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nvsravank
Currently Being Moderated

Issues with Import in Lightroom4

Mar 9, 2012 4:37 PM

Tags: #mac #osx #import #canon_5d #lr4 #lightroom4 #import_images

I am using lightroom 4 on a 2008 Mac Pro running the latest verison of MAC OSX.

My lightroom 3 catalog wasa upgraded successfully with no issues

 

Now when i try to import photos from my Canon 5D camera (The original 5D) it keeps saying that there are no files to import.

 

I tried unchecking the Dont Import Suspected duplicates and still it did not help.

 

I formatted my complete CF card in camera, took a couple of new pictures and still the same issue.

 

When this happens after i say ok, the option to import is greayed out completely and I have to restart Lightroom for it to work again or try the import again.

 

I also have a secondary problem - When i connect my camera LR3 used to prompt me to import the photos automatically. LR4 is not doing it.

I went to image capture and made LR4 the default app to open when i connect the camera and LR4 opens promptly, but doesnt bring up the import screen.

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Mar 11, 2012 7:36 AM   in reply to nvsravank

    Ditto for me. I'm using a Canon S95 and I'm getting the EXACT same behaviour.

     

    EDIT:

    I am able to import using a card reader now (thanks to the forum member in another thread that suggested this...)

     

    I was able to import in Lightroom 3 no problem. This is not a welcome regression...

     

    Message was edited by: _n_sonic

     
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  • Currently Being Moderated
    Mar 22, 2012 3:16 AM   in reply to nvsravank

    My experience is a similar one.

     

    Import with LR4 is a bit like Russian rullette.

     

    Attaching my Nikon D700 will sometimes import both RAW and JPG at other times JPG only.

     

    Attaching my Fujicolor X10 will generally only import the JPGs. If the RAW is shown in the LR import module and I select accordingly I also get the "no files to import'. If that happens the  import options are grayed out and LR has to be re started.

     

    However, if I remove the SD card from the X10 and insert it directly into my iMac it usually works as it should.

     

    More often the not I import using LR v3. But even then I have annomalies. Using the LR4 import module pointing at the hard drive does not always work. If I drag from LR3 to LR4 it mostly does.

     

    Adobe needs to sort this urgently cos its very frustrating.

     
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  • Currently Being Moderated
    Mar 22, 2012 8:28 AM   in reply to nvsravank

    I'm unable to import my photos to a Mac from my Nikon D700 since loading Lightroom 4. The import screen shows the photos are there, checked. "move" and "add" are both blacked out. When I click on import I get the message, "no photos or videos were found to import". I never had this problem with Lightroom 3. I have phoned Adobe twice and have been on the phone for over an hour each time but they are unable to fix it so far and claim nobody else has reported this problem . I've waited for twenty minutes today but nobody answering and have emailed them several times.

    I am, however, able to copy the photos into Lightroom 4 using a card reader, though "move" and 'add" are still blacked out.

     
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  • Currently Being Moderated
    Mar 23, 2012 9:42 AM   in reply to nvsravank

    Same problem here. Import from my Nex 5 works fine but when I try to import the same pictures from my iPad (3rd generation) I get the previews in the import screen but import fails with "No photos or videos were found to import".

     

    Every time this message appears I have to restart lightroom before I can start another import.

     
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  • Currently Being Moderated
    Mar 30, 2012 4:07 AM   in reply to nvsravank

    I have exactly the same problem when trying to import to LR4 from Canon 5DMkII on my iMac10,1  Intel Core 2 Duo

     

    I have to use LR3 to import to hard drive then reimport to LR4 from harddrive.

     

    An additional problem are occasional missing thumbnails in import dialog.

     
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  • Currently Being Moderated
    Mar 29, 2012 1:17 AM   in reply to nvsravank
     
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  • Currently Being Moderated
    Mar 31, 2012 9:39 AM   in reply to nvsravank

    I created a bug report here: http://feedback.photoshop.com/photoshop_family/topics/lightroom_4_impo rt_pictures_from_ipad

    Maybe you could add your experiences there to bring this issue to Adobes attention.

    I already checked 4.1 RC and the issue is still present.

     
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  • Currently Being Moderated
    Apr 1, 2012 12:48 PM   in reply to nvsravank

    Same for me.. Canon Eos 5D MKII with latest firmware.. Import works fine in LR3 but most of the times not in LR4.

