Adobe Community: Unable to start Bridge, PS does run

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Unable to start Bridge, PS does run

Mar 29, 2012 7:37 PM

I had to run PS 64-bit as administrator and change the scratch disk off my system SSD, but PS no works.

Bridge 64-bit however crashes on startup. Bridge does run as administrator. I moved the bridge cache off of my SSD while running as administrator. The ACR RAW cache is unchanged and in the same location as it is for CS5. I see nothing else in bridge settings that might get a permission problem.

I did not install the 32-bit bridge or PS beta. Only 64-bit.

CS5 all works fine.

Norman

3233 Views 18 Replies Latest reply: NormanPCN, Apr 25, 2012 8:43 AM

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1. NormanPCN,

Mar 29, 2012 7:48 PM in reply to NormanPCN

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I noticed that Bridge is creating a temp file in the root directory of my C (system drive). The root folder is protected for administrators.
The File is
"Photoshop Temp7156653416"

My temp directory is NOT the root of my C drive. Appears to be a stupid bug. Does Adobe actually test things. My machine is Windows 7 DEFAULT permission setup. aka, the root folder of the system drive is protected.

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2. PECourtejoie,

Mar 30, 2012 6:37 AM in reply to NormanPCN

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Hello! I've seen other threads with the same issue, including one for CS5.
I'd like to know if you moved your user account out of the C: drive, or just your documents... IE if anything is not standard.
Are you sure that Photoshop Temp was created by Bridge?

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3. NormanPCN,

Mar 30, 2012 12:32 PM in reply to PECourtejoie

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Thanks for the quick reply.

Yes, the temp was created by bridge. I open a file browser window looking at the root of c: (my system drive). I then run bridge as administrator and voila, the temp appears in the file list. When I close bridge the temp disappears. The number in the temp file name changes on each iteration.

I moved "my documents", downloads, music, pictures and videos folders away from the system boot drive, which is an SSD, to a folder on my main HD (D:\UserData). Everything else in my account (Norman) is still directed to the default location(s) (C:\Users\Norman)

UAC, User account control is obviously enabled on my machine.

Also regarding the PS startup file permission issue. Adobe needs to be nicer to average folk out there. Instead of just not running because the default scratch location (c:\) is not available detect a file permission error and bring up the preferences dialog to someone can change the scratch disk location. Better yet, default to the TEMP location, or something that is gauranteed to be writable. Default to *anything* but the root folder of the system boot drive.

-Norman

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4. aochenglong,

Apr 5, 2012 8:29 PM in reply to NormanPCN

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Hi,
Could you please send a crash dump to me(alonao@adobe.com)? That will help us indentify the exact issue. Below is the instruction about how to enable crash dump on Win7.
1.Copy text below (Marked as blue color) to a text editor and save as a file with .reg extension.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]
"DumpFolder"=hex(2):25,00,4c,00,4f,00,43,00,41,00,4c,00,41,00,50,00,50 ,00,44,\
00,41,00,54,00,41,00,25,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00, 75,00,\
6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000

2.And then import the .reg file to the Win7 Registry by double clicking it.

3.Attempt to launch Bridge. Once Bridge crash find the dump file from C:\Users\[username]\AppData\Local\CrashDumps folder.

Any problem please let me know.

Thanks
Adobe Bridge QE
Chenglong

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5. aochenglong,

Apr 9, 2012 1:07 AM in reply to NormanPCN

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Hi Norman,
I received your crash dump file and investigated it. Could you please provide following information?
-Did you never launch Bridge?
-Did you install Bridge by administer or not?
-Did you try reinstalling PS to fix this?
-If disable the MMXCore plug-in by removing MMXCore.8BX file from location below, does this still happen?
C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Plug-Ins\
-Can you paste your System Info here by going to Photoshop Help > System Info menu?

Thanks in advance.

Chenglong

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6. NormanPCN,

Apr 9, 2012 5:06 PM in reply to aochenglong

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-Did you never launch Bridge?

I am not sure what you mean here. If you mean did Bridge work initially, then no I don;t think so but I cannot be 100%. Only 99.9%.

-Did you install Bridge by administrator or not?

I ran the installer and the system requested administrator priveledge for the installer and I checked yes to this dialog.

No I have not tried reinstalling.

Removing MMXCore does nothing.

Don't forget that Bridge is still creating a temp file in my C:\ root folder and this folder is protected from normal users. Only administrators can create a file there. This is abnormal and could be a part of this issue. I stated this in my first post.

I had to "fix" Photoshop to work since it by default wanted it's scratch on the C:\ drive. I ran PS as administrator and changed the scratch to D: and it is fine now. This was also the case with CS5. Adobe has issues with trying to put scratch/temp files in protected folders.

System Info
Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2808 MHz
Built-in memory: 8190 MB
Free memory: 6339 MB
Memory available to Photoshop: 7249 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5800 Series
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: ATI Radeon HD 5800 Series
OpenCL Unavailable
Driver Version: 8.821.0.0
Driver Date: 20110126000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5800 Series
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: D:\TEMP\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 931.5G, 691.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   5,0,10,0
   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113

Required plug-ins:

   3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.0
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Embed Watermark 4.0
   Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Extrude 13.0
   FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mezzotint 13.0
   Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Pinch 13.0
   Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0
   Shear 13.0
   Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Sumi-e 13.0
   Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   ZigZag 13.0

Optional and third party plug-ins:

   Topaz Adjust 5 10.0
   Topaz BW Effects 10.0
   Topaz Clean 3 10.0
   Topaz DeJpeg 4 10.0
   Topaz DeNoise 5 10.0
   Topaz Detail 2 10.0
   Topaz InFocus 10.0
   Topaz Lens Effects 10.0
   Topaz ReMask 3 10.0
   Topaz Simplify 3 10.0
   TopazRemaskAutomate NO VERSION
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

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7. NormanPCN,

Apr 10, 2012 8:08 PM in reply to aochenglong

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Reinstall does not correct the issue.

