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General Installation Error

Dec 6, 2011 8:28 AM

Tags: #problem #adobe #youtube #settings #windows #not_working #flash_player #flash_player_11

I m getting GENRAL INSTALLATION ERROR while installing Flash player 11.

 

Contents of flashinstall.log file are :

 

 

=O====== M/11.0.1.152 2011-10-27+13-32-01.609 ========

0000 [I] 00000010 "D:\DOCUME~1\Admin\LOCALS~1\Temp\4A.dir\InstallFlashPlayer.exe" -iv 6

0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0007 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0009 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

0010 [I] 00000018

0011 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

0012 [I] 00000013 D:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

0013 [I] 00000015 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

0014 [I] 00000016 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

0015 [I] 00000019 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

=X====== M/11.0.1.152 2011-10-27+13-32-10.296 ========

 

=O====== M/11.0.1.152 2011-10-27+13-31-31.359 ========

0000 [I] 00000010 D:\DOCUME~1\Admin\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe

0001 [I] 00000011 0

=X====== M/11.0.1.152 2011-10-27+13-32-11.781 ========

 

=O====== M/11.1.102.55 2011-12-06+02-53-58.796 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [F] 00001041

=X====== M/11.1.102.55 2011-12-06+02-53-59.625 ========

 

=O====== M/11.1.102.55 2011-12-06+02-54-43.859 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [F] 00001041

=X====== M/11.1.102.55 2011-12-06+02-54-44.984 ========

 

=O====== M/11.1.102.55 2011-12-06+02-54-47.578 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

0009 [W] 00001036 Software\Opera Software/Plugin Path 2

0010 [W] 00001036 Software\Opera Software/Plugin Path 2

0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+02-54-51.187 ========

 

=O====== M/11.1.102.55 2011-12-06+03-12-23.390 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [F] 00001041

=X====== M/11.1.102.55 2011-12-06+03-12-23.906 ========

 

=O====== M/11.1.102.55 2011-12-06+03-13-18.828 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

0010 [W] 00001036 Software\Opera Software/Plugin Path 2

0011 [W] 00001036 Software\Opera Software/Plugin Path 2

0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+03-13-20.984 ========

 

=O====== M/11.1.102.55 2011-12-06+14-57-15.937 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

0010 [W] 00001036 Software\Opera Software/Plugin Path 2

0011 [W] 00001036 Software\Opera Software/Plugin Path 2

0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+14-57-17.468 ========

 

=O====== M/11.1.102.55 2011-12-06+15-32-52.781 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

0009 [W] 00001036 Software\Opera Software/Plugin Path 2

0010 [W] 00001036 Software\Opera Software/Plugin Path 2

0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+15-32-54.468 ========

 

=O====== M/11.1.102.55 2011-12-06+15-59-07.203 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [F] 00001041

=X====== M/11.1.102.55 2011-12-06+15-59-07.765 ========

 

=O====== M/11.1.102.55 2011-12-06+15-59-16.125 ========

0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

0010 [W] 00001036 Software\Opera Software/Plugin Path 2

0011 [W] 00001036 Software\Opera Software/Plugin Path 2

0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+15-59-17.578 ========

 
Replies
  • Currently Being Moderated
    Dec 7, 2011 8:26 PM   in reply to PranavU

    It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

    • go to http://forums.adobe.com/thread/909550
    • download the uninstaller for your system
    • download the installer(s) for your system
    • close all browser windows and run the downloaded uninstaller
    • restart Windows
    • go to D:\Windows\System32\Macromed\Flash and remove any remaining files in there
    • run the downloaded installer(s)

     

    Message was edited by: ʇɐb ɹəuəllıʍ

     
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  • Currently Being Moderated
    Dec 7, 2011 4:04 AM   in reply to PranavU

    Hi, PranavU. I think that it might be the same problem as I had recently. I had problems yesterday with my old windows and installed new windows, without formatting the hard drive.  So old Adobe Flash player left in my computer. I tried to install this new version of adobe flash player, but it gave me "general installation error" when it reached 50%.

     

    1. I downloaded "Unlocker" program from here: http://www.softpedia.com/get/System/System-Miscellaneous/Unlocker.shtm l

    2. Then installed it, opened it and browsed to a directory: C:\WINDOWS\system32\Macromed

    3. I selected the folder "Flash" and clicked OK.

    4. I selected "Delete" action and it deleted "Flash" folder from there.

    5. Again I downloaded Adobe flash player and opened it after closing the browser. The installation was successful.

     

    Was it only for me, or is this partly a universal sollution?

     

    You could try that.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 7, 2011 6:53 AM   in reply to Pat Willener

    ʇɐb ɹəuəllıʍ wrote:

     

    It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

    • go to http://forums.adobe.com/thread/909550
    • download the uninstaller for your system
    • download the installer(s) for your system
    • close all browser windows and run the downloaded uninstaller
    • restart Windows
    • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there
    • run the downloaded installer(s)

     

    From the log file, the OP appears to have the OS installed on the D: drive. Can the uninstaller be configured to look for the installation on another drive or partition?

     
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  • Currently Being Moderated
    Dec 7, 2011 8:25 PM   in reply to Xircal

    Xircal wrote:

     

    From the log file, the OP appears to have the OS installed on the D: drive.

    Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

     

    ʇɐb ɹəuəllıʍ wrote:

     

    • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there

     

    Please modify this instruction and delete everything in D:\Windows\System32\Macromed\Flash

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 8, 2011 1:40 AM   in reply to Pat Willener

    ʇɐb ɹəuəllıʍ wrote:

     

    Xircal wrote:

     

    From the log file, the OP appears to have the OS installed on the D: drive.

    Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

     

    OK, useful to know.

     
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  • Currently Being Moderated
    Apr 13, 2012 11:18 PM   in reply to PranavU

    1.GIF

     

    Go to the location shown in image and click the icon of flash player and delete remaining files and click try again from sub window menu

     
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