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swampdrake
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Getting error 21 message

Apr 14, 2012 7:22 AM

I'm trying to install the trial version of InDesign. I d/loaded it to my desktop using the Adobe Download Assistant ( Windows 7 - 64 bit ) .

 

When it gets to the installing stage I get an error message Error 21, asking me to re-boot my PC. I do this and try again and it's still the same. Ive also tried installing it without my anti-virus turned on too, but same results.

 

I'd like to try InDesign before deciding to buy, but if I cant get the trial installed I maight as well not bother, can anyone help?

 

many thanks

 

Andy Whitham.

610 Views   5 Replies   Latest reply: swampdrake, Apr 14, 2012 9:25 AM
 
Replies
  • Manish-Sharma
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    1. Manish-Sharma,
    Apr 14, 2012 7:34 AM   in reply to swampdrake
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    The files are downloaded on your computer ....so what happen when you click on the EXE file..?

     

    Can you provide the screen shot of the error ?

     
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  • swampdrake
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    2. swampdrake,
    Apr 14, 2012 7:47 AM   in reply to Manish-Sharma
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    yes, the folder is on my desktop, hang on and I'll paste a screenshot..thanks  ~aw

     
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  • swampdrake
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    3. swampdrake,
    Apr 14, 2012 7:53 AM   in reply to swampdrake
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    I hit setup, it starts to go through its stuff, get to the part where it asks you for serial number / or trial version, so I click the radio button that says install the product as a Trial version & select Language : english international , after a few seconds this is what I see ( see screenshot )

     

    indesignscreenshot.JPG

     
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  • Mylenium
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    4. Mylenium,
    Apr 14, 2012 8:49 AM   in reply to swampdrake
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    Check your task manager for other instances of setup.exe and msiexec.exe processes from other installs and terminate them. There are install operations pending from someone else and thus the Adobe stuff can never finish. Also perhaps provide the install logs for more detailed analysis...

     

    Mylenium

     
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  • swampdrake
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    5. swampdrake,
    Apr 14, 2012 9:25 AM   in reply to Mylenium
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    Hi,

     

    I checked the startup manager , but didnt really see anything there, but, on the installation box it does say that there is already InDesign on the computer ????? I did a search and all it found was the InDesign folder Ive just d/loaded from Adobe.

     

    The install logs seem a big task for me to attempt, but I'll take a look.

     

    thanks

     

    andy

     
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