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"Extract audio from cd" command crashes Audition Cs5.5

Aug 6, 2011 5:30 PM

Why does envoking the above command consistently crash Audition CS5.5?

 

Win 7 64 Ultimate

i7 980X

24 Gig of RAM

Quadro 5000

Production Premium CS5.5

 

Any help would be much appreciated.

 
Replies
  • Currently Being Moderated
    Aug 15, 2011 8:54 PM   in reply to RDA972

    What is your CD Drive (manufacturer/model)?   Perhaps listing all the hardware from the System Info could hlep.

     
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  • Currently Being Moderated
    Aug 16, 2011 7:34 AM   in reply to RDA972

    I'm not sure if we have that exact drive in our testing lab, but I'll ask around otherwise.

     

    Also, what is the make/model of the computer (e.g. Dell Precision Workstation 390)?

     

    If you're interested in doing a remote debugging session or something, private msg me.

     
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    Feb 27, 2012 10:06 PM   in reply to Charles VW

    I'm having the same issue happening.  This is a custom built i7-960 3.20 GHz Windows 7 PC running with 12GB mem and LG UH12LS28K 12X Blu-Ray Player & DVDRW Combo Drive

     
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  • Currently Being Moderated
    Apr 14, 2012 7:19 PM   in reply to BrentCLeary

    I too have the same problem. I have a "store bought" HP Pavilion Elite HPE quad core 8 Gig ram, windows 7 (home) and CS5.5 Production Premium  The moment I click on the "Extract audio from CD" the program crashes. Sure looks like a bug to me. 

     
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  • Currently Being Moderated
    Apr 15, 2012 10:08 AM   in reply to RDA972

    Hi all,

     

    With RDA972's help we found a problem in the code for CS5.5 when enumerating the drives on the system.  This should be fixed in CS6, but the issue was probably also in Audition 3 and before.  If any of you still have previous versions, does the crash you're experiencing happen in any other version of Audition or onl CS5.5?

     
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