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General Installation Error

PranavU
New Here ,
Dec 06, 2011 Dec 06, 2011

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I m getting GENRAL INSTALLATION ERROR while installing Flash player 11.

Contents of flashinstall.log file are :

=O====== M/11.0.1.152 2011-10-27+13-32-01.609 ========

0000 00000010 "D:\DOCUME~1\Admin\LOCALS~1\Temp\4A.dir\InstallFlashPlayer.exe" -iv 6

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0005 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0006 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0007 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0008 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0009 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

0010 00000018

0011 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

0012 00000013 D:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

0013 00000015 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

0014 00000016 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

0015 00000019 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

=X====== M/11.0.1.152 2011-10-27+13-32-10.296 ========

=O====== M/11.0.1.152 2011-10-27+13-31-31.359 ========

0000 00000010 D:\DOCUME~1\Admin\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe

0001 00000011 0

=X====== M/11.0.1.152 2011-10-27+13-32-11.781 ========

=O====== M/11.1.102.55 2011-12-06+02-53-58.796 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+02-53-59.625 ========

=O====== M/11.1.102.55 2011-12-06+02-54-43.859 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+02-54-44.984 ========

=O====== M/11.1.102.55 2011-12-06+02-54-47.578 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0012 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+02-54-51.187 ========

=O====== M/11.1.102.55 2011-12-06+03-12-23.390 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+03-12-23.906 ========

=O====== M/11.1.102.55 2011-12-06+03-13-18.828 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+03-13-20.984 ========

=O====== M/11.1.102.55 2011-12-06+14-57-15.937 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+14-57-17.468 ========

=O====== M/11.1.102.55 2011-12-06+15-32-52.781 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0005 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0012 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+15-32-54.468 ========

=O====== M/11.1.102.55 2011-12-06+15-59-07.203 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00001041

=X====== M/11.1.102.55 2011-12-06+15-59-07.765 ========

=O====== M/11.1.102.55 2011-12-06+15-59-16.125 ========

0000 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0013 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

=X====== M/11.1.102.55 2011-12-06+15-59-17.578 ========

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correct answers 1 Correct answer

pwillener
LEGEND , Dec 06, 2011 Dec 06, 2011

It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

  • go to http://forums.adobe.com/thread/909550
  • download the uninstaller for your system
  • download the installer(s) for your system
  • close all browser windows and run the downloaded uninstaller
  • restart Windows
  • go to D:\Windows\System32\Macromed\Flash and remove any remaining files in there
  • run the downloaded installer(s)

Message was edited by: ʇɐb ɹəuəllıʍ

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pwillener
LEGEND ,
Dec 06, 2011 Dec 06, 2011

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It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

  • go to http://forums.adobe.com/thread/909550
  • download the uninstaller for your system
  • download the installer(s) for your system
  • close all browser windows and run the downloaded uninstaller
  • restart Windows
  • go to D:\Windows\System32\Macromed\Flash and remove any remaining files in there
  • run the downloaded installer(s)

Message was edited by: ʇɐb ɹəuəllıʍ

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Guest
Dec 07, 2011 Dec 07, 2011

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In Response To pwillener

ʇɐb ɹəuəllıʍ wrote:

It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

  • go to http://forums.adobe.com/thread/909550
  • download the uninstaller for your system
  • download the installer(s) for your system
  • close all browser windows and run the downloaded uninstaller
  • restart Windows
  • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there
  • run the downloaded installer(s)

From the log file, the OP appears to have the OS installed on the D: drive. Can the uninstaller be configured to look for the installation on another drive or partition?

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pwillener
LEGEND ,
Dec 07, 2011 Dec 07, 2011

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In Response To Deleted User

Xircal wrote:

From the log file, the OP appears to have the OS installed on the D: drive.

Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

ʇɐb ɹəuəllıʍ wrote:

  • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there

Please modify this instruction and delete everything in D:\Windows\System32\Macromed\Flash

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Guest
Dec 08, 2011 Dec 08, 2011

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In Response To pwillener

ʇɐb ɹəuəllıʍ wrote:

Xircal wrote:

From the log file, the OP appears to have the OS installed on the D: drive.

Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

OK, useful to know.

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Guest
Dec 07, 2011 Dec 07, 2011

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Hi, PranavU. I think that it might be the same problem as I had recently. I had problems yesterday with my old windows and installed new windows, without formatting the hard drive.  So old Adobe Flash player left in my computer. I tried to install this new version of adobe flash player, but it gave me "general installation error" when it reached 50%.

1. I downloaded "Unlocker" program from here: http://www.softpedia.com/get/System/System-Miscellaneous/Unlocker.shtml

2. Then installed it, opened it and browsed to a directory: C:\WINDOWS\system32\Macromed

3. I selected the folder "Flash" and clicked OK.

4. I selected "Delete" action and it deleted "Flash" folder from there.

5. Again I downloaded Adobe flash player and opened it after closing the browser. The installation was successful.

Was it only for me, or is this partly a universal sollution?

You could try that.

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Guest
Apr 13, 2012 Apr 13, 2012

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LATEST

1.GIF

Go to the location shown in image and click the icon of flash player and delete remaining files and click try again from sub window menu

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