    I'n not sure if it matters but this is my setup:

    * Macbook Pro, 4Gb, 2.26 Ghz

    * OSX 10.7.3

    * Import the pictures to a NAS disk

     
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  • Currently Being Moderated
    Apr 1, 2012 4:35 PM   in reply to Psilas

    I am having the same problem. I am unable to import my photos when I connect my D700 and use Lightroom v4. I have tried multiple times and the same errror message "No photos or videos were found to import" is displayed.  My workaround turned out to be, leave the camera connected, quit Lightroom 4, launch Lightroom v3 and import the photos with one click on the Import button.  I did not change any settings, options, or preferences. Just quit v4, launch v3 and import.

     

    I have a Macmini 2.66 Ghz Intell Core 2 Duo

    OSX 10.7.3

    8 GB memory.

     
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  • Currently Being Moderated
    Apr 2, 2012 6:11 AM   in reply to Psilas

    Just to add:

    I was phoned by someone from Adobe Customer Service and we were on the phone for almost two hours. We never got the import to work and he said he would raise the topic to the next level. This was about a week ago. In the meantime I am at least able to import via a card reader and I'm hopeful Adobe will work out a fix eventually, especially now that they see there are several customers having the same problems. The more reports they receive, the sooner the fix will happen, I suppose.

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
    Currently Being Moderated
    Apr 5, 2012 2:14 PM   in reply to nvsravank

    Hi All,

     

    If you change your camera's USB connection mode, does that make a difference?  For example, on the Canon 5D specifically, there are two connection modes "PC Connect" and "Print/PTP".  My guess is that your's is set to "PC Connect" and that if you change it to "Print/PTP" it will work.  The other cameras mentioned in this thread may also have equivalent settings.  Let me know your results.

     

    Thanks,

    Ben

     
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  • Currently Being Moderated
    Apr 5, 2012 5:56 PM   in reply to Benjamin Warde

    Why should I change?  I can import photos into Lightroom v3 without any modifications to any settings. I can import my photos into three other apps without having to change the USB connection. I expect the same to happen with Lightroom v4.  This is an unacceptable answer!

     

    Gary Walo, AIA, NCARB, LEED AP BD+C

    nenonen@comcast.net

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
    Currently Being Moderated
    Apr 5, 2012 6:03 PM   in reply to grw001

    Hi Gary,

     

    I don't deny that it's a problem.  I have reproduced the issue in-house and written it up in our bug database, an engineer is looking at it, and I expect that we'll be providing a fix at some point.  If you'd like to wait for that fix, by all means, do so.  I thought, however, that some people on this thread might appreciate knowing that you could possibly solve the problem for yourself right now by spending five seconds to change one small setting on your camera.  If you do make this change, please let us know if it works or not, as that will be a valuable data point for us while we attempt to fix the issue.

     

    Thanks,

    Ben

     
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  • Currently Being Moderated
    Apr 5, 2012 8:17 PM   in reply to Benjamin Warde

    I am using a Nikon D700 which only has a PC Connect option. I am unable to find a Print/PTP function or option.

     

    Gary Walo, AIA, NCARB, LEED AP BD+C

    nenonen@comcast.net

     
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  • Currently Being Moderated
    Apr 8, 2012 7:00 PM   in reply to nvsravank

    I also have the same error message with my D90.  This happened ever since I've used a different memory card, so that might be part of the problem. I know the card is good and the previews show up. After about 5 tries of closing both Lightroom and shutting down the camera it half-worked. It imported my Raw files but not my Jpegs.

     
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  • Currently Being Moderated
    Apr 12, 2012 8:26 AM   in reply to nvsravank

    Although I have told Adobe several times that I can't import from a Nikon D700, I received an email today suggesting I change my Canon's USB settings!

    I am very surprised and disappointed with Adobe's customer service!!

     
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  • Currently Being Moderated
    Apr 12, 2012 7:08 PM   in reply to Psilas

    I too was told to change my Canon settings when I specifically stated I have a Nikon D700.  It appears they have lost their focus on other customers

     
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  • Currently Being Moderated
    Apr 14, 2012 4:44 AM   in reply to grw001

    Customer Service phoned me today, left a message saying to phone them back. I phoned back, got put on hold for 5 minutes. Gave my case number to s

    omeone then got disconnected. I phoned back, put on hold for 5 minutes, spoke to someone else who put me on hold to read the case no

    tes then told me she did not know why anyone phoned me today and I would have to be put on hold again--after already on the phone--

    at my expense-- for 13 minutes--for her to find out why Adobe phoned me today. Got disconnected again.

    No idea why they phoned me. This is a shambles!

     
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  • Currently Being Moderated
    Apr 14, 2012 1:14 PM   in reply to Benjamin Warde

    Hi Ben,

     

    I can't change the connection method on my iPad. The only workaround for me is a direct import from the camera. I hope you can provide a fix for this issue soon as the iPad is part of my workflow.

