My son urgently needs the Adobe CS 5.5 Design Premium Suite for an ongoing school project. So I purchased a copy from the Adobe website. Of course, it wasn't until AFTER I paid for it that I realised he couldn't get a purchased copy until you had verified his student i.d. So... three days later we are STILL trying to download a trial version for him to use until his registration comes through.
Here is our problem. He was running IE7. The Adobe Download Assistant apparently has a problem with this version of IE, so we upgraded to IE8. The download assistant installs fine, it reinitiates the download for CS5.5 Design Premium which is in the queue, and then after about 10 minutes stops.
We get the standard error from Windows stating that the Adobe Download Assistant has encountered an error and needs to close. Then nothing.
I have cleared out the browsing history and cookies. Uninstalled the ADA, and reinstalled it, rebooted the computer, refreshed the download screen, restarted the download (AGAIN!!!) and it keeps happening. Now the ADA just stops, and disappears. We aren't even getting the error message from Windows half of the time.
I would download onto my own pc and copy the files across before install, but the ADA installs the program for you!! So... what do I do?
Any suggestions would be gratefully received.
Where are you trying to save the install files too? Do you receive any error messages besides the download assistant just not proceeding with the download?
Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.
We are downloading and Installing to the default drive, and no other error messages are being received.
We’ve read through the Knowledgebase, googled the problem, my husband (I.T. specialist) has spent a goodly portion of time going through it, and we’ve pretty much come to the conclusion that the ADA simply doesn’t like my son’s computer. Unless you have a solution, we will bite the bullet and cancel our download purchase, and go out and buy the cd’s.
Thanks for any help you can give.
Will without an error message I don't have any suggestions which I can really make. You can try the link for the direct download I offered earlier or you can also download the install files on another computer and then copy them to your son's computer via a USB drive.
Thanks for your help. I eventually managed to download the trial version, using the direct download link, onto my personal pc... then copied it over. Just in time for the registration to come through, so now we can upgrade!
Better late than never. Thanks again!