Adobe Community: Can not upgrade to latest AdobeAir Insall

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May 4, 2010

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1. Chris Campbell,

Apr 2, 2012 12:33 PM in reply to 2dowell

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I'm sorry you're running into upgrade issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

After completing these steps, you should have the latest version of AIR installed and your applications should still work.

Chris

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2. Glyn2012,

Apr 12, 2012 4:18 AM in reply to Chris Campbell

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Hi Chris,

I have exactly the same problem as 2dowel with Windows7 and Adobe Air (I'm trying to use BBC iPaler desktop). Microsoft install and uninstall Fix It utility did not work for me. I even went back to msicuu2.exe but Adobe Air does not show in installed programs list. I think I've changed the registry entry to enable verbose logging for the MSI but not sure where the log actully gets written to? Here is extract from AIR/Logs

[2012-04-12:11:39:31] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:39:31] Commandline is:

[2012-04-12:11:39:31] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:39:36] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2012-04-12:11:39:36] Runtime Installer end with exit code 0

[2012-04-12:11:39:36] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:39:36] Commandline is: -installupdatecheck

[2012-04-12:11:39:36] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:39:38] Performing pingback request

[2012-04-12:11:39:42] Pingback request completed with HTTP status 200

[2012-04-12:11:39:42] Starting runtime background update check

[2012-04-12:11:39:42] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0. 2070/update

[2012-04-12:11:39:42] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0. 2070/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background

[2012-04-12:11:39:42] Runtime update not available

[2012-04-12:11:39:42] Unpackaging cancelled

[2012-04-12:11:39:42] Runtime Installer end with exit code 0

[2012-04-12:11:57:53] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:57:53] Commandline is:

[2012-04-12:11:57:53] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:57:59] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2012-04-12:11:57:59] Runtime Installer end with exit code 0

[2012-04-12:11:57:59] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:57:59] Commandline is: -installupdatecheck

[2012-04-12:11:57:59] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:58:01] Performing pingback request

[2012-04-12:11:58:04] Pingback request completed with HTTP status 200

[2012-04-12:11:58:04] Starting runtime background update check

[2012-04-12:11:58:04] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0. 2070/update

[2012-04-12:11:58:04] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0. 2070/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background

[2012-04-12:11:58:04] Runtime update not available

[2012-04-12:11:58:04] Unpackaging cancelled

[2012-04-12:11:58:04] Runtime Installer end with exit code 0

[2012-04-12:12:00:14] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:12:00:14] Commandline is: -uninstall

[2012-04-12:12:00:14] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:12:00:14] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

[2012-04-12:12:00:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2012-04-12:12:00:14] Runtime Installer end with exit code 7

I'm sure there must be a registry hack that will fix this, I can understand why you might not post it here but if there is one and you could let me have it privtely I' be most grateful!

Glyn

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3. Chris Campbell,

Apr 12, 2012 12:54 PM in reply to Glyn2012

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Hi Glyn,

Just to be clear, you're not seeing Adobe AIR in your remove programs control panel, correct? Usually the Microsoft Fix It repairs these types of problems, so it's unfortunate that you're still seeing this. The MSI logs might give us more information, you can find these in

C:\Users\username\AppData\Local\Temp

I just type "%temp%" in a windows explorer address bar to get to this location.

Another thing you might want to try is to create a new, temporary, user account and try installing AIR from there. Once installed, AIR should be available to all users on your system.

Chris

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4. Glyn2012,

Apr 13, 2012 12:56 AM in reply to Chris Campbell

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Hi Chris,

The only .log file in my C:\Users\username\AppData\Local\Temp folder is AdobeARM.log, latest entries in there follows:

Re: Can not upgrade to latest AdobeAir Insall Adobe ARM 1.5.7.0 logging started.

