Adobe Community: Cannot get project to stop complaining about memory issues

Evertech Calculating status...

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Cannot get project to stop complaining about memory issues

Dec 2, 2011 4:07 PM

Hi,

I have been having a very frustrating experiencing working on a Premiere Elements 9 project. I kept on getting system memory low error messages with my original project so I cleaned out the supplementary audio and removed one video clip which was causing repeated problems and saved the whole project as 3 separate AVCHD videos (H.264 format 1920 X 1080i 25 fps). My idea was to use what I could save from my original project and bring that in to a new project. I was hopeful I could continue working on my project without the ongoing memory issues which sometimes would become more serious compiler errors etc that would cause the whole product to crash.

I cannot understand why I am encountering so much difficulty with my video projects. I have taken the step to reduce all my still jpeg images to a resolution of 1000X750, which I was informed would have been one of the main reasons for the problems I was having. I originally had issues on an older computer but I bought a new system which has a lot of grunt. It runs Windows 7 64 bit Intel i7-2600 CPU @3.40 GHz and has 8 GB memory. The C drive where the Premiere Elements software lives is a 128 GB solid state disk.

I am at a loss for why I am having so many issues with this software. I would really appreciate any hints and suggestions for how to get the software to work for me rather than against me.

David

1708 Views 33 Replies Latest reply: nealeh, Apr 16, 2012 7:54 AM

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1. Steve Grisetti,

Dec 2, 2011 4:13 PM in reply to Evertech

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Which project settings are you using? If your project settings are the best for your video you will not see red lines above the clips when you add them to your timeline until you add effects to them. Is this the case in your project?

And, when you do see red lines, do you press Enter to render your timeline? These two things alone should elminate your memory issues.

Although is that 128 gig solid state drive your C drive? If so, where are your project files and media located? 128 gigs can fill up and/or defragment pretty fast, and that can also cause performance problems!

You may also want to download and test drive version 10. It's performance is a huge step up from versions 8 and 9!

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2. Bill Hunt,

Dec 4, 2011 3:34 PM in reply to Evertech

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Along with Steve's comments, you might want to take a look at this ARTICLE, and especially some of the links on memory/resources. Memory and resources can mean different things, besides just installed RAM.

Good luck,

Hunt

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3. Evertech,

Feb 18, 2012 9:38 PM in reply to Steve Grisetti

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I have just come back from a trip and it's back to the Premiere Elements drawing board. No surprise - I am getting memory issues with my new project barely under way.
With reference to your remark Steve that if my project settings are the best for my video I will not see red lines above the clips when first adding them to my timeline I can report that there are red lines. I am not rendering yet - the project is not developed enough to bother rendering. How can I tweak my settings to deal with this problem?
I have had these issues since I started working with version 9 - surely I should be able to use this product without having to upgrade it!
I suspect that the problem may be due to the codecs required to deal with the output from my oldish Casio camera.
I would really like to get to the bottom of this once and for all. I have recently purchased a new Canon S100 and I expect that might solve these problems, but in the meantime I have all that Casio footage to deal with.

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4. nealeh,

Feb 19, 2012 3:03 AM in reply to Evertech

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If you see red lines as soon as you bring your clips to PRE then you have NOT selected the correct project setting. Analyse your clip(s) with GSpot or MediaInfo and post the screenshots here. Also have you worked through the advice in PrE Hanging, or Crashing - Some Tips (especially those about driver updates as drivers on new machines are usually woefully out of date).

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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5. Steve Grisetti,

Feb 19, 2012 6:07 AM in reply to Bill Hunt

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And, whenever you do see red lines as you add effects and transitions, RENDER your timeline by pressing Enter!!!!!

Rendering produces a temporary video file so that your computer isn't constantly having to reproduce every effect you've added every time you play your timeline.

If you're getting memory issues, THIS IS EXACTLY THE PROBLEM!

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6. Evertech,

Feb 19, 2012 2:27 PM in reply to nealeh

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Thanks for your suggestions Neale.

