viewers see black screen while enterring a chatting room

[Guest]

Hi,

One of my clients installed FMS 3.5 and has the following issue:

a model was video chatting w/ one or more customers in a chat room. but sometimes, one customer entered her chatroom but saw blackscreen only, couldn't see model's activity, nor the video. the model did not see that customer entering the chat room either.

Please advice,

thanks

[Guest]

Here is what we found about that issue:

one model created an instance as follows and chatting w/ customers:

#Software: Adobe Flash Media Server 3.5.1 r516

#Date: 2012-04-12

#Fields: date   time    x-pid   x-status        x-ctx   x-comment

2012-04-12      09:11:14        12616   (s)2641173      ***** running netserviceswrapper        -

2012-04-12      09:11:14        12616   (s)2641173      ***** running NetServices       -

2012-04-12      09:11:14        12616   (s)2641173      ***** running recordset -

2012-04-12      09:11:14        12616   (s)2641173      ***** running RsDataProviderClass       -

2012-04-12      09:11:14        12616   (s)2641173      (Thu Apr 12 2012 09:11:14 GMT-0700 (PDT)) Loading application instance: 1118

but later, when one of the customers was trying to enter the chatting room, anothe x-pid is created on SAME instance:

#Fields: date   time    x-pid   x-status        x-ctx   x-comment

2012-04-12      11:02:51        17135   (s)2641173      ***** running netserviceswrapper        -

2012-04-12      11:02:51        17135   (s)2641173      ***** running NetServices       -

2012-04-12      11:02:51        17135   (s)2641173      ***** running recordset -

2012-04-12      11:02:51        17135   (s)2641173      ***** running RsDataProviderClass       -

2012-04-12      11:02:51        17135   (s)2641173      (Thu Apr 12 2012 11:02:51 GMT-0700 (PDT)) Loading application instance: 1118

    -

2012-04-12      11:02:51        17135   (s)2641173      (Thu Apr 12 2012 11:02:51 GMT-0700 (PDT)) Connection request: 50.124.218.224

    -

2012-04-12      11:02:51        17135   (s)2641173      (Thu Apr 12 2012 11:02:51 GMT-0700 (PDT)) ClientID: ALAAIUHJ    Token: DGXuweHFmmPvmV8wFgiDvZb4R5Mki******L8oMKKTWbkPeoxuInMmry9knA83AYb+q22ymlGQTWeQbfQv31bw3T1H3NbRX6DBG3RbXWwbjr8vwXK3ede8UchPl0YrEu5pcU     -

2012-04-12      11:02:51        17135   (s)2641173      (Thu Apr 12 2012 11:02:51 GMT-0700 (PDT)) Connection accepted:

Username: laaaaxxxkk        Type: user      -

2012-04-12      11:02:51        17135   (s)2641173      (Thu Apr 12 2012 11:02:51 GMT-0700 (PDT)) Connection closed.

ClientID: ALAAIUHJ      -

2012-04-12      11:02:51        17135   (s)2641173      (Thu Apr 12 2012 11:02:51 GMT-0700 (PDT)) Username: laaaaxxxkk Type: user

      -

2012-04-12      11:02:53        17135   (i)2651273      Instance (vcs3.5/1118) is shutdown by the script.

hope those information helps.

thanks,