Skip navigation
NathanLutz
NathanLutz Calculating status...
Currently Being Moderated

No startup profiles

Apr 16, 2012 7:29 AM

Dear all

 

I am using Win7 x64 and installed Adobe Creative Suite Standard CS 5.5. Everything works fine except the Illustrator.

When I open it and select File -> New Document a message appears: Can't locate startup profiles.

 

Can anyone help me with this?

 

TIA

596 Views   7 Replies   Latest reply: NathanLutz, Apr 18, 2012 8:06 AM
 
Replies
  • Mylenium
    Currently Being Moderated
    1. Mylenium,
    Apr 16, 2012 7:48 AM   in reply to NathanLutz
    Report

    Check whether they actually exist and if you have sufficient file permissions and user privileges on them --> C:\Users\Nathan\AppData\Roaming\Adoeb\Illustrator.

     

    Mylenium

     
    |
    Mark as:
  • NathanLutz
    Currently Being Moderated
    2. NathanLutz,
    Apr 17, 2012 1:22 AM   in reply to Mylenium
    Report

    Thank you for your reply! I checked that and there is no Folder "Adobe" in that location. Also re-installing does not create that folder. The only user account which has this folder is the domain administrator.

    Do you have any ideas how I can resolve this? Simply copy the folder does not work

     

    TIA

     
    |
    Mark as:
  • Jacob Bugge
    Currently Being Moderated
    3. Jacob Bugge,
    Apr 17, 2012 7:16 AM   in reply to NathanLutz
    Report

    Nathan,

     

    What happens if you uninstall, run the Cleaner Tool, and then reinstall?

     

    http://www.adobe.com/support/contact/cscleanertool.html

     
    |
    Mark as:
  • Wade_Zimmerman
    Currently Being Moderated
    4. Wade_Zimmerman,
    Apr 17, 2012 10:34 AM   in reply to NathanLutz
    Report

    Did you install the application so that all uisers can access it>

     

    When you reinstalled did you first uninstall and remove the settings folder.

     

    Explain your unistall procedure was it removed from the administrator account?

     
    |
    Mark as:
  • NathanLutz
    Currently Being Moderated
    5. NathanLutz,
    Apr 18, 2012 7:16 AM   in reply to Wade_Zimmerman
    Report

    I tried the cleaner tool with the same result. The problem still persists.

     

    I removed the whole CS with the "remove predefined settings" enabled. Afer a rebot I installed the CS with a user account which has administrative rights. I have not removed any settings folder. Where is it located?

     

    Do you have any ideas?

     

    TIA

     
    |
    Mark as:
  • Manish-Sharma
    Currently Being Moderated
    6. Manish-Sharma,
    Apr 18, 2012 7:27 AM   in reply to NathanLutz
    Report

    The following folder needs Read & Write access:

     

    C:\Users\<username>\AppData\Roaming\

     

    I#f still his doesn't work then copy the Adobe Folder from the   domain administrator and paste it on above path and check.

     
    |
    Mark as:
  • NathanLutz
    Currently Being Moderated
    7. NathanLutz,
    Apr 18, 2012 8:06 AM   in reply to Manish-Sharma
    Report

    Tried this with no luck. The user has full access to C:\Users\<username>\AppData\Roaming. Personal folders such as Desktop, Favorites, Documents are redirected to a network share. Could this be the reason? If yes, how can I resolve this? Or dou have other reasons?

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points