Using MediaINFO:

JPEGs
Complete name                            : E:\Transfers\AsiaHoliday\CIMG1117.JPG
Format                                   : JPEG
File size                                : 301 KiB

Image
Format                                   : JPEG
Width                                    : 1 000 pixels
Height                                   : 750 pixels
Chroma subsampling                       : 4:4:4
Bit depth                                : 8 bits
Compression mode                         : Lossy

AVIs
General
Complete name                            : E:\Transfers\AsiaHoliday\CIMG1245.AVI
Format                                   : AVI
Format/Info                              : Audio Video Interleave
File size                                : 11.8 MiB
Duration                                 : 24s 900ms
Overall bit rate                         : 3 965 Kbps
Mastered date                            : 2012/01/02/ 13:51
Writing application                      : CASIO EX-Z750
Writing library                          : QVMI

Video
ID                                       : 0
Format                                   : MPEG-4 Visual
Codec ID                                 : M4S2
Codec ID/Hint                            : Microsoft
Duration                                 : 24s 892ms
Bit rate                                 : 3 777 Kbps
Width                                    : 640 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 4:3
Frame rate                               : 29.970 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.410
Stream size                              : 11.2 MiB (95%)

Audio
ID                                       : 1
Format                                   : ADPCM
Codec ID                                 : 11
Codec ID/Hint                            : Intel
Duration                                 : 24s 900ms
Bit rate mode                            : Constant
Bit rate                                 : 176.4 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 44.1 KHz
Bit depth                                : 4 bits
Stream size                              : 538 KiB (4%)
Interleave, duration                     : 47 ms (1.41 video frame)

Furthermore, I have rendered the full project and when I reopen it with Premiere Elements it is no longer showing up as fully rendered. The images are all OK but not the AVIs. That is, one of the AVI clips is showing green but the others are showing red, even though all the AVI clips have been recorded in the same way.

I can see that my video project settings are not correct, but I understand that I cannot really change them once a project has been created. So how do I get my project back on track? Do I need to create a new project and start all over again? And if I do that what settings should I be using?

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7. Bill Hunt,

Feb 20, 2012 12:34 PM in reply to Evertech

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If you are loosing the links to the Rendered files, the first thing that I would check is whether there is a networked, or external HDD in use.

Where are the Scratch Disks located?

Good luck,

Hunt

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8. Evertech,

Feb 20, 2012 3:31 PM in reply to Bill Hunt

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Scratch disks are on my C: drive in same directory as my project.
I tried setting up another project, this time using preset PAL DV Standard 48 Khz
That has video frame size 720 X 576 but my video is actually 640 X 480. Seems to me that I would want to use a project preset that precisely matches my video settings but the PAL DV one is the closest I can find.
I render it, save the project, reopen the project and green is now red.

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9. Bill Hunt,

Feb 20, 2012 4:08 PM in reply to Evertech

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Ideally, one would want a Project Preset, that matches the Source Footage, but there is none for a Frame Size of 640 x 480, which is probably PAR = 1.0, or square pixels. If you are in PAL-land, then the PAL DV Preset is probably as close as you can get, with either Standard 4:3, or Widescreen 16:9. With the square pixel material, you will likely need to Scale up slightly, and this can be done with Scale to Default Frame Size checked.

Now, regarding your Scratch Disk location, plus that of your Projects and your media, do you ONLY have the C:\ internal HDD?

With memory/resources, there is more to that, than just the installed RAM, such as Windows Virtual Memory (Page File). Regarding that, I have some questions:

Where is the Page File located, C:\?
How is it managed, dynamically (the Windows default), or statically?
How much defragmented, free-space do you have on that HDD?

Good luck,

Hunt

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10. Evertech,

Feb 20, 2012 4:57 PM in reply to Bill Hunt

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Thanks Bill,

Virtual memory is on C: drive and is system managed - space available 36203 MB.
On C: drive there was 91.7 GB used and 27.3 GB free (20% fragmented).
I ran Disk Defragmenter so that now I have 86.4 GB used 32.6 GB free (0% fragmentation) but again that doesn't help.
Surely this is ample for my small test project that I created to demonstrate my problem.

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11. Bill Hunt,

Feb 20, 2012 5:09 PM in reply to Evertech

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Well, 32GB is not a lot, and especially with a dynamically managed Page File. The normal rec. is 20 - 40GB, but I use a slightly higher figure of 40 - 60GB.

With the Page File, and the Scratch Disks (containing most of the PrE "working files"), it can be amazing how much space is used up, and how quickly.

