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Getting error 21 message

Apr 14, 2012 7:22 AM

I'm trying to install the trial version of InDesign. I d/loaded it to my desktop using the Adobe Download Assistant ( Windows 7 - 64 bit ) .


When it gets to the installing stage I get an error message Error 21, asking me to re-boot my PC. I do this and try again and it's still the same. Ive also tried installing it without my anti-virus turned on too, but same results.


I'd like to try InDesign before deciding to buy, but if I cant get the trial installed I maight as well not bother, can anyone help?


many thanks


Andy Whitham.

  • Currently Being Moderated
    Apr 14, 2012 7:34 AM   in reply to swampdrake

    The files are downloaded on your computer what happen when you click on the EXE file..?


    Can you provide the screen shot of the error ?

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    Apr 14, 2012 8:49 AM   in reply to swampdrake

    Check your task manager for other instances of setup.exe and msiexec.exe processes from other installs and terminate them. There are install operations pending from someone else and thus the Adobe stuff can never finish. Also perhaps provide the install logs for more detailed analysis...



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