Re: Can not upgrade to latest AdobeAir Insall Command Line:

Re: Can not upgrade to latest AdobeAir Insall ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}

Re: Can not upgrade to latest AdobeAir Insall ProductName: Adobe Reader X (10.1.2)

Re: Can not upgrade to latest AdobeAir Insall ProductVersion: 10.1.2

Re: Can not upgrade to latest AdobeAir Insall ProductUACPatching: enabled

Re: Can not upgrade to latest AdobeAir Insall Admin User, IsElevated returns 1

Re: Can not upgrade to latest AdobeAir Insall Found preference AUTO_ALL.

Re: Can not upgrade to latest AdobeAir Insall No CRD to store

Re: Can not upgrade to latest AdobeAir Insall New file object: AdbeRdrUpd1013.msp

Re: Can not upgrade to latest AdobeAir Insall ArmUpdate record found.

Re: Can not upgrade to latest AdobeAir Insall Newer version ARM Update is not available.

Re: Can not upgrade to latest AdobeAir Insall No CRD to store

Re: Can not upgrade to latest AdobeAir Insall InstallProductMsp...

Re: Can not upgrade to latest AdobeAir Insall file - C:\ProgramData\Adobe\ARM\Reader_10.1.2\AdbeRdrUpd1013.msp

Re: Can not upgrade to latest AdobeAir Insall args -

Re: Can not upgrade to latest AdobeAir Insall Installation returned ERROR_SUCCESS

Re: Can not upgrade to latest AdobeAir Insall *** Product after installation ***

Re: Can not upgrade to latest AdobeAir Insall ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}

Re: Can not upgrade to latest AdobeAir Insall ProductName: Adobe Reader X (10.1.3)

Re: Can not upgrade to latest AdobeAir Insall ProductVersion: 10.1.3

Re: Can not upgrade to latest AdobeAir Insall ProductUACPatching: enabled

Re: Can not upgrade to latest AdobeAir Insall ARM returns ERROR_SUCCESS

Re: Can not upgrade to latest AdobeAir Insall Adobe ARM 1.5.7.0 logging finished.

I did find the following in C:\Users\username\AppData\Local\Adobe\AIR\logs\Install.log

Re: Can not upgrade to latest AdobeAir Insall Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Re: Can not upgrade to latest AdobeAir Insall Commandline is: -arp:uninstall

Re: Can not upgrade to latest AdobeAir Insall Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

Re: Can not upgrade to latest AdobeAir Insall Relaunching with elevation

Re: Can not upgrade to latest AdobeAir Insall Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

Re: Can not upgrade to latest AdobeAir Insall Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Re: Can not upgrade to latest AdobeAir Insall Commandline is: -stdio
.\pipe\AIR_3748_0 -eu

Re: Can not upgrade to latest AdobeAir Insall Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

Re: Can not upgrade to latest AdobeAir Insall Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

Re: Can not upgrade to latest AdobeAir Insall Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

Re: Can not upgrade to latest AdobeAir Insall Runtime Installer end with exit code 7

Adobe AIR does appear in “Uninstall or change a program”

Prompt in response to me taking uninstall option

Prompt in response to me taking uninstall option, I have Administrator rights

I will try and install AIR as a different user as you suggest .

Thank you for your help so far.

Glyn

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5. Chris Campbell,

Apr 13, 2012 5:14 PM in reply to Glyn2012

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Hi Glyn,

Would you be interested in doing a desktop sharing session with me so I could take a look at your computer? Please feel free to email me at ccampbel@adobe.com.

Thanks,

Chris

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6. Glyn2012,

Apr 14, 2012 3:06 AM in reply to Chris Campbell

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Chris,

Yes would be happy for you to have look around. May not be until Wednesday 18th if it’s going to be 09:00-17:00 BST?

Glyn

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7. Glyn2012,

Apr 16, 2012 4:49 AM in reply to Chris Campbell

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Chris,

I happen to be around today if you’re free to have a look?

KR

Glyn

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AIR Installation Issues

Can not upgrade to latest AdobeAir Insall

Mar 31, 2012 10:16 PM

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