012-03-29 at 11.22.45 AM.png

     
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  • Anil Yadav
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    5. Anil Yadav,
    Mar 30, 2012 4:15 AM   in reply to Tanya Heins
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    We are also facing the same problem whereas our App and Folio are fee and everthing is captured in meta-data. I also ask the same to local technical help support but no use.

     
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  • Tanya Heins
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    6. Tanya Heins,
    Apr 13, 2012 9:46 AM   in reply to Anil Yadav
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    bump

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    7. Bob Bringhurst,
    Apr 13, 2012 10:11 AM   in reply to Tanya Heins
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    In analytics, ::unspecified:: most likely means you didn't specify a "Title" value in article properties. Instead of displaying the article title, "::unspecified::" appears instead.

     
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  • Tanya Heins
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    8. Tanya Heins,
    Apr 13, 2012 10:18 AM   in reply to Bob Bringhurst
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    Thanks for the reply Bob.  We have been over the folio articles and all of them have Titles.  Could it be due to the custom navigation tabs that we have added in our app? 

     

    T

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    9. Bob Bringhurst,
    Apr 13, 2012 10:25 AM   in reply to Tanya Heins
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    I'll look into it.

     
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  • Tanya Heins
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    10. Tanya Heins,
    Apr 13, 2012 10:30 AM   in reply to Bob Bringhurst
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    Thanks.

     
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  • Bob Bringhurst
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    May 29, 2007
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    11. Bob Bringhurst,
    Apr 13, 2012 11:43 AM   in reply to Tanya Heins
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    Which app are you referring to? We can get someone to look into specifics.

     

    To confirm, when you select an article in the Folio Builder panel and choose Properties, is a value specified for "Title"?

     
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  • KHBP
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    12. KHBP,
    Apr 13, 2012 12:34 PM   in reply to Bob Bringhurst
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    Hi, Bob:

     

    We've had this problem on all of our apps that have Newsstand auto-renew subscriptions associated with them. If you need an example to look closer into, you can look at the analytics for the Old-House Journal app. All of the articles in the folios for that magazine have the Title area filled in under Folio Producers metadata.

     

    Thanks for your help!

     

    ~ Karen

     
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  • Matthew Laun
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    13. Matthew Laun,
    Apr 13, 2012 12:52 PM   in reply to KHBP
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    Karen,

    Please submit a case through Gold support for a thorough investigation.

     

    Matthew

     
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  • Tanya Heins
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    14. Tanya Heins,
    Apr 13, 2012 2:19 PM   in reply to Bob Bringhurst
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    Bob,

     

    This is the link to the app:

    http://itunes.apple.com/ca/app/equestrian-magazine/id485720690?mt=8

     

    Thanks,

    Tanya

     
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