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EssentialIngredient
Currently Being Moderated

Bridge requires admin account?

Mar 24, 2012 1:10 AM

Tags: #bridge_cs6

If I run Bridge under my own account I get the following:

 

Problem signature:

  Problem Event Name:          BEX64

  Application Name:          Bridge.exe

  Application Version:          5.0.0.394

  Application Timestamp:          4f471c46

  Fault Module Name:          MMXCore.8BX_unloaded

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          4f308138

  Exception Offset:          000007fee34e02a0

  Exception Code:          c0000005

  Exception Data:          0000000000000008

  OS Version:          6.1.7601.2.1.0.256.1

  Locale ID:          3081

  Additional Information 1:          b103

  Additional Information 2:          b10346665c041a0528be0621331ebdeb

  Additional Information 3:          50be

  Additional Information 4:          50be9ea65f9e84286e3f3e7d3cdd2f97

 

Disabling the MMXCore plugin gets me a bit further but then it bombs out on the MultiProcessorSupport. With both of them disabled it runs but much slower.

No problems running it as Administrator though.

 

Windows 7 Ultimate 64 bit SP1

 
Replies
  • Currently Being Moderated
    Apr 4, 2012 9:43 AM   in reply to EssentialIngredient

    This happens to me also. It appears to be a bug in Bridge with a stray temp file created in the root folder of the system drive. If that folder is protected, Bridge must be run as administrator. Here is the thread I created on this topic.

    http://forums.adobe.com/message/4303312#4303312

     

    -Norman

     
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  • Currently Being Moderated
    Apr 5, 2012 8:06 PM   in reply to EssentialIngredient

    Hi,

    Could you please send a crash dump to me(alonao@adobe.com)? That will help us indentify the exact issue. Below is the instruction about how to enable crash dump on Win7.

    1.Copy text below (Marked as blue color) to a text editor and save as a file with .reg extension.

     

    Windows Registry Editor Version 5.00

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

    "DumpFolder"=hex(2):25,00,4c,00,4f,00,43,00,41,00,4c,00,41,00,50,00,50 ,00,44,\

    00,41,00,54,00,41,00,25,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00, 75,00,\

      6d,00,70,00,73,00,00,00

    "DumpCount"=dword:00000010

    "DumpType"=dword:00000001

    "CustomDumpFlags"=dword:00000000

     

    2.And then import the .reg file to the Win7 Registry by double clicking it.

     

    3.Attempt to launch Bridge. Once Bridge crash find the dump file from C:\Users\[username]\AppData\Local\CrashDumps folder.

     

    Any problem please let me know.

     

    Thanks

    Adobe Bridge QE

    Chenglong

     
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  • Currently Being Moderated
    Apr 8, 2012 7:21 AM   in reply to EssentialIngredient

    Years ago, I had a similar issue with Bridge 1 or 2. Logged in as a regular (non-admin) user, I could start Bridge but some of the functions would refuse to work—but would work for an admin user. Resetting the preferences solved the issue for me.

     
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  • Currently Being Moderated
    Apr 9, 2012 1:11 AM   in reply to EssentialIngredient

    Your problem looks same as Norman's (Please see http://forums.adobe.com/message/4303312#4303312). Could you please provide following information?

    -Did you never launch Bridge?

    -Did you change some settings like Norman’s description ?

    -Did you install Bridge by administer or not?

    -Did you try reinstalling PS to fix this?

    -If disable the MMXCore plug-in by removing MMXCore.8BX file from location below, does this still happen?

    C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Plug-Ins\

    -Can you paste your System Info here by going to Photoshop Help > System Info menu?

     

    Thanks in advance.

     

    Chenglong

     
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  • Currently Being Moderated
    Apr 13, 2012 2:59 AM   in reply to EssentialIngredient

    I still can't reproduce the issue on my side. Do you mind if we do a connect session through www.adobeconnect.com to investigate the issue on your machine?

     

    Thanks

    Chenglong

     
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  • Currently Being Moderated
    Apr 13, 2012 7:40 AM   in reply to EssentialIngredient

    Sometimes these issues come down to as simple as an overzelous anti-virus system.

     

    What are you using?  Have you tried a temp. disable?

     
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  • Currently Being Moderated
    Apr 16, 2012 1:29 AM   in reply to EssentialIngredient

    Can you run command "set temp" in the Command Line window to see what it outputs? And make sure current user has write pemission for that folder, then see if the issue is fixed.

     
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  • Currently Being Moderated
    Apr 23, 2012 11:47 PM   in reply to EssentialIngredient

    If you run Bridge as administrator, will it generate a file like "Photoshop Tempxxxxxx" under the root of C drive? If yes, have you ever changed the user temp folder location?

     
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