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Flash Player not working in IE8 or IE9

Sep 26, 2011 3:28 PM

Had been using IE9 and all of a sudden had problems on all sites with Flash.  Went to a website and was prompted to "Click to install activex control: Adobe Flash Player". When I click to install, I get the error message that the "Flash Player I am trying to install is not the latest version. Please visit the download center to get the latest version."  I do that, go to install 10.3.183.10, download, run, etc. Then I get a message saying "Newer version already installed". If I look under my installed program, that IS the version that is installed.  I uninstalled it, and then re-installed it for Firefox.  That at least works somewhat, but I've had a lot of problems with FF lately with screen freezing, not responding, etc., and I have the same problems since uninstalling & reinstalling (not saying it's a Flash Player related problem, could be something different) which is why I've been using IE.

 

I read about someone having a problem with IE9 and uninstalling and going back to IE8, so I did that, and here I am still having the same probem in IE8. 

 

HELP!

 

ETA:  Windows 7 Home Premium

 

Message was edited by: lamb616

 
Replies
  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 26, 2011 4:00 PM   in reply to lamb616

    Let's try doing the following steps:

     

    1. Download the stand alone uninstaller

    2. Close all your browser windows

    3. Run the uninstaller

    4. Restart your computer

    5. Delete the following folder, depending on your operating system type:

    • Windows 32bit - c:\Windows\system32\macromed
    • Windows 64bit - c:\windows\syswow64\macromed

    6. Download and install Flash Player located here:

     

    Chris

     
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  • Currently Being Moderated
    Sep 26, 2011 6:33 PM   in reply to lamb616

    Right-click on My Computer | Properties, and under System Type it will tell you if you have a 32-bit or 64-bit system.

     

    As for IE: Help | About Internet Explorer, on the version line it will tell you if you are using the 64-bit edition, or if it doesn't indicate anything, then you are using the 32-bit edition.

     
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  • Currently Being Moderated
    Sep 27, 2011 7:30 AM   in reply to lamb616

    Hi,

     

    Same problem here but Chris's post didn't solve it.

    I have windows Vista, 64 bit operating system, recently downloaded IE9 (I am using the 32 bit browser) and can't use Flash player anymore. I can download it and it says it's been successful but then I can't see any video.

     

    It works all fine when I use firefox though.

     

    Any help please?

     
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  • Currently Being Moderated
    Sep 27, 2011 9:24 AM   in reply to flebrun

    Same here.  I'm using IE9.  I followed Chris's instructions to the letter, but without success.  The procedure reports that Flash Player has been successfully installed.  It appears in the Control Panel repair/uninstall list but not in the Start/All Programs list.  When I go to a web site requiring Flash Player, I am rejected with the message that I need the latest version.  I am fed up with this

     
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  • Currently Being Moderated
    Sep 27, 2011 11:20 AM   in reply to lamb616

    Press Alt+X, click Add-ons, is the Shockwave Flash Object enabled?

    Press Alt+X, pointer on Safety, is ActiveX filtering unchecked?

    Press Alt+X, click Internet options, click Security, is the Security level set to Medium-high?

     
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  • Currently Being Moderated
    Sep 27, 2011 2:47 PM   in reply to Chris Campbell

    Hi Chris - I tried your solution but without success... I also check the points suggested by Carl e. Myers above and they are all ok.

     

    HP i7 PC with Windows 7 Home Premium 64-bit

    RAM 8GB

    Internet Explorer 9 Version 9.0.2

    Adobe Flash Player 10,3,183,10

     

    What's next ???

     
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    Sep 27, 2011 5:58 PM   in reply to JPHuot

    Explain your problem with Flash player.

    Duo GPU?

    Driver version of the Intel HD Graphics.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 27, 2011 10:10 PM   in reply to Carl E. Myers Jr.

    Could you verify you've gone through all of the steps listed in this FAQ?

     

    Enabling Flash Player in Internet Explorer 9

     

    Was Shockwave Flash listed in the add-ons field?  Are you using the 64-bit version of IE?

