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notfromnebraska
notfromnebraska
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Flash Player is not being recognized anywhere

Apr 13, 2012 2:01 PM

I have uninstalled and reinstalled the Flash player repeatedly today, to no avail. I have deleted the files in C:/Windows/system32/Macromedia/Flash, %appdata%/Macromedia/Flash Player, and %appdata%/Adobe/Flash Player. I have tried the regular installer as well as the firewall/proxy version. All of the installations have reported complete success.

 

I use 32-bit Windows 7 and Firefox 11.0. I have been trying to install Flash Player version 11.2.202.233 (though if the firewall/proxy version is a different one, I've tried that too).

 

If I am on a page with an embedded YouTube video or Flash game or such, that Flash item will not load, telling me I need to have the Flash plugin. (Oddly, I can watch YouTube videos on their actual YouTube page. I do not know why.) When I go to the pages on adobe.com that check the version of Flash I am using, they do not show me the version. But they also do not show an error message. It's just a grey box. When I go to about:plugins, Flash is not listed anywhere.

 

All of the above is also true for my Internet Explorer, version 9.0.6. (If I can only get this fixed for Firefox, though, I guess I'd be okay with that.)

4742 Views   9 Replies   Latest reply: Pat Willener, Apr 16, 2012 12:41 AM
 
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  • Chris Campbell
    8,534 posts
    May 4, 2010
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    1. Chris Campbell,
    Apr 13, 2012 3:45 PM   in reply to notfromnebraska
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    hmm, lets start by listing out the contents of c:\windows\system32\macromed\flash.  In addition, can you also paste the contents of your flashinstall.log file (inside of that folder).

     
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  • notfromnebraska
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    2. notfromnebraska,
    Apr 13, 2012 3:54 PM   in reply to Chris Campbell
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    Folder contents:

     

    Flash32_11_2_202_233.ocx

    FlashInstall.log

    flashplayer.xpt

    FlashPlayerUpdateService.exe

    FlashUtil32_11_2_202_233_ActiveX.dll

    FlashUtil32_11_2_202_233_ActiveX.exe

    FlashUtil32_11_2_202_233_Plugin.exe

    mms.cfg

    MPSWF32_11_2_202_233.dll

     

     

     

     

    FlashInstall.log contents:

     

    =O====== M/11.2.202.233 2012-04-13+19-55-37.148 ========

    0000 [I] 00000010 "C:\Users\Max\Downloads\install_flash_player_ax_32bit.exe"

    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

    0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

    0005 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

    0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

    0007 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_233.ocx

    0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.e xe

    0009 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.d ll

    0010 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

    0011 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0012 [W] 00001102

    0013 [W] 00001106

    0014 [W] 00001032 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_233.ocx 80070005

    0015 [I] 00000018

    0016 [E] 00001032 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_233.ocx 80070005

    =X====== M/11.2.202.233 2012-04-13+19-56-19.111 ========

     

    =O====== M/11.2.202.233 2012-04-13+19-56-45.477 ========

    0000 [I] 00000010 "C:\Users\Max\Downloads\install_flash_player_32bit.exe"

    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0005 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0006 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0011 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0012 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0013 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

    0014 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

    0015 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

    0016 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0017 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0018 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

    0019 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0020 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0021 [W] 00001036 Software\Opera Software/Plugin Path 2

    0022 [W] 00001036 Software\Opera Software/Plugin Path 2

    0023 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll

    0024 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.ex e

    0025 [I] 00000017 C:\Windows\system32\Macromed\Flash

    0026 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

    0027 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

    0028 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

    0029 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0030 [W] 00001106

    0031 [W] 00001106

    0032 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0033 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

    =X====== M/11.2.202.233 2012-04-13+19-57-01.454 ========

     

    =O====== M/11.2.202.233 2012-04-13+20-29-39.422 ========

    0000 [I] 00000010 "C:\Users\Max\AppData\Local\Temp\install_flash_player_32bit.exe" -iv 8 -install

    0001 [F] 00001041

    =X====== M/11.2.202.233 2012-04-13+20-29-39.917 ========

     

    =O====== M/11.2.202.233 2012-04-13+20-29-41.848 ========

    0000 [I] 00000010 "C:\Users\Max\AppData\Local\Temp\install_flash_player_32bit.exe" -iv 8 -install

    0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

    0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0005 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