For video editing, I like to set the Page File to be statically managed, so that it is created at bootup, and that also saves CPU cycles, as Windows does not have to spend time guessing what the size should be, on the fly. When I build a new system, one of the first things that I do, before even adding programs, other than the OS, is to set the Page File to be static and about 2.5x the installed RAM (this would be overkill with a 64-bit OS and 12 - 24GB of RAM). I test the locations, but usually find that locating the Page File on a separate HDD is best. When one does this early on, the Page File will be created, on say D:\, or E:\, at the outer edge of the platter(s), and in the same spot every time I boot up. This also keeps the Page File from fragmenting, as it is exactly the same each time, and in a location, that is as fast to access, as is possible. Part of that probably comes from my old "engineering background," as I like things to be as efficient, as is possible, and with a "safety factor."

Also, as an HDD gets to about 70% of capacity, the performance will decrease. As it fills above, the performance will decrease exponentially, and near capacity, the chances of catostrophic failure increases.

Good luck,

Hunt

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12. legswilly,

Feb 20, 2012 5:59 PM in reply to Evertech

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The ssd does not need defragmenting. It could harm the ssd. Would you like to go to the ssd manufacturers site and confirm this. The ssd might also need restoring look for the how to on the manufacturers site. You dont have that much room left on your ssd. I would get a second one, even only a 60G and a HDD for storage.

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13. Bill Hunt,

Feb 20, 2012 6:19 PM in reply to legswilly

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You are correct, and I had forgotten that the OP had an SSD. Thanks for that.

However, the available free-space issues will apply to an SSD, just like an HDD.

Ideally, one would use an SSD for the OS and programs, and then have at least one, and ideally two HHD's, for media and Projects.

Hunt

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14. Evertech,

Feb 20, 2012 6:40 PM in reply to Bill Hunt

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I have created my project on C: and have all the media on another HDD.
I would like to put to one side the subject of disk management which I don't believe is addressing my central issue; why do I have to render the video in my project every time I reopen it?

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15. Bill Hunt,

Feb 20, 2012 6:50 PM in reply to Evertech

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Having to re-Render is often cause by having the Media Cache/Render Files on a networked, or external HDD, but from the info, I rather doubt that is the problem here. Just to get those causes behind us, are there any networked, or external HDD's in the process?

Good luck,

Hunt

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16. Steve Grisetti,

Feb 20, 2012 6:57 PM in reply to Bill Hunt

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This was also a chronic problem in versions 8 and 9. Losing the rendered files on re-opening a project was remedied in version 10, FWIW.

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17. Evertech,

Feb 20, 2012 7:27 PM in reply to Steve Grisetti

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Steve,

What would you recommend as far as my existing project with the settings that I have divulged above?
Would I get over the memory issue if I changed my project settings (started over again) to PAL DV Standard 48 Khz?
Should I look at forking out some dough for version 10?

David

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18. Evertech,

Feb 20, 2012 7:28 PM in reply to Bill Hunt

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Bill,

There are no external or networked HDDs in the picture.

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19. Steve Grisetti,

Feb 21, 2012 5:11 AM in reply to Evertech

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Version 10's performance is a vast improvement over version 8's and 9's overall and a number of bugs (including that issue with rendered sequences) have been addressed.

It would certainly be worth $35 or whatever the upgrade cost is now to me to have these improvements. (Particularly if I was editing AVCHD!)

More on the improvements and new features can be found in my review, along the left side of this page:
http://Muvipix.com/pe10.php

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20. Evertech,

Feb 21, 2012 1:30 PM in reply to Steve Grisetti

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Thanks Steve,

Upgrade cost is a lot more than $35 but I would save on the headache pills.

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21. lwilkinsff38,

Feb 21, 2012 3:31 PM in reply to Evertech

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If you're going to upgrade to version 10. It's the way to go best price to get it at his Amazon.com. $58 and work than any PC or Mac. Good luck

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22. legswilly,

Feb 29, 2012 3:07 AM in reply to Evertech

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Has the problem been solved? Could you post the solution please.

I still think that it is the room left on your 120G ssd. Have you got a HDD that you could try and use as a scratch disk, put the page file on it too. It would be a lot slower, but if the memory problems stop, you would know what it was. Some of the problems could be solved by an upgrade.
Amazon has a good price for Premiere Elements and they have on occasion a price for a Crucial 60G below $100.

