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Scooby007
Scooby007
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InDesign CS5 Crashing on Launch

Apr 14, 2012 2:06 PM

Hello,

 

InDesign CS5 Hangs on launch at "Calling Late Initializers"

 

Has been fine, just started doing it.

 

Win7 64 generates the following error report

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    InDesign.exe

  Application Version:    7.0.4.553

  Application Timestamp:    4d890440

  Fault Module Name:    Public.dll

  Fault Module Version:    7.0.4.553

  Fault Module Timestamp:    4d8903ca

  Exception Code:    c0000005

  Exception Offset:    000deed2

 

Any insight is greatly appreciated. I read the threads I could find and all I could see to try was changing permissions on the appdata/local/adobe dir, but that didn't do anything. Also trashed preferences.

 

Thanks

1087 Views   8 Replies   Latest reply: John Hawkinson, Apr 14, 2012 5:45 PM
 
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  • John Hawkinson
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    Jun 25, 2009
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    1. John Hawkinson,
    Apr 14, 2012 2:07 PM   in reply to Scooby007
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    Also trashed preferences.

    Did you do so by holding down keys at startup? If not, please try that instead.

     
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  • Scooby007
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    2. Scooby007,
    Apr 14, 2012 2:14 PM   in reply to John Hawkinson
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    Hi John, yes, that is the method I used (ctrl/alt/shift). Thanks, still no luck.

     
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  • John Hawkinson
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    3. John Hawkinson,
    Apr 14, 2012 2:15 PM   in reply to Scooby007
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    Try a different user account, please.

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Apr 14, 2012 2:21 PM   in reply to Scooby007
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    YOu said that it has worked before so any chages you made , like installing som enew software or updating the app.

     

    Also check after trashing the prefs manually :

     

    These are normally hidden files, so you will need to set your system to show them. They will be found in various places depending on the OS, and the version of InDesign.

     

    InDesign Defaults:

    Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

    Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

    InDesign SavedData:

    Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

    Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

     
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  • Scooby007
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    5. Scooby007,
    Apr 14, 2012 5:30 PM   in reply to Manish-Sharma
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    John and Manish tried both with no success. Arghhhh....

     
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  • John Hawkinson
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    6. John Hawkinson,
    Apr 14, 2012 5:33 PM   in reply to Scooby007
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    Well, if it doesn't work with a new user account, removing files from your first user account is unlikely to help.

     

    Sounds like the installation is borked.

    Uninstall, run the Creative Suite Cleaner Tool, http://www.adobe.com/support/contact/cscleanertool.html,

    and reinstall.

     
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  • Scooby007
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    7. Scooby007,
    Apr 14, 2012 5:35 PM   in reply to John Hawkinson
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    Ok, I assume I can tell the cleaner tool to act only with regards to InDesign?

     
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  • John Hawkinson
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    8. John Hawkinson,
    Apr 14, 2012 5:45 PM   in reply to Scooby007
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    Available granularity varies depending on your exact install mechanism.

    Run the tool and it will present you with options. It won't remove anything until you tell it to.

     
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