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CameronWR
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Adobe Premiere Elements 9 Freezing Issue

Mar 14, 2012 11:46 AM

In Adobe Premiere Elements 9, every time I click, the program freezes for at least 30 seconds and sometimes closes.  This happens every time I try to do anything and is very frustrating.

 

Personal Computer Specs:
Quad Core 2.8 GHz CPU
4 GB RAM
1 GB GPU
1TB Hard Drive (Plenty of Room Remains)

1771 Views   13 Replies   Latest reply: Bill Hunt, Apr 14, 2012 4:54 PM
 
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  • Bill Hunt
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    1. Bill Hunt,
    Mar 14, 2012 12:20 PM   in reply to CameronWR
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    Take a look at this ARTICLE. It starts with a checklist of things to do, to insure that PrE can function best. It then goes into some links to help one tune up their system and OS. Finally, there are links for troubleshooting.

     

    Do you get any error messages? If so, what are they?

     

    If you cannot get PrE running effectively, be sure to see the "Finding Clues" links, and read that article, as you might have the answer to the problem, right in links in Event Viewer.

     

    Good luck,

     

    Hunt

     
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  • CameronWR
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    2. CameronWR,
    Mar 14, 2012 12:41 PM   in reply to Bill Hunt
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    Hi Bill,

    Thanks for getting back so quick!

    There's no error message that shows up, Windows 7 usually just says the program's not reponding and asks whether I want to close it.

    Tried that check list and everything seems to be in order.

    Thanks,

    Cameron

     
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  • Bill Hunt
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    3. Bill Hunt,
    Mar 14, 2012 12:44 PM   in reply to CameronWR
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    Cameron,

     

    Thanks for that info. Do take a look at the checklist, then the tune up tips, and if there is still no resolution, please look at the links for troubleshooting, and especially the "Finding Clues" link.

     

    Good luck, and please report how it goes.

     

    Hunt

     
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  • Aniks
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    4. Aniks,
    Mar 22, 2012 9:46 PM   in reply to CameronWR
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    Hi,

     

    Can you please check your system's display driver? If that's updated, then try after disabling GPU card.

    Also, if it still doesn't work, please update to 9.0.1 Maybe the update for PRE 9 will work for you.

     

    Thanks,

    Aniks

     
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  • CameronWR
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    5. CameronWR,
    Mar 23, 2012 4:31 AM   in reply to CameronWR
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    Hi Guys,

    Thanks for all your help and sorry its taken me so long to get back to you.

    After running through the checklist with no results, I did many Google searches on the subject.

    I found an interesting bit of information about the format option when you start a project.  It said that certain options don't work well with certain computers under certain circumstances.

    Long story short, I tried a couple of different options from the menue and finaly chose the 'Imported From File' option which happens to be what type of clips I'm using (I had been using a random setting before).

    After running on this new mode, I had dramatic results.  Everything sped up and stopped freezing.

    Is it possible that that could have been the problem?  Or was it some sort of coincidence?

    Thanks again for all your help!

    Cameron

     
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  • Aniks
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    6. Aniks,
    Mar 23, 2012 4:54 AM   in reply to CameronWR
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    Glad to know that your problem is solved. (Doesn't matter what solved it!..)

     

    And, yes, the project settings does matter. Its best if your project setting match your clips you are working with.

    If you cannot figure out which setting to use, then import your clip, right click on the clip and see properties. Note down the details like fps/pixel aspect ratio and then create a new project again. Choose Change settings and then go through the settings and find out which setting matches or works best for you.

    Also, you can use the mismatch project setting feature. (When you drop any clip on empty timeline, if your project setting already doesn't match with that of clip and a better setting is available to use, then, it asks to match the project settings with your clip)

     

    Hope it helps..

    Happy Editing,

    Aniks

     
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  • Bill Hunt
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    7. Bill Hunt,
    Mar 23, 2012 8:49 AM   in reply to CameronWR
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    Cameron,

     

    Setting up the New Project to match the Source Footage 100%, does make editing a much smoother operation, and better experience. When there is a mis-match, problems will develop. They might be very small, such has having to Render the Timeline, for smoothest playback, to crashes and hangs.

     

    Good luck, and glad that things are now working better for you.

     

    Hunt

     
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  • John T Smith
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    8. John T Smith,
    Mar 23, 2012 9:29 AM   in reply to CameronWR
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    >had been using a random setting

     

    Very bad idea... you do not try and put diesel fuel in a gasoline car

     

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

    What is a CODEC... a Primer http://forums.adobe.com/thread/546811

    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

    .

    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing

    .

    For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

    For Mac http://mediainspector.massanti.com/

    .

    http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-gree n-render-bars.html

    .

    Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project

     
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  • CameronWR
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    9. CameronWR,
    Mar 23, 2012 7:23 PM   in reply to CameronWR
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    Thanks guys for all your help!

    I'll take a look at those pages and hopefully be able to use them now and in the furutre.

    I didn't really know much about format stuff.

    Since changing it around though, its running as smooth as ever!

     

    Thanks again!

    Cameron

     
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  • Schaef25
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    10. Schaef25,
    Apr 14, 2012 3:49 AM   in reply to CameronWR
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    Hi Cameron,

    I've been having the exact same problem and saw that you found a way around the freezing. Can you fill me in on a few more specific details on where you actually changed the format options and what you actually did, I've had a look around but haven't been able to find an 'Imported From File' option, if you could help me it would be much appreciated!!

    Thanks

    Schaef

     
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  • CameronWR
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    11. CameronWR,
    Apr 14, 2012 5:28 AM   in reply to Schaef25
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    Hi Schaef,

    I'll do my best to try to explain...

    The problem that was causing my issue was that I had chosen the wrong Project Settings.  I tried just playing around with them until the program sped up.

     

    Here's how to do it:

     

    When you first open Premiere 9 you will see the regular start-up window.  When you click on 'New Project' you will wait a second then see this:

    Untitled.png

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    When you see this window, select the name and save destination, then click on 'Change Settings...'

     

     

    Untitled.png

    Try playing around with the presets on the left.  If possible, find the option that fits your video footage's particulars.  If that's not available, find one that most closely fits them.

     

    Once you've found a suitable option, try saving the settings and opening the new project.  If you don't notice any difference, than you should start all over to find a different option.  Repeat this until the program has significantly sped up (as it did for me).

     

     

    If none of this helps, I apologize, my knowledge with the program is not very profound.

    Let me know how you make out though!

    Cameron

     
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  • Schaef25
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    12. Schaef25,
    Apr 14, 2012 2:50 PM   in reply to CameronWR
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    Hi Cameron

    Thanks for replying so quickly and for your help. I will try it out and see how it goes, I'm only just starting out with the program as well so your help has been appreciated.

    I will let you know how I go.

    Many Thanks

    Schaef

     
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  • Bill Hunt
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    13. Bill Hunt,
    Apr 14, 2012 4:54 PM   in reply to Schaef25
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    Schaef,

     

    Welcome to the forum.

     

    Being new to PrE, this partial list of RESOURCES might be useful, and especially Steve Grisetti's Basic Training Series.

     

    Good luck,

     

    Hunt

     
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