     

    Chris

     
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  • Currently Being Moderated
    Sep 28, 2011 7:13 AM   in reply to Chris Campbell

    I double checked everything again and it’s now working fine.

     

    I still had problems with one website but it was a compatibility issue on their end. Their website was designed for older browsers.

     

    All I had to do is to click on the compatibility view  icon next to the web site address (small "broken" rectangle).

     

    Thanks for the help !

     
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    Oct 6, 2011 2:15 PM   in reply to lamb616

    I am having a similar problem.  Is there any chance that you use yahoo mail?  The first sign that something was amiss occurred after yahoo switched to a new version of their mail.  Occasionally, I get a message that I am "almost there" with the prompt to upgrade to IE 9.   I already have the latest version of IE, but checked for an upgrade to be sure.  The upgrade prompt on yahoo still pops up occasionally.  IE hangs constantly, and occasionally I get a message that IE is using too much memory - but memory usage seems fine.   Now I have site that prompts me to install Adobe Flash, though I have the latest version of both Flash and Shockwave. Both Adobe Flash and Shockwave are listed in the IE add-ons.  When I switch to the Chrome browser,  the site that doesn't recognize Flash works perfectly. 

     
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  • Currently Being Moderated
    Nov 9, 2011 10:25 AM   in reply to lamb616

    I'm running Win7 32bit.  Flash was working fine until last week.

    FireFox is still working with flash, but IE8 would not.

    I've tried all versions from 10.3 to 11.0.1.152 (latest) with no luck.

    Tried restting IE to default with no luck.

    Tried lowering to bare minimal security settings in IE with no luck.

    Upgraded to IE9 and tried all of the above and still no luck.

     

    And yet, FireFox is still working just fine with flash.

    I've Googled for days and tried every suggestions and still no luck.

    Sample site  http://www.apgsonline.com

     

    I'm getting to think this is a Microsoft issue rather than Adobe issue.

    I've been frustrated for a week trying to find a solution.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Nov 21, 2011 12:20 PM   in reply to pcshare.com

    pcshare.com,

    Have you taken a look at the following FAQ for IE9?  Do all those steps check out properly?

     

    Enabling Flash Player in Internet Explorer 9

     

    Chris

     
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  • Currently Being Moderated
    Nov 28, 2011 6:26 AM   in reply to lamb616
     
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    Nov 28, 2011 6:42 AM   in reply to lamb616

    What is your graphics adaptor and graphics driver version?

     
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    Nov 28, 2011 7:12 AM   in reply to lamb616

    Click Start, type Device Manager, click Device Manager, expand Display adaptors, double click the adaptor, click Driver.

     
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    Nov 28, 2011 7:44 AM   in reply to lamb616

    Looks like you need to update your graphics driver.  Try DriverMax.

     
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  • Currently Being Moderated
    Nov 28, 2011 8:21 AM   in reply to lamb616

    the computer is brand new - just got it in june. would I need to do that so soon?

     

    The graphics driver is over 2 years old. 

     

    and if so, could you direct me where I would go for that?

     

    http://www.drivermax.com/

     
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  • Currently Being Moderated
    Apr 15, 2012 9:17 PM   in reply to Carl E. Myers Jr.

    I just want to tell you all and you also Carl.  I have had IE8 for awhile and then recently I was unable to view any moveable pictures and/or videos.  I uninstall adobe flash 11, reinstalled.  Uninstalled again using the uninstall tool, installed again.  I was able to view the videos using Google Chrome, but not on IE 8.  Your fix was the one that worked. 

     

     

    Press Alt+X, click Add-ons, is the Shockwave Flash Object enabled?

    Press Alt+X, pointer on Safety, is ActiveX filtering unchecked?

    Press Alt+X, click Internet options, click Security, is the Security level set to Medium-high?

     

     

    I run Vista 32-bit and after all day, viola, now can view the website in full.  Thank you for having your posting.

     
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