I am getting an error window upon closing Illustrator that says "Adobe Illustrator CS5.1 has stopped working. Windows is checking for a solution.
So I have to click cancel , the error window comes up again and I have to click cancel again, this happens everytime I close Illustrator. The program works fine and all the other programs within the Master Collection CS5.5 seem to be working fine. Just tired of clicking cancel.
I am using Windows 7 - 64 bit system. I called Adobe tech support and they would not help because it is not considered an installation issue.
Does anyone have any suggestions or fix for this? I have a windows log file on the error (clicked the view info tab on the error window) -- it is 24 pages long so I will not post it here unless someone really wants to see it.
The usual reason for this kind of error message is that you don't have permission to write the preferences file to wherever it is located. This is the last thing that AI does when quiting so try resetting the permissions.
Same issue here, I have found this is mainly in part of the total CPU usage as illustrator subsist being a memory hog by nature so keep in mind size total of open files and how many files are open at once.
I have the same problem using Windows 7 / 64-bit. The problem has existed since the last update from Adobe. I was hoping the next update would fix it. But, no more updates ever rolled out.
It's not a permissions problem with or corruption in preferences. Preference changes apply correctly when modified and are retained after re-launching Illustrator.
Most of the products in the Creative Suite have major efficiency flaws. So, Illustrator being a CPU hog at times when it shouldn't even be active comes as no surprise. I'm not bad mouthing Adobe. It's just the way the software industry seems to work for most.
Here's what I did to cure the problem. It seems that on an Intell 64bt systems, Windows 7, the application's most recent update, out of the box, comes as as "unverified". (Thank you David) So I launched Windows Process Explorer and went into the security tab for \\Adobe Illustrator CS5.1\Support Files\Contents\Windows\Illustrator.exe and verified the application. It seems that Adobe has put a fix in, but the application needs to be re-verified in order to fully install the fix that cures this problem. Otherwise it does not have the permissions to fix itself. I apologize for the lack of technical jargon, but I don't get the error any more after doing these steps. I hope this helps. AI 5.1 is also, (correct me if I am wrong) a 32b application running on a 64b machine. Don't know if they play nicely or not, for that reason alone, but the problem seems less about the operating system and more about permissions and the fix that Adobe pushes out for just this problem.
This is the version of process explorer I was using.
Double click on the executable.
Make sure your version is up to date and it says "verified" Adobe Systems Inc.
If it does not, then click on the verify button.
Then relaunch AI, quite and relaunch again, and at least for me, the problem went away.
Would love to hear from Adobe on the fix that cured this issue to see how close I was to getting the real tech answer.
Thanks for updating, "USGrant7".
I could not find any information on the "unverified"/"verified" status or the "verify button" you spoke of. I presume you were referring to functionality found only within "Windows Process Explorer" (for the sake of most other readers, Windows Process Explorer is a third-party utility and not part of Windows).
I do not have Process Explorer. And, the problem is not bad enough (or hasn't gotten annoying enough yet) to warrant me installing an application for such a limited use. However, if I cannot find a more conventional fix, I may eventually give it a try.
I did find another clue to the bug. I thoroughly searched Adobe's online fix-it-yourself information, trying everything that seemed applicable and reasonable. One thing finally had a direct effect, though not an appealing permanent solution for me personally. Solution 8 (see link below) instructs to try opening Illustrator in a new user account. Within the new user account, the problem does not ocur.
For a geek like myself, I have a lot of time invested in setting up and tweaking my user account to suit my taste. So, given a new clue to find the actual problem, I kept digging. Adobe's solution presumed to diagnose the cause stating, "If the problem doesn't recur, your standard user account lacks access rights to files and folders the Adobe application requires." I tried granting myself full control over everything in any Adobe folder I could find; in both Program Files folders, also in ProgramData and my user account folder. I eventually granted myself full control over everything in my user account folder. None of these attempts made any difference.
A closer look at Adobe's statement diagnosing the cause reveals an incredibly broad blanket specification, "...files and folders the Adobe application requires." That could mean anything, not just Adobe files or folders. I mused over what specifically Illustrator could possibly be trying to unsuccessfully access, only when closing, and that no other application in the Creative Suite would access. Other than a possible corrupted registry entries for Illustrator, "I got nothing."
Successful conventional resolution: Create a new user account.
This may not be the most appealing solution for some. And, a better one may eventually present itself. But, for now, this one does work.
Finally, A FIX !!!!!!!!
Here's the skinny:
See my post of "Illustrator CS5 crashing on exit" for more information on this problem.
Good luck and happy illustrating without crashing every single time you exit Illustrator.
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