     

    Thanks,

    Jens

     
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  • Currently Being Moderated
    Apr 14, 2012 1:28 PM   in reply to jensw31

    Most people can't change their conneciton method. This solution is ridicilous.  One thing I've noticed that I should mention again is for me one SD card imports without issues while I only seem to get these errors with my other SD card. The Panasonic imports fine but the Lexar imports only certain types of files and only after serveral attempts. I still think this is mainly a LR issue because other programs import the Lexar without issues.

     

    It might be worth trying out different cards and see if you guys are still have the same problem.

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
    Currently Being Moderated
    Apr 14, 2012 2:14 PM   in reply to nvsravank

    Hi All,

     

    First, I apologize for the troubles folks have been having with customer service.  To be clear, this is a bug, and we're working on fixing it.  Since it's a bug, the best that customer service will be able to do is offer you a workaround.  Two known workarounds are:

     

    1.  Copy the photos from the camera to your hard drive, and then import from the hard drive.

    2.  Import using a card reader, rather than connecting the camera directly.

     

    These are methods that you can use until we have provided an actual fix for the issue.

     

    Second, I had suggested that changing your camera's connection method (assuming your camera offers such an option) might make a difference.  But in fact, I think I was wrong about that, and it won't make any difference either way.  If anyone on this thread is willing to do a little testing for me, however, I do have something else I'd like you to try.

     

    In my tests, the import from the camera only failed if the camera had been set to shoot raw+jpeg.  So, try the following:

     

    1.  Format the memory card in the camera (after having copied the pictures off of it, of course).

    2.  Set your camera to shoot only raw (NOT raw+jpeg).

    3.  Take one photo.

    4.  Connect the camera to your computer, and attempt to import into Lightroom from the camera.

     

    Does it work?  If it does, then try switching it back:

     

    1.  Format the memory card in your camera (after having copied the pictures off of it).

    2.  Set your camera to shoot raw+jpeg.

    3.  Take one photo.

    4.  Connect the camera to your computer and attempt to import into Lightroom from the camera.

     

    Does it fail again?  If so, then your findings will corroborate my findings, and that will be very helpful for us in tracking down this issue.

     

    Lastly, for folks who are experiencing problems importing from a connected iPad, I would caution you that it is entirely possible that that is a completely separate problem, and it might be a good idea to start a separate thread for that issue.

     

    Thanks,

    Ben

     
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  • Currently Being Moderated
    Apr 14, 2012 2:49 PM   in reply to Benjamin Warde

    Benjamin I did your test with my Nikon D90 using my Lexar card and my findings were the same as yours.

     

    Part 1 works. Raw image was imported.

    Part 2 failed. Raw image was imported, but Jpeg image was not imported.

     

    I also tried video (.avi) which was imported.

     

    Glad its not my 16gb card thats the problem afterall it seems.

     

    Message was edited by: Keisersozze

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
    Currently Being Moderated
    Apr 14, 2012 3:06 PM   in reply to Keisersozze

    Keisersozze,

     

    Thanks for the confirmation, that's very helpful!  So, we are actively working on fixing this problem, and I'll update this thread as I get more info.  In the meantime, have Kobayashi buy you a card reader.

     

    -Ben

     
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  • Currently Being Moderated
    Apr 14, 2012 3:08 PM   in reply to Benjamin Warde

    Hi Ben,

     

    seems to be the same issue on the iPad:

     

    Part 1: Nex 5 --RAW--> iPad --RAW--> Lightroom 4 on my Mac: worked

    Part 2: Nex 5 --RAW+jpeg--> iPad --RAW+jpeg--> Lightroom 4 on my Mac: failed ("no photos or videos were found to import")

     

    Best regards,

    Jens

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
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    Apr 14, 2012 6:39 PM   in reply to nvsravank

    @ Jens: That's good to know, thank you for the info!

     

    @ Sravan: Thanks for the confirmation.  Regarding performance, if a camera jpeg is available, Lightroom will show you that while rendering its own previews, so there might be a slight perceptual difference in performance.  But Lightroom renders its own previews regardless, so any performance differences are going to be pretty minor.

     

    Thanks,

    Ben

     
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  • Currently Being Moderated
    Apr 15, 2012 12:00 AM   in reply to Benjamin Warde

    Nice to finally someone holding up their hand and admitting that there is a problem.

     

    Just to ad some further info.

     

    Some cams don't have the ability of recording RAW only. Likr my Fujifilm X10.

     

    This is what happened just now. Reformatted the card. Connected the cam and on import I got the dreaded message "No photos... to import. In preferneces chaged the setting for LR to handle JPGs as separate files. Restarted LR. Swiched cam on and off and lo behold everything got imported.

     

    Except that I don't really wish to have bot file format cluttering up my visible library.

