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Jerry Klaimon
Jerry Klaimon
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Can't publish

Apr 14, 2012 4:47 PM

When trying to publish my first site I get the error messages:

 

---------------------------------------------------------------------- ----------------

An unknown authentication error has occurred using your AdobeID (AUTH_UNKNOWN_ERROR)

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Muse will now shut down.

 

Assert:"closing dialog canvas that isn't frontmost.

Closing:

AIRDialogWindow2259.PASHonAIRApplicationSkin2310.contentGroup.Publishi ngDialog2258 Frontmost:

AIRDialogWindow2372.PASHonAIRApplicationSkin2374.contentGroup.AlertCan vas2371"

---------------------------------------------------------------------- ----------------

 

and the app closes.

 

However I can export to html without a problem. Has this something to do with being logged into an Adobe Muse site?

577 Views   5 Replies   Latest reply: Jerry Klaimon, Apr 16, 2012 6:19 AM
 
Replies
  • OrigamiDragon
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    1. OrigamiDragon,
    Apr 15, 2012 8:30 AM   in reply to Jerry Klaimon
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    I found switching users from the preferences in the edit menu fixed similar for me.

     

    J

     
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  • Zak Williamson (Adobe)
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    2. Zak Williamson (Adobe),
    Apr 15, 2012 9:25 AM   in reply to Jerry Klaimon
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    Select Deactivate Muse from the Help menu. Check the box in the dialog. Hit the Quit button. Relaunch and Muse will ask for your Adobe ID again. Once you login Muse will be reactivated and Publish will work again.

     

    Sorry for the inconvenience.

     
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  • Jerry Klaimon
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    3. Jerry Klaimon,
    Apr 15, 2012 4:11 PM   in reply to Zak Williamson (Adobe)
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    Nope, that didn't fix it. In fact, after deactivating, relaunching and trying to login, I get the message "An unexpected error occurred processing your requext. Please try again."

     

    So I have been trying again on and off for the past six hours, with the same result. The login ID is good, because I am logged into both the Adobe forums and Adobe.com.

     

    Maybe I should uninstall Muse completely and reinstall. Or maybe there are some Muse preferences I should delete.

     
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  • OrigamiDragon
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    4. OrigamiDragon,
    Apr 16, 2012 3:23 AM   in reply to Jerry Klaimon
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    have you tried creating a new trial site?

     
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  • Jerry Klaimon
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    5. Jerry Klaimon,
    Apr 16, 2012 6:19 AM   in reply to OrigamiDragon
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    Did not yet try a new login ID. Fortunately I didn't have to. After unstalling and reinstalling did not solve the issue, I finally uninstalled again and deleted whatever preference files I could find.and closed down for the night. Then this morning I tried reinstalling again and my regular ID was accepted. This also allowed me to publish successfully.

     

    The next step is to try to manage my site and see where that leads, but I have done only a bare-bones site so far and am wondering at what step in the process the site gets "locked" so changes are no longer possible.

     
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