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Adobe Encore CS5 (Mac) crashes when I create a new project

Apr 15, 2012 2:41 PM

Hey everyone,


I am running Mac OS X Lion (10.7.3) on a MacBook Pro (Spring 2011).


I just installed Encore CS5 fresh off my Master Collection CS5 DVD. When I open Encore and start a new project, once I have my settings configured, I click OK. It waits a few seconds, then Encore crashes. Adobe Application Manager sees no updates available (so no bug fixes, apparently?). What's the use if I can't even start a brand new project?


I know my details are vague, but if anyone needs additional information, let me know and we'll try to get this solved.


Any help would be appreciated, thank you!

  • Currently Being Moderated
    Apr 15, 2012 4:23 PM   in reply to andymerskin

    Are you saying that you did not install the whole MC? Have you installed at least Premiere and Adobe Media Encoder?


    I wnder if there is an install issue. Encore is only provided with Premiere, and I don't know what happens if it is installed without it.


    If that is not it, look at this. It is not specific to Encore, but may be relevant.


    Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x

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  • Currently Being Moderated
    Apr 16, 2012 6:07 AM   in reply to andymerskin

    Thanks for the clarification.


    I would try 2 types of things.


    First, look at the type of Encore project you are creating. DVD vs Bluray; default transcode settings. Also whether you have a blank disk in the drive (don't).


    Second, try the simpler things in the link I sent. Permissions and the like can be issues.


    Also, Lion had some issues, but I only recall them in other apps.

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