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DentArthurDent69
Currently Being Moderated

Automatic Update not updating

Apr 13, 2012 9:13 AM

Tags: #windows #flash_player_11 #automatic_updates

When I installed Flash Player 11.2.202.228, I selected the "Install updates automatically" option, fully expecting that this would install updates automatically.

 

Today, I decided to check the status of my plugins on the Mozilla Plugin Check site. "Potentially vulnerable plugins: Shockwave Flash: Outdated version". Looking at the download page, I find that the latest version is 11.2.202.233, while I still have 228 installed.

 

OK, maybe the browser needs to be restarted to pick up the updates. Nope - restarting Firefox makes no difference.

 

Maybe I need to manually run the automatic update service? Nope - it starts and stops immediately without downloading any updates.

 

Maybe I need to hack the registry to force an update? Nope - deleting the HKLM\Software\SysWOW64\Macromedia\FlashPlayer\LastUpdateCheck entry and running the automatic update service just recreates the entry with a new value. No new version of Flash.

 

So what's the point in yet another Adobe automatic update service that doesn't update anything, let alone automatically???

 
Replies
  • Currently Being Moderated
    Apr 13, 2012 9:25 AM   in reply to DentArthurDent69

    In the past I would uninstall the old version and download the new version and install, but when 11.2.202.228 came out I decided to see if this new update system would work. I tried clearing out the windows prefetch to see if that would help, no luck. Anyway I also want to know if it is going to update, maybe it will just take a few days for it to get around the internet. Glad you posted this, maybe someone that knows will reply. Thanks

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
    Currently Being Moderated
    Apr 13, 2012 12:40 PM   in reply to slybo53

    It appears you caught us in the middle of our deployment process.  The version numbers might have been updated, but other pieces were not in place.  Please give it another hour, restart your browser, and check again.  For more details on how this mechanism works, please see the following FAQ:

     

    How does the automatic update feature in Flash Player 11.2 work on Windows?

     
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  • Currently Being Moderated
    Apr 14, 2012 12:38 AM   in reply to Chris Campbell

    Just wanted to post back and let you know all my computers updated within about 12 hours, an xp, vista, and two windows 7. Seems to have updated with no problems. If this works this well in the future will save me a lot of time with not having to do each computer with an uninstall and download and reinstall. Thanks

     
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  • Currently Being Moderated
    Apr 14, 2012 10:21 AM   in reply to slybo53

    Still waiting here. Flash control panel reports 11.2.202.228, and all along I've been configured for "Install updates automatically." My browsers have been closed for a considerable amount of time, too. I see in Task Scheduler that the Flash task is dutifully running every hour, so I'm not sure what's up.

     

    Hmmm, I see that it's been running every hour since I installed the original 11.2, on Apr 4.  So, based on that last link above, what does that mean, that it's not seeing an Internet connection?  It most certainly has one, and I see in the details of the task events that it returns an error code of 0, which is positive (none of the task details show any hint of a problem). The service is on Manual, which I believe is also normal.

     

    I am using Win8 Consumer Preview. Could that be it?  I'm not using 3rd-party AV or firewall. Is Adobe supposed to automatically create an exception rule in the Windows Firewall, or does it just work over port 80?  I looked through the Outbound Rules and don't see anything for Adobe.

     
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  • Currently Being Moderated
    Apr 16, 2012 10:12 AM   in reply to DentArthurDent69

    Hey, me too, but I never did run it manually. By the dates on the files, they were downloaded midday Sunday.

     

    I should emphasize that I didn't do anything differently this weekend than I had the preceding week. No reboots, and I've been closing browsers out every night. I think only Adobe will be able to explain this one.

     

    BTW, the task continues to fire every hour in Task Scheduler. As I understand it, it's only supposed to be every 24 hours....

     

    Edit: I checked another machine, Win7, and its Flash item in Task Scheduler runs hourly, too. Looking at the task more closely, it's a daily task that's set to "repeat task every 1 hour for a duration of 1 day" -- so it's doing exactly what it's set to do. But why set it this way, Adobe?

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
    Currently Being Moderated
    Jun 11, 2012 3:59 PM   in reply to DentArthurDent69

    Dent,

    Please see this thread that explains how the update process will work with a quarterly release:

     

    http://forums.adobe.com/message/4483381#4483381

     

    Chris

     
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  • Currently Being Moderated
    Jun 12, 2012 10:05 AM   in reply to DentArthurDent69

    Good point, Dent!

     

    Anyway, I posted a feature suggestion in the other thread:

    https://bugbase.adobe.com/index.cfm?event=bug&id=3211239

     
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  • Currently Being Moderated
    Nov 7, 2012 11:41 AM   in reply to DentArthurDent69

    That's too bad. I checked out the comments from the above feature suggestion and found this in the comments, from July:

     

    "we consider this is a enhancement or feature request. currently we have same discuss internal Adobe but I cant tell how and when will this feature be changed."

     

    Adobe, is there any update on this? Maybe 11.6?

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
    Currently Being Moderated
    Nov 7, 2012 12:08 PM   in reply to bjf2000

    This is expected behavior.  Major Flash Player releases, like the initial release of 11.5, will prompt the user with an update dialog, allowing them to read the key features new to the release.  You can choose to update immediately or if you decline the automatic update (if enabled) will silently install the update 30 days after release.  Please see this FAQ for full details on how the automatic update mechanism works.

     

    How does the automatic update feature work in Flash Player?

     
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  • Currently Being Moderated
    Nov 7, 2012 3:01 PM   in reply to Chris Campbell

    Yes, but the feature suggestion (see above), and the comment there in July from Adobe regarding it, was about creating an option for an actual automatic install, not just a periodic one. I really don't know of anyone interested in reading about and considering new Adobe Flash features.

     

    Edit:

    I also want to echo what Dent mentioned: the security update for 11.4 is 11.5. It's not as if 11.4 users get updated silently to a fixed version of 11.4, with the 11.5 prompt happening some other time, making this prompting issue somewhat less of a problem. Think of all the normal users out there declining the 11.5 update for any number of reasons. 30 days pass....

     
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  • Currently Being Moderated
    Apr 16, 2013 11:47 PM   in reply to DentArthurDent69

    What I just added to the above report:

     

    When I booted a Windows machine today with the latest 11.6 on it, only to see a prompt to update Flash (to 11.7) -- and this machine is set for fully automatic Flash updates -- I was reminded of this report.

     

    Is anything due to change? A lot of us still never want our users to be prompted, ESPECIALLY when your installers often bundle things like Mcafee and Google Drive.

     
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