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Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

Apr 13, 2012 12:40 PM

Tags: #failed #installer #support #initialize #advisor

My PC got infected with virus and i was using avast, intead of repairing the files it deleted them. so i had to reinstall most of the softwares. but for photoshop i had to use "adobe creative suite cleaner tool" and "adobe support advisor", but though i get this error "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." WHAT SHOULD I DO NOW?

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1165 Views 4 Replies Latest reply: Sujay Shinoda, Apr 13, 2012 12:34 PM

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1. Curt Y,

Apr 13, 2012 7:21 AM in reply to Sujay Shinoda

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Two things to try. Try another browser, if you used Firefox try IE9, or chrome, or whatever. Sometimes just trying it again might work as server was busy or there was a gllitch in connection.

Good luck.

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2. Mylenium,

Apr 13, 2012 9:02 AM in reply to Sujay Shinoda

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Did you actually reinstall your operating system? These issues often occur because your oeprating system is damaged, i.e. the Windows Installer stuff...

Mylenium

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3. Sujay Shinoda,

Apr 13, 2012 12:18 PM in reply to Mylenium

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that's the point, i don't want to reinstall it yet.

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4. Sujay Shinoda,

Apr 13, 2012 12:34 PM in reply to Curt Y

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already tried that mate.

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