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8. aochenglong,

Apr 16, 2012 1:21 AM in reply to NormanPCN

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Hi Norman,
I reproduced this issue by a trick on my machine. I made the temp folder(C:\Users\<username>\AppData\Local\Temp) write-protected for current user, then Bridge crashed after launching for a while.

It seems your temp folder pointed to the root of C:\ accidently. Can you run command "set temp" in the Command Line window to see what it output? If it ouput "Temp=C:\", please try reseting the temp folder location and make sure current user has enough permission, then see if the issue is fixed.

Thanks
Chenglong

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9. NormanPCN,

Apr 16, 2012 8:29 AM in reply to aochenglong

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Sorry, but my temp folder is D:\temp.

In the system properties, environment variables tab I moved the temp folder to d:\temp. Both "temp" and "tmp" environment variables point to this folder.

Photoshop, and every other program correctly puts temp files in this folder.

-Norman

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10. aochenglong,

Apr 16, 2012 8:00 PM in reply to NormanPCN

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Thanks for reply. Can you give current user full access to the root of C drive and D:\temp then see what happens?

If needed, can we do a connect session through www.adobeconnect.com to see the issue on your machine?

Chenglong

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11. NormanPCN,

Apr 17, 2012 8:32 AM in reply to aochenglong

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My temp folder was created by my normal account, norman, and as such has full access. Yes, I can created folders and file in that folder.

As previously stated, *Photoshop* AND ALL other programs create their temp files in the temp folder. Bridge is the only one I know of creating a temp file in c:\.

I previously had tried adding a permission to the c:\ folder for the normal user, norman, account. It did not change anything. Changing this permission is not a completely "error" free operation. There are warnings trying to add a permission since the operating system has some of the folders in the root directory locked and therefore you cannot change the permission of said folder. i.e. the Windows folder and a couple of others. This should not affect the general permission change of the root itself. I can try this again for you.

-Norman

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12. NormanPCN,

Apr 17, 2012 11:59 AM in reply to aochenglong

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I tried changing the permissions and there is no change. Bridge still crashes on startup.

-Norman

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13. aochenglong,

Apr 18, 2012 11:38 PM in reply to NormanPCN

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I'll do a connect session with FotoLinse tonight to see whether I can find other clues. His issue is likely same as yours.

Chenglong

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14. aochenglong,

Apr 19, 2012 7:18 AM in reply to NormanPCN

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Hi Norman,
After connecting FotoLinse, it truned out his issue is same as yours. On his machine, Bridge also will generate a temp file in the root of drive C. It's very odd. But there is a workaound: Turn off the UAC. Can you try this workaround? and I want to know what Adobe products have installed on your machine. How did you install them? What do you change the user profile?

Chenglong

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15. aochenglong,

Apr 23, 2012 11:38 PM in reply to aochenglong

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Hi Norman,
After more investigation, I think I reproduced the issue. Here is my steps to reproduce the bug.
0) Turn on UAC of Windows.
1) Chang the user temp folder to a new location(Make sure the new temp folder location doesn’t exist), say D:\Temp.
3) Launch Bridge 64-bit/32-bit and browse some images. Bridge will crash.
4) Then I manually create the folder D:\Temp, but Bridge still crashes.
5) If I run Bridge as administrator, it always generates a temp file “Photoshop Tempxxxxxx” under the root of C drive. The phenomena is matching yours. But, by default, a user has no write permission for the root of C drive if UAC is on. So this might be the root cause.

Photoshop also has same issue, but it will pop up an error on launch, not crash.

Did you do similar thing as mine?

Chenglong

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16. NormanPCN,

Apr 24, 2012 8:01 AM in reply to aochenglong

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Close but not quite.

My moved temp folder already existed before the install of CS6. I moved it a couple of years ago.

Photoshop initially crashed for me, but this was due to the scratch drive being defaulted to c:. Once I ran as admin and changed the scratch preference, photoshop has always worked.

-Norman

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17. aochenglong,

Apr 24, 2012 10:45 PM in reply to NormanPCN

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So we have something in common:
- Changed temp folder location
- Bridge always attempts to generate a temp file in the root of C drive.

As far as I know, there are following workarounds:
-Run Bridge as administrator.
-Trun off UAC.
-Reset user temp folder to default location or create a new user account.

We'll consider fixing this in dot release.

Chenglong

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18. NormanPCN,

Apr 25, 2012 8:43 AM in reply to aochenglong

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"Changed temp folder location".

Changed from what? What does Adobe think the directory should be? By default in Windows, the path is not a known location. It varies by user Account. In other words, an application cannot know where the temp location is supposed to be so how can it be "changed".

The Windows API GetTempPath informs an application of the temp location. That value is basically a magic cookie. Who knows what convoluted logic Adobe developers use to come up with a temp folder location. No way GetTempPath ever returns C:\.

Workarounds.
Reset the temp folder.
This does not work around the problem, for me.
Create a new user account.
This does not work around the problem, for me.

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