    0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0008 [W] 00001036 Software\Opera Software/Plugin Path 2

    0009 [W] 00001036 Software\Opera Software/Plugin Path 2

    0010 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll

    0011 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.ex e

    0012 [I] 00000017 C:\Windows\system32\Macromed\Flash

    0013 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

    0014 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

    0015 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

    0016 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0017 [W] 00001106

    0018 [W] 00001106

    0019 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0020 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

    0021 [I] 00000012

    =X====== M/11.2.202.233 2012-04-13+20-29-44.776 ========

     

    =O====== M/11.2.202.233 2012-04-13+21-11-01.269 ========

    0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.e xe" 

    =X====== M/11.2.202.233 2012-04-13+21-11-04.981 ========

     
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  • Chris Campbell
    8,534 posts
    May 4, 2010
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    3. Chris Campbell,
    Apr 13, 2012 4:54 PM   in reply to notfromnebraska
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    Thanks for posting this info, I'm going to foward it along to our installer team.  My hunch is you're running into a permissions issue but I'll let you know what they say.  In the meantime, try going through the steps listed in this FAQ.  However, at the end do a uninstall and install of Flash Player again.

     

    How do I fix Windows permission problems with Flash Player?

     

    If it still fails, try installing from these files:

     

    http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win /install_flash_player_11_active_x_32bit.msi

    http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win /install_flash_player_11_plugin_32bit.msi

     
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  • Chris Campbell
    8,534 posts
    May 4, 2010
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    4. Chris Campbell,
    Apr 13, 2012 4:56 PM   in reply to Chris Campbell
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    Question for you, in your statement

     

    But they also do not show an error message. It's just a grey box. When I go to about:plugins, Flash is not listed anywhere.

     

    if you right click on the grey box, do you get the Flash Player context menu?

     
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  • notfromnebraska
    Currently Being Moderated
    5. notfromnebraska,
    Apr 13, 2012 7:03 PM   in reply to Chris Campbell
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    No, just the same menu as if I clicked on empty space or text.

     

    I've now also run the permission-fixer and installed from the links you provided, to no avail.

     

    EDIT: I don't know if this provides additional information or just confuses the issue, but: The forum page that has the permission-fixer also has an embedded YouTube video explaining how to use it. I can view that video just fine. But my browser, on that page, still tells me, "Additional plugins are required to display all the media on this page." (And embedded YouTube videos on pages outside adobe.com and youtube.com still fail to load.)

     
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  • notfromnebraska
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    6. notfromnebraska,
    Apr 15, 2012 7:47 PM   in reply to notfromnebraska
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    UPDATE: For no reason I can determine, things seem to be working on Internet Explorer now - at least, as far as I can tell. So the problem, at this point, seems to be limited to Firefox, which still seems to think I have no Flash Player at all.

     
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  • Pat Willener
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    7. Pat Willener,
    Apr 15, 2012 7:52 PM   in reply to notfromnebraska
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    notfromnebraska wrote:

     

    Folder contents:

     

    Flash32_11_2_202_233.ocx

    FlashInstall.log

    flashplayer.xpt

    FlashPlayerUpdateService.exe

    FlashUtil32_11_2_202_233_ActiveX.dll

    FlashUtil32_11_2_202_233_ActiveX.exe

    FlashUtil32_11_2_202_233_Plugin.exe

    mms.cfg

    MPSWF32_11_2_202_233.dll

    Is that correct? The last file should be NPSWF32_11_2_202_233.dll

     
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  • notfromnebraska
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    8. notfromnebraska,
    Apr 15, 2012 8:08 PM   in reply to Pat Willener
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    Well, I have NPSWF... now, so I think it was probably a typo on my part, although it's possible that it got replaced at some point during my various uninstalls and reinstalls. (I don't seem to have mms.cfg in that folder anymore, so something certainly has changed since that post.)

     
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  • Pat Willener
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    9. Pat Willener,
    Apr 16, 2012 12:41 AM   in reply to notfromnebraska
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    Can you again try a clean install, as described in http://forums.adobe.com/thread/928315

     

    After you restarted Windows, go to C:\Windows\system32 and check that the following files have been removed

    • FlashPlayerCPLApp.cpl
    • FlashPlayerApp.exe
    • FlashPlayerInstaller.exe

     

    Next download and run the installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html#Install_in_a_firewall_proxy_server_environment

     
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