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jtierney9845 Calculating status...

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Reader X still not responding - have read other posts

Apr 13, 2011 5:23 PM

I printed a PDF with Reader 9.4 today and it worked fine. I was prompted to update to X, which I did. Now when I open PDFs in Reader X, the PDF opens, but when I scroll down, the PDF "freezes" and up at the top of the application window I see "Adobe Reader (not responding)". Printing before I scroll (and experience the freeze up) results in a partially printed document. I unstalled/reinstalled/restarted many times and also disabled "protected mode at start up" in Preferences, as suggested in other question threads.

I finally uninstalled X and reinstalled 9.4 at the suggestion of another post. Now I experience this problem with Reader 9.4, where I didn't experience it a few hours ago. It seems to me that whatever bug was in Reader X has remained on my hard drive and is now affecting my new installation of 9.4 What do I do?

Windows 7 Home Premium

2380 Views 4 Replies Latest reply: Claudio González, Apr 14, 2012 3:37 AM

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1. lpenton,

Apr 14, 2011 4:37 AM in reply to jtierney9845

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I would like to echo the same as jtierney9845 in the posting of 4-13-11. When I try to save, the browser immediatly shows (not responding). I also removed Adobe X.0.i and put 9.4 back on and I have the same issue with 9.4. I can not save the file. I am running Windows 7 Home Premium. I can save on an older computer which is running 9.4 but I really need to be able to save on the current computer. I am using IE as my browser. I have thought about using Foxfire but it looks l ike there might be a similar issue with it from the postings on this forum. Hope you can help with this.

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2. Bugsy14u,

Apr 14, 2011 9:36 AM in reply to lpenton

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Make that 3 now. I have the same issue. I can only open stored documents now and not website PDF's. I cannot even uninstall. I get a pop up box saying the "update package" is invalid and to contact the supplier. No help from support.

Running Adobe 9.4.3. Reader on Xp IE 8.

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3. mbamst,

Apr 13, 2012 10:52 PM in reply to jtierney9845

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I have the same problem with Adobe Reader X. Open a file, page down a few pages (there are 80 pages) and it hangs. I have to murder the process. Another machine running an older version of Adobe Reader reads the same file with no problems.

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4. Claudio González,

Apr 14, 2012 3:37 AM in reply to jtierney9845

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You can always try the following:

Run this fix from Microsoft: http://support.microsoft.com/mats/Program_Install_and_Uninstall

Uninstall all traces of any versions of Reader.

If you want to reinstall Reader, download its full installer from http://get.adobe.com/reader/enterprise/

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