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23. Evertech,

Mar 7, 2012 3:13 AM in reply to legswilly

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I reported the issues I was constantly experiencing to Adobe support. I went through a lengthy time consuming process via support calls to explain what exactly was going wrong with the product. The issue was supposedly escalated to level 2 support. Adobe eventually called me back to say this is a 'known' issue with version 9 and I should upgrade to version 10. I have lost months of my time trying to get this damn product to work and at the end of the day it could not handle the video footage that my camera produced - it was never fit for purpose. I contend that in the circumstances I should qualify for a free upgrade but the cheapskates who work in the customer relations department were only willing to offer me a 20% discount. Pretty disgraceful in my opinion.

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24. Steve Grisetti,

Mar 7, 2012 4:50 AM in reply to Evertech

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I don't quite get how we've earned an angry face, Evertech. We've been working with you from the start.

If you'd like to contact Adobe, please click the Contact Adobe button at the bottom of any page on this web site.

But blaming us for your problems is just rude.

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25. Evertech,

Mar 7, 2012 2:24 PM in reply to lwilkinsff38

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Steve et al,

Please don't get me wrong. All the help I have had here on the forum has been absolutely fantastic and I thank you for it.
I did contact Adobe. After hours of waiting to reach a support person on a number of occasions they finally acknowledged that my issue was a known problem with version 9.
The simple fact of the matter is that my problems were not resolvable. For Adobe to have sold me a product that had a fundamental flaw that made it unworkable and to not be prepared to offer me a free upgrade to the next version is a sad indictment of their business philosophy.

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26. legswilly,

Mar 8, 2012 12:27 AM in reply to Steve Grisetti

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Steve, I would not have taken that Evertech was angry at you. I would have been browned off at Adobe.
They have wasted our time including yours, Bill's. well all ours.
If that was a known issue, why did it give the memory out error message? It should have given an appropriate error message. He did contact Adobe and finally found out, they could not help him. I think he deserves a freebee. Is Adobe so afraid that there might be an avalanche of "known problems" and people wanting an upgrade for nix?

LWilkins, I live in Australia and wanted to by from Amazon, but it would not sell to me, something about the manufacturer not wanting them to. For Photoshop and Premiere Elements I pay here Aus$180 or so, from Amazon less then a US$100. I dont think it is fair, but that is what it is.

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27. Evertech,

Mar 13, 2012 2:30 AM in reply to legswilly

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I feel completely ripped off by Adobe. I think I would be well advised to stop using their product and buy something else.

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28. Steve Grisetti,

Mar 13, 2012 4:48 AM in reply to Evertech

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Once again, Evertech. Not sure why you're venting at us.

Have you contacted Adobe?

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29. Evertech,

Mar 13, 2012 4:58 AM in reply to Steve Grisetti

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Steve,

I thought I made it clear that I did have the displeasure of dealing with Adobe support. No grace from them is the reason I have been venting my spleen. I think we should know what a stingy mob Adobe is.

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30. Steve Grisetti,

Mar 13, 2012 6:15 AM in reply to Evertech

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Sorry but that's never been my experience, and I've been dealing with them in various capacities for nearly 10 years.

It's unfortunate you couldn't get satisfaction though.

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31. legswilly,

Mar 14, 2012 10:15 PM in reply to Evertech

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It takes a few calls sometimes to come accross a person of knowledge. I am talking about Adobe support. That is my experience with any company.
I am using an old version of Premiere and I am looking to upgrade. What I will do is use the trial. It seems fully functional and that is a good way of finding out before I buy. At least if it does not work I won't need to buy. If it doesn't do what I want I will be dissapointed, because I have got used to Adobe.

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32. Evertech,

Apr 16, 2012 6:56 AM in reply to Steve Grisetti

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Hi Steve et al,

I decided after all to stick with Premiere Elements mainly because I have invested so much time and effort with it. Fortunately I was able to buy the product from a seller in the US. Adobe offered me a 20% discount off full price which was a total insult. Vendors in Australia have their products marked up much higher than in the US.

In any case I am reopening my project and still many of the video clips come up unrendered when I reopen the project in Premiere Elements 10 after having rendered them. I thought the problem had been addressed with version 10 but it seems not.

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33. nealeh,

Apr 16, 2012 7:54 AM in reply to Evertech

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Not recommended to open an older version project in new PRE version. You should either complete the project in the older version or Share a video file (DV or HDV for preference) from the older version. Then you can import that clip into your PRE10.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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