     

    I do hope this bug will get fixed really soon.  Why can't the import code from LR3 be reused?

     

    Geza

     
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  • Currently Being Moderated
    Apr 15, 2012 12:14 AM   in reply to SingerGeza

    Im not able to get my Raws through by using my card reader on my iMac either/ Canon 550D, .CR2 Files, Coming up as blanks, Updated to LR4.1 now getting this error??? Please Advise-

    Screen shot 2012-04-15 at 2.42.30 PM.pngScreen shot 2012-04-15 at 5.02.23 PM.png

     
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  • Currently Being Moderated
    Apr 15, 2012 1:02 AM   in reply to Benjamin Warde

    Did Benjamins test and can confirm that the import fails when my 5D mkII shoots RAW+JPEG, while everythings seems to work fine shooting only RAW.

     
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  • Currently Being Moderated
    Apr 15, 2012 2:51 AM   in reply to Benjamin Warde

    Many thanks, Ben!

    I can confirm that the import works from the Nikon D700 importing as Raw only.

     
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  • Currently Being Moderated
    Apr 15, 2012 10:31 AM   in reply to nvsravank

    Import to LR 4.0 failes under Windows 7 64 Bit from SSD card and HDD. It woked first time last week with stop during the import process (processing of previws) but could restarted by mouse klick. Now LR freezes after switching to Catalogue page. Import of RAW (Panasonic/Leica) with converting to DNG.

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
    Currently Being Moderated
    Apr 16, 2012 1:44 PM   in reply to nvsravank

    Thanks to all for the confirmation.

     

    @ SingerGeza: The Fuij X10 will shoot just raw, just jpeg, or raw+jpeg.  See page 55 of your X10 user manual.

    @ LJBlakbird: Sounds like a completely separate issue.  I would suggest reinstalling.  Please start a new thread if necessary.

    @ drotto: Also sounds like a completely separate issue.  Not sure what to suggest, would need more info.  Try usual steps of throwing out preferences, uninstalling and reinstalling application, etc.  Please start a new thread if necessary.

     

    Thanks,

    Ben

     
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  • Currently Being Moderated
    Apr 17, 2012 12:42 AM   in reply to Benjamin Warde

    First of all, I stand corrected - one can shoot RAW only with the Fuji X10. Thanks Ben.

     

    I can confirm that LR4 can import the RAW files directly from the cam. That would be good news except, I do actually like to have both RAW and JPG formats.

     

    Also I've noticed - as expected - that in the absence of the JPGs the 1:1 preview generation does add a very noticable lag.

     

     

    PS - as soon as I enabled RAW+JPG the import from the cam failed. However, when I turned RAW off and thus recorded JPG only it worked fine. Therefore it appears that the problem is caused by the two formats being present.

    I am able to re-confirm that if LR4 has "treat JPGs as separate files..." turned on then it can do the import to the detriment of clarity within the catalog.

     
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  • Currently Being Moderated
    Apr 21, 2012 6:36 AM   in reply to SingerGeza

    When using Lightroom 4, I can confirm that with my Nikon D700, I can import photos only if I have the Image Quality Setting set to NEF (RAW). This is found in the Shooting Menu, Image Quality Option.

     

     

    Gary Walo, AIA, NCARB, LEED AP BD+C

    nenonen@comcast.net

    (904) 252-2494 personal cell

    (904) 268-0088 fax

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
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    Apr 27, 2012 12:53 AM   in reply to nvsravank

    This issue is fixed in the second Lightroom 4.1 pulic Release Candidate, available for download here:

     

    http://labs.adobe.com/downloads/lightroom4-1.html

     

     

    Thanks,

    Ben

     
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  • Currently Being Moderated
    Apr 26, 2012 2:54 PM   in reply to Benjamin Warde

    Hi Ben,

     

    just tried the new Release Candidate and the issue seems to be resolved.

    Nex 5 --RAW+jpeg--> iPad --RAW+jpeg--> Lightroom 4.1 (RC2): works

     

    Thanks!

    Jens

     
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  • Currently Being Moderated
    Apr 27, 2012 12:42 AM   in reply to Benjamin Warde

    I can confirm that import with LR 4.1 (RC2) from both Fujifilm X10 as well as Nikon D700 now work as they should.

     

    Many thanks to all concerned. Of course ...

     

    Geza

     
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  • Benjamin Warde
    64 posts
    Sep 8, 2010
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    Apr 27, 2012 12:52 AM   in reply to nvsravank

    Thanks Jens and Geza, glad to hear it.  If anyone still experiences the problem even when using Lightroom 4.1 RC2, please post here to let me know.

     

    Thanks,